ABBE
Level 3
QN: 610/4418/0
Curriculum Active
ABBE Level 3 Diploma in Residential Property Advice and Practice
Official qualification regulated by Ofqual, awarded by ABBE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 362 hours.
Qualification Level
Level 3
Awarding Body
ABBE
Syllabus Units
9 Units
Guided Hours
362 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Agency Management
Verified
Key Learning Objectives:
- Understand the principles of management and leadership
- Understand what is meant by ethics and the relationship between ethics and good practice
- Understand how to identify and respond to customer service problems
- Understand how to manage a team to achieve business goals and results
- Understand how to manage individuals to be effective in their role in a property agency
- Understand how to manage a budget, data and other resources to improve business performance
- Understand how to apply key management skills to improve personal and business performance in the property sector
- Understand the principles of human resource management in a property agency business
- Understand key legislation and codes of practice applicable to the selling and letting of properties
2
Handling Customer Enquiries and Customer Service Requirements
Verified
Key Learning Objectives:
- Understand the principles which impact on customer expectations in the property sector
- Understand how to create customer relationships
- Understand how to satisfy customer requirements
- Understand how to advise all clients on property descriptions, information and viewings
- Understand how to prepare property details and arrange marketing for listed properties
- Understand how to register client details effectively
- Understand how to suggest and arrange different types of viewings
3
Introduction to the Purpose and Structure of the Property Market
Verified
Key Learning Objectives:
- Understand how an estate/lettings agency works
- Understand the structure and regulation of the property services industry
- Understand how to use digital software to record and supply information and data
- Understand how to reduce the risks to health and safety in the workplace
- Understand how to evaluate risks in the workplace
- Understand how to take responsibility for own safety, training and personal development
4
Negotiating Rentals and Selling Property Services
Verified
Key Learning Objectives:
- Understand the process of obtaining relevant information from landlords and tenants for negotiations on residential rental properties
- Understand the process of accepting offers to rent a residential property
- Understand the different types of tenancies and the requirements of both the Housing Act 1988, and non-Housing Act tenancies
- Understand how to extend, renew and end tenancy agreements
- Understand how to conduct a tenant check in and provide a full inventory report
- Understand the statutory legislation and obligations of all parties regarding the safety and maintenance of the condition of the property
- Understand the procedures legislation and codes of practice for processing and dealing with client monies
- Understand how to end tenancies
- Understand how to deal with deposits, dispersals and disputes
5
Negotiating Sales and Rentals and Selling Property Services
Verified
Key Learning Objectives:
- Understand how to use sales skills to sell agency services
- Understand how to use sales skills in negotiation to encourage offers
- Understand how to negotiate the sale of residential property
- Understand the process of obtaining relevant information from landlords and tenants for negotiations on residential rental properties
- Understand the process of accepting offers to buy or rent a residential property
- Understand how to negotiate a price adjustment
6
Property Structure and Defects
Verified
Key Learning Objectives:
- Understand the elements of property structure and their impact on the sales progression process
7
Understand Listing and Market Appraisals in Residential Property
Verified
Key Learning Objectives:
- Understand how to prospect and generate new listing opportunities
- Understand how to prepare for a market appraisal
- Understand the main factors that affect property value
- Understand the property listing and market appraisal process
- Know how to agree planned marketing activities with property owners
- Understand terms of business and key agency terms in contract agreements
- Understand how to overcome objections and increase business
- Understand common issues at market appraisal or survey that may affect the value or purchase of the property
- Understand basic building construction relating to foundations, floors, walls, roofs and services to residential property
8
Understand Residential Property Management
Verified
Key Learning Objectives:
- Understand the different types of tenancies and the requirements of both the Housing Act 1988, and non-Housing Act tenancies
- Understand how to extend, renew and end tenancy agreements
- Understand how to conduct a tenant check in and provide a full inventory report
- Understand the statutory legislation and obligations of all parties regarding the safety and maintenance of the condition of the property
- Understand the procedures legislation and codes of practice for processing and dealing with client monies
- Understand how to end tenancies
- Understand how to deal with deposits, dispersals and disputes
9
Understand Sales Progression
Verified
Key Learning Objectives:
- Understand the process of sales progression from offer to completion
- Understand who is involved and which documents are required with progressing sales of residential property
- Understand the basic elements of a residential property survey
- Understand common warranty and insurance schemes for new homes
- Know how to plan and manage the sale of residential properties
- Know how to bring sales of residential properties to a close
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4418/0
- Regulated Status
- Available to learners
- Awarding Body
- ABBE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2024