1. Acceptance of Terms
By accessing and using MasteryMind across our website, web application, and native mobile applications (iOS and Android), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our service.
2. Description of Service
MasteryMind is an educational platform for students in Years 3 to 13 following the UK curriculum — primary and Key Stage 3 practice through to GCSE and A-Level examinations. Our service includes adaptive quizzes, exam practice, revision tools, and AI-powered study assistance.
3. User Accounts
To use MasteryMind, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Be responsible for all activities under your account
4. Age Requirements and Parental Consent
MasteryMind is used by students from Year 3 to Year 13, so some of our students are under 13. Which route applies depends on your age:
- 13 and over: you can create an account and agree to these terms yourself. UK data protection law sets 13 as the age at which you can consent to an online service on your own behalf.
- Under 13: a parent or guardian must set the account up and agree to these terms on your behalf, and remains responsible for it. When an account is made for someone under 13, we email the parent or guardian a link to agree, and marking, the tutor and the social features stay switched off until they do. If you are under 13 and would rather not wait, you can delete the account yourself from Profile → Account & Security on the web or the You tab in the app. It takes a minute.
- Under 18: by using MasteryMind you confirm that a parent or guardian knows you use it and agrees to these terms.
If you are a parent or guardian and your child has an account without the consent described above, you can delete it yourself: sign in with them, or choose Forgot password on the sign-in page with the account's email address, then follow the steps at masterymind.co.uk/account/delete. Deleting removes everything in it.
5. Acceptable Use
You agree not to:
- Share your account with others
- Attempt to access other users' accounts or data
- Use the service for any unlawful purpose
- Interfere with or disrupt the service
- Copy, modify, or distribute our content without permission
- Use automated systems to access the service
6. AI-Generated Content Disclaimer
MasteryMind uses artificial intelligence to generate educational content, including questions, explanations, feedback, and study materials. By using our service, you acknowledge and accept that:
- AI may produce errors: AI systems can "hallucinate" or generate inaccurate, incomplete, or misleading information. Content may contain factual errors, outdated information, or responses that appear correct but are wrong.
- Not a replacement for teachers: AI-generated content is supplementary and should never replace qualified teachers, official textbooks, or exam board materials.
- Verify important information: You should always cross-reference AI-generated content with official curriculum materials, mark schemes, and teacher guidance before relying on it.
- No guarantee of accuracy: We do not warrant that AI-generated content is accurate, complete, current, or suitable for any particular purpose.
- Exam preparation at your own risk: While we design content to align with UK curricula, we cannot guarantee that AI-generated questions or explanations reflect actual exam content or marking criteria.
Your work and third-party AI: marking, the study tutor, guided lessons and quizzes made from your notes work by sending your work to third-party AI services. By using those features you agree that what you type is processed by DeepSeek, which processes data in China, and by Google Gemini, and that photos and documents you upload are processed by Google Gemini. Our Privacy Policy says what is sent and why. You agree to this once, when you accept these terms, and no feature asks again.
You use AI-generated content entirely at your own risk. MasteryMind accepts no liability for any loss, damage, or adverse consequences arising from reliance on AI-generated content.
7. Educational Content
MasteryMind content is provided for educational purposes only. We do not guarantee exam results, grades, or academic outcomes. Content should be used alongside official curriculum materials, exam board specifications, and teacher guidance. You are solely responsible for your academic performance.
8. NEA Coach Disclaimer
Our NEA Coach feature is designed to support coursework development while respecting JCQ guidelines. However, you are solely responsible for ensuring your final submission meets all exam board requirements. MasteryMind does not guarantee compliance and is not liable for any coursework penalties.
9. Intellectual Property
All content, features, and functionality of MasteryMind are owned by us and protected by copyright, trademark, and other intellectual property laws. Your use of the service does not grant you ownership of any content or materials.
