ABBE
Level 2
QN: 603/7052/X
Curriculum Active
ABBE Level 2 Certificate in Property
Official qualification regulated by Ofqual, awarded by ABBE. Classified as a Occupational Qualification. Total guided learning hours: 256 hours.
Qualification Level
Level 2
Awarding Body
ABBE
Syllabus Units
21 Units
Guided Hours
256 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Behave in an ethical manner in all aspects of business
Verified
Key Learning Objectives:
- Know how to conduct yourself in a professional, ethical, honest and fair manner
- Understand the importance of working without discrimination or bias
- Understand the importance of recognising when a gift or bribe may be offered as an inducement
2
Conduct accompanied viewings of properties
Verified
Key Learning Objectives:
- know how to prepare for viewings
- know how to liaise with prospective buyers/tenants
- be able to prepare to conduct accompanied viewings
- be able to conduct viewings of properties
3
Deal with incoming telephone calls from customers
Verified
Key Learning Objectives:
- use communication systems effectively
- establish rapport with customers who are calling, deal effectively with customer questions and requests
- know how to deal with incoming telephone calls from customers
4
Develop yourself in the job role
Verified
Key Learning Objectives:
- Know how to access self-development within your job role
- Be able to evidence self-development within the job role
5
Employment rights and responsibilities in the property sector
Verified
Key Learning Objectives:
- Know employer and employee rights and responsibilities and your organisation’s procedures for conforming with these
- Know factors that affect own organisation and occupation
6
Hand-over new properties to buyers
Verified
Key Learning Objectives:
- Understand organisational procedures for the hand-over of new properties to buyers
- Understand how to complete the hand-over of new properties to buyers
- Understand how to confirm specifications and address issues with these
- Be able to inspect new property prior to its hand-over to buyers
- Be able to complete the hand-over of a new property
7
Know the legislation, guidelines, codes of practice and statutory information in residential property
Verified
Key Learning Objectives:
- Understand legislation, guidelines and codes of practice in residential property
- Understand statutory information in residential property
8
Maintain displays of marketing materials for properties
Verified
Key Learning Objectives:
- understand organisational procedures for the development of displays of marketing materials for properties
- know how to use displays, web-based media and boards to promote properties
- know how to maintain marketing materials for properties
- be able to use marketing materials and boards to promote properties
- be able to maintain marketing materials for properties
9
Maintain the security of individuals and property in a property environment
Verified
Key Learning Objectives:
- Know how to maintain the security of yourself and others
- Know how to maintain the security of information
- Know how to maintain the security of property
- Be able to maintain the security of yourself and others
- Be able to maintain the security of personal property, residential properties information
10
Make telephone calls to customers
Verified
Key Learning Objectives:
- plan their calls effectively
- use communication systems effectively, make focussed calls to their customer
- know how to make telephone calls to customers
11
Match and promote properties to individuals
Verified
Key Learning Objectives:
- know how to match properties to individuals
- know how to promote properties to individuals
- be able to match properties to individuals
- be able to promote properties to individuals
12
Organise and progress viewings of properties
Verified
Key Learning Objectives:
- know how to develop relationships with prospective buyers/tenants
- know how to follow up viewings
- be able to organise and progress viewings
- be able to review viewings of properties
13
Organise market appraisals of properties
Verified
Key Learning Objectives:
- understand market appraisals
- know how to organise market appraisals of properties
- be able to organise market appraisals of properties
14
Prepare for the marketing of properties for sale or to let
Verified
Key Learning Objectives:
- Know how to prepare for the marketing of properties for sale or to let
- Know how to arrange for the production of final documentation for residential property for sale or to let
- Be able to prepare for the marketing of properties for sale or to let
15
Progress applications to rent property
Verified
Key Learning Objectives:
- Understand your organisation’s procedures for progressing prospective tenants’ applications to rent property
- Know how to qualify prospective tenants
- Be able to obtain information to qualify prospective tenants
- Be able to progress applications to rent property
16
Progress customer enquiries associated with property services
Verified
Key Learning Objectives:
- know about the services offered by own organisation
- know the organisational procedures for dealing with enquiries
- be able to progress enquiries
17
Reduce risks to health and safety in the workplace
Verified
Key Learning Objectives:
- Know about your organisation’s health and safety procedures
- Know how to identify hazards in the workplace
- Know how to evaluate risks in the workplace
- Be able to identify hazards and risks in the workplace
- Be able to reduce the risks to health and safety in the workplace
18
Understand how to work with customers across a language divide
Verified
Key Learning Objectives:
- Understand how to communicate with customers who have a different first language to theirs
- Know how to work with customers who speak a different first language from their own
19
Understanding professional conduct in a property environment
Verified
Key Learning Objectives:
- Understand how to present a positive image in a property environment
- Understand the importance of communicating information clearly
- Understand the importance of dealing with enquiries and complaints in an appropriate and timely manner and of maintaining records
- Understand the scope and responsibilities of your job role
20
Use bespoke software when working with customers
Verified
Key Learning Objectives:
- Understand how to operate bespoke software within own organisation
- Be able to prepare to deliver customer service using bespoke software
- Deliver customer service using bespoke software
21
Use questioning techniques when delivering customer service
Verified
Key Learning Objectives:
- Understand how to use questioning techniques when delivering customer service
- Be able to establish rapport with customers
- Be able to identify customer concerns
- Be able to gain detailed information from customers using questioning techniques
Regulatory & Verification Details
- Qualification Number (QN)
- 603/7052/X
- Regulated Status
- Available to learners
- Awarding Body
- ABBE
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2021