ABBE
Level 2
QN: 610/0377/3
Curriculum Active
ABBE Level 2 Certificate in Building Control Business Support and Customer Care
Official qualification regulated by Ofqual, awarded by ABBE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 100 hours.
Qualification Level
Level 2
Awarding Body
ABBE
Syllabus Units
5 Units
Guided Hours
100 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understand Building Control Legal and Statutory Responsibilities
Verified
Key Learning Objectives:
- Know the legal principles and legislation requirements used when working in Building Control
- Understand the procedural activity in Building Control
2
Understand the effectiveness of team working in Building Control
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to maintain effective working relationships with colleagues
- Be able to collaborate with colleagues to re
- solve problems
3
Understand the need for good communication in Building Control
Verified
Key Learning Objectives:
- Understand the principles of communication
- Be able to produce written business communication
- Be able to communicate verbally in business environments
4
Understand the principles of good customer service and good customer care in Building Control
Verified
Key Learning Objectives:
- Understand customer service delivery
- Understand the relationship between customer service and the impact of brand
- Be able to deal with customers’ expectations
5
Understanding the Building Control function
Verified
Key Learning Objectives:
- Understand the Building Control Function
- Understand documentation used in Building Control
- Know the role of a Building Control Surveyor
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0377/3
- Regulated Status
- Available to learners
- Awarding Body
- ABBE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2022