ABE
Level 3
QN: 610/6677/1
Curriculum Active
ABE Level 3 Diploma in Tourism, Hospitality and Leadership
Official qualification regulated by Ofqual, awarded by ABE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 360 hours.
Qualification Level
Level 3
Awarding Body
ABE
Syllabus Units
8 Units
Guided Hours
360 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Customer Relationships in Hospitality and Tourism
Verified
Key Learning Objectives:
- Understand the importance of building and maintaining positive relationships with internal and external customers in hospitality and tourism
- Understand how hospitality and tourism businesses aim to meet the needs and expectations of different customer groups
- Demonstrate the skills needed to build and maintain effective customer relationships in different hospitality and tourism situations
2
Building Stakeholder Relationships
Verified
Key Learning Objectives:
- Understand stakeholder theory relevant to the workplace
- Understand the importance of stakeholder relationships
- Understand how to manage stakeholder relationships
3
Contemporary Issues and Trends in Tourism and Hospitality
Verified
Key Learning Objectives:
- Understand travel patterns and tourism data in the global tourism industry
- Understand the key issues impacting the international tourism and hospitality industry
- Understand the key trends influencing the tourism and hospitality industries
4
Developing Leadership Capability
Verified
Key Learning Objectives:
- Understand the skills, knowledge and behaviours needed for effective leadership
- Understand what is required for effective followership
- Understand how leadership contributes to a psychologically safe and inclusive working environment for followers
- Understand how to create a strong personal leadership brand
5
Leading and Supporting Others to Deliver Results
Verified
Key Learning Objectives:
- Understand how leaders align individual and team goals and objectives with their organisation’s goals and objectives
- Understand how motivational theory affects performance in the workplace
- Understand how leaders motivate individuals and teams to achieve goals and objectives
- Understand how to support individuals and teams to achieve objectives and deliver results
6
Principles of Leadership
Verified
Key Learning Objectives:
- Understand the nature of leadership in the workplace
- Understand different leadership styles and their application
- Understand leadership theory and models and their relevance
- Understand the challenges and opportunities that can be encountered in leadership roles
7
The Hospitality Industry
Verified
Key Learning Objectives:
- Understand the structure, scale and scope of the hospitality industry
- Understand how accommodation services are organised and delivered
- Understand how food and beverage services are organised and delivered
8
The Travel and Tourism Industry
Verified
Key Learning Objectives:
- Understand the meaning of ‘tourism’ and the stakeholders that comprise the travel and tourism industry
- Understand the structure of the travel and tourism industry
- Explore the significance of the travel and tourism industry
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6677/1
- Regulated Status
- Available to learners
- Awarding Body
- ABE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2025