ABBE
Level 4
QN: 610/6702/7
Curriculum Active
ABBE Level 4 Award in Understanding Professionalism, Customer Service and Communication in Housing
Official qualification regulated by Ofqual, awarded by ABBE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 10 hours.
Qualification Level
Level 4
Awarding Body
ABBE
Syllabus Units
1 Units
Guided Hours
10 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding Professionalism, Customer Service and Communication in Housing
Verified
Key Learning Objectives:
- Understand the strategic nature and importance of social housing
- Understand the current housing stock and profile of residents
- Understand the regulatory and organisational context for resident engagement
- Understand the current drivers for social landlords and the priorities for landlords and residents
- Understand the importance of ethics and maintaining professional standards within your business
- Understand the role of professionalism and conduct within the housing sector
- Understand the core principles of customer service in housing
- Understand how to respond empathetically to residents with different needs and backgrounds
- Understand how to deliver services to support health and wellbeing in housing
- Understand the implications of service failures to the business
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6702/7
- Regulated Status
- Available to learners
- Awarding Body
- ABBE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2025