10. Subscription and Payments
MasteryMind offers free access to core learning features as well as optional auto-renewable paid subscriptions (MasteryMind Pro and MasteryMind Premium) providing unlimited daily practice, advanced exam analytics, and premium curriculum features.
- Subscription Plans: Subscriptions are available on monthly and annual billing cycles. Pricing is displayed clearly at the point of purchase in your local currency.
- Web Purchases: Subscriptions initiated on the MasteryMind website are billed through our secure payment provider (Stripe). Payment card details are processed directly by Stripe and are never stored on MasteryMind servers.
- Mobile In-App Purchases: Subscriptions purchased through our mobile application are processed directly by Apple (App Store In-App Purchases) on iOS or Google (Google Play Billing) on Android. Payment will be charged to your Apple ID or Google Play account at confirmation of purchase.
- Automatic Renewal: Subscriptions automatically renew for the same duration and price unless cancelled at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current billing cycle.
- Managing and Cancelling Subscriptions: You may cancel auto-renewal at any time:
- iOS: Open the Settings app on your device → tap your Apple ID / Name → Subscriptions → select MasteryMind → Cancel Subscription, or manage directly in the App Store app.
- Android: Open the Google Play Store app → tap your Profile icon → Payments & subscriptions → Subscriptions → select MasteryMind → Cancel subscription.
- Web: Go to Profile → Subscription → Manage subscription in the web app.
Cancellation takes effect at the end of your current paid billing period; you retain access to your paid features until that date. - Refunds: Refund requests for purchases made via the Apple App Store or Google Play Store are subject to Apple's and Google's respective refund policies and must be requested directly through their platforms (for Apple, at reportaproblem.apple.com; for Google, via Google Play Help). For web-billed subscriptions, statutory UK consumer rights apply.
11. Mobile Application and App Store Terms
If you download or use our mobile applications from the Apple App Store or Google Play Store, the following additional terms apply:
- License Grant: We grant you a limited, non-exclusive, non-transferable, revocable license to download and use the MasteryMind mobile application on compatible iOS or Android devices that you own or control, solely for your personal, non-commercial educational use.
- Apple App Store Terms: Where you acquire the app from the Apple App Store:
- These Terms are concluded solely between you and MasteryMind, not with Apple Inc. MasteryMind is solely responsible for the mobile application and its content.
- Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile app.
- To the maximum extent permitted by applicable law, Apple has no warranty obligations whatsoever with respect to the mobile app.
- Apple is not responsible for addressing any claims by you or any third party relating to the mobile app, including product liability, legal compliance, or intellectual property claims.
- Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
- Your use is also subject to the standard Apple Terms of Use (EULA).
- Google Play Terms: Where you acquire the app from Google Play, your use is also subject to the Google Play Terms of Service.
12. Limitation of Liability
To the fullest extent permitted by law:
- MasteryMind is provided "as is" and "as available" without warranties of any kind, whether express or implied.
- We do not warrant that the service will be uninterrupted, error-free, or free from harmful components.
- We expressly disclaim all warranties regarding AI-generated content, including warranties of accuracy, completeness, or fitness for purpose.
- We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to poor exam results, academic penalties, or reliance on inaccurate content.
- Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.
You acknowledge that educational outcomes depend on many factors beyond our control, including your effort, study habits, and teaching quality.
13. Indemnification
You agree to indemnify and hold harmless MasteryMind, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, your violation of these terms, or your reliance on AI-generated content.
14. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.
15. Termination
We may suspend or terminate your account if you violate these terms. You may also delete your account yourself, at any time: Profile → Account & Security → Danger zone → Delete account in the web app, or You → Delete account in the mobile app. Cancel any paid subscription first. We check before deleting and will stop and tell you if one is still live, so you are never left paying for an account that no longer exists. The full steps are at masterymind.co.uk/account/delete, and what deletion removes is set out in section 7 of our Privacy Policy.
16. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
17. Contact Us
If you have questions about these Terms and Conditions, email hello@masterymind.co.uk. Replies are automatic and come straight away.