Question 1

How do I revise IAO Level 2 Retailer v1.2 for Innovate Awarding End-Point Assessment?

Accepted Answer

Maintain a reflective log of customer interactions to provide evidence of applying principles in practice

Question 2

What exam tips are there for IAO Level 2 Retailer v1.2? (2)

Accepted Answer

Familiarise yourself with the latest company policies and procedures, as assessors will probe on compliance

Question 3

What exam tips are there for IAO Level 2 Retailer v1.2? (3)

Accepted Answer

During observations, verbalise your thought process when making decisions, such as upselling, to demonstrate underlying knowledge

Question 4

What mistakes should I avoid in IAO Level 2 Retailer v1.2?

Accepted Answer

Assuming product knowledge is secondary to sales techniques, neglecting to tailor recommendations to customer requirements

Question 5

What are common errors in IAO Level 2 Retailer v1.2 exams? (2)

Accepted Answer

Failing to adhere to health and safety protocols when under time pressure, such as not clearing hazards promptly