Question 1

How do I revise OCNLR Level 1 Award in Skills for Professions in Public Services  for OCN London Vocationally-Related Qualification?

Accepted Answer

Use active listening techniques in role-plays.

Question 2

What exam tips are there for OCNLR Level 1 Award in Skills for Professions in Public Services ? (2)

Accepted Answer

Know the stages of a typical complaint process.

Question 3

What exam tips are there for OCNLR Level 1 Award in Skills for Professions in Public Services ? (3)

Accepted Answer

Always be polite and professional.

Question 4

What mistakes should I avoid in OCNLR Level 1 Award in Skills for Professions in Public Services ?

Accepted Answer

Being dismissive of public concerns.

Question 5

What are common errors in OCNLR Level 1 Award in Skills for Professions in Public Services  exams? (2)

Accepted Answer

Not following complaint procedures correctly.