AIM
    Entry Level
    QN: 603/1584/2
    Curriculum Active

    AIM Qualifications Entry 3 Diploma in Skills for Working in Business, Administration and Customer Service Industries

    Official qualification regulated by Ofqual, awarded by AIM . Classified as a Vocationally-Related Qualification. Total guided learning hours: 2727 hours.

    Qualification Level
    Entry Level
    Awarding Body
    AIM
    Syllabus Units
    120 Units
    Guided Hours
    2727 hrs
    Instant access to interactive lessons, quizzes, and spaced revision.

    Course Syllabus & Study Modules

    Complete breakdown of verified curriculum topics and learning objectives.

    1

    Accessing Commercial Services

    Verified
    Key Learning Objectives:
    • Know about commercial services
    • Be able to use a commercial service
    2

    Accessing Financial Services

    Verified
    Key Learning Objectives:
    • Know about financial services
    • Be able to use a financial service
    3

    Appraisals and Setting Targets

    Verified
    Key Learning Objectives:
    • Know the purpose and process of appraisal
    • Know about effective communication skills
    • Know how to respond to criticism and praise
    • Know about setting targets
    4

    Assertiveness and Decision Making Skills

    Verified
    Key Learning Objectives:
    • Be able to speak up for them self in a structured situation
    • Know about the rights and responsibilities of self and others in given situations
    • Be able to use negotiation skills to achieve a desired outcome
    • Know about the implications and benefits of self-assertiveness and self-control
    5

    Budgetary Control within a Business Environment

    Verified
    Key Learning Objectives:
    • Know about budgets
    • Know about budgetary control
    • Know how budgeting fits into the management process
    6

    Building Confidence and Self Esteem

    Verified
    Key Learning Objectives:
    • Know about confidence and self-esteem
    • Know about ways in which confidence and self-esteem can be damaged
    • Know about ways of building confidence and self esteem
    7

    Bullying and Harassment in the Workplace

    Verified
    Key Learning Objectives:
    • Know what is meant by bullying and harassment in the workplace
    • Know how to use appropriate strategies to help deal with the situations of bullying and harassment
    • Know policies and procedures that are in place to deal with bullying and harassment
    8

    Business Terminology

    Verified
    Key Learning Objectives:
    • Know about business terminology
    • Know about marketing concepts
    9

    Business, Administration and Customer Service Systems

    Verified
    Key Learning Objectives:
    • Understand the features of business, administration and customer service systems
    • Understand how information flows through an organisation
    • Understand the role of ICT which supports business, administration or customer service systems
    • Understand policies and procedures used to manage business, administration or customer service systems
    10

    Career Planning

    Verified
    Key Learning Objectives:
    • Know about own qualities, skills, interests and achievements
    • Know about careers information resources
    • Know about possible employment options
    • Be able to plan for future career development
    11

    Carrying out Market Research

    Verified
    Key Learning Objectives:
    • Know how to carry out market research
    • Be able to carry out market research
    • Know the information gained from market research
    12

    Change in the Workplace

    Verified
    Key Learning Objectives:
    • Know the factors which ca
    • use organisations to change
    • Know about resistance to organisational change
    • Understand the importance of organisational change
    • Know how to respond positively to organisational change
    13

    Communicating Using the Telephone

    Verified
    Key Learning Objectives:
    • Know about telecommunication equipment
    • Understand the importance of using the telephone effectively and efficiently
    • Be able to make a telephone call
    • Be able to receive a telephone call
    14

    Communication in the Workplace

    Verified
    Key Learning Objectives:
    • Know about communication
    • Know what needs to be communicated in the workplace
    • Know about ways of communicating in the workplace
    • Know about effectiveness of own communication in the workplace
    • Be able to communicate in the workplace
    15

    Communication Skills for Group and Teamwork

    Verified
    Key Learning Objectives:
    • Know about the roles of group members
    • Know about communication within group situations
    • Know about praise and constructive criticism
    • Know about relationships within own team
    16

    Computer Basics

    Verified
    Key Learning Objectives:
    • Know about the different parts of a computer
    • Know computer terminology
    • Know about computer performance and features
    • Know about computer operating systems
    17

    Computer Security and Privacy

    Verified
    Key Learning Objectives:
    • Know about computer security and privacy
    • Know how to keep own computer secure and updated
    • Know about computer ethics
    18

    Conduct at Work

    Verified
    Key Learning Objectives:
    • Know about behaviour in the workplace
    • Be able to take part in behaving appropriately in the workplace
    19

    Coping Strategies at Work

    Verified
    Key Learning Objectives:
    • Know about problems at work
    • Be able to contribute to creating a coping strategy
    • Be able to review the effectiveness of a coping strategy
    20

    Customer Service

    Verified
    Key Learning Objectives:
    • Know about customer service
    • Know how to effectively engage with customers
    • Be able to behave appropriately in a customer service role
    21

    CV Writing

    Verified
    Key Learning Objectives:
    • Know the purpose of a CV
    • Know what a CV contains
    • Know how to complete a CV
    22

    Data Management Software Skills

    Verified
    Key Learning Objectives:
    • Be able to enter, edit and maintain data records in a data management system
    • Be able to retrieve and display data records to meet requirements
    23

    Database Software Skills

    Verified
    Key Learning Objectives:
    • Be able to enter, edit and organise structured information in a database
    • Be able to use database software tools to produce reports
    24

    Dealing with Debt

    Verified
    Key Learning Objectives:
    • Know the benefits of planning manageable debt
    • Know about basic strategies for planning for debt
    • Know where to get help and advice about dealing with debt crisis
    25

    Dealing with Difficult Situations at Work

    Verified
    Key Learning Objectives:
    • Know about difficult situations and strategies to re
    • Be able to use appropriate communication skills to deal with difficult situations
    26

    Dealing with Queries and Requests

    Verified
    Key Learning Objectives:
    • Know the services or products of a section or department within an organisation
    • Be able to deal with a customer’s query or request
    27

    Developing a Personal Learning Programme

    Verified
    Key Learning Objectives:
    • Know about the relevance of previous skills and experience for future learning
    • Be able to seek guidance and advice to identify learning options
    • Know about the purpose and value of discussing own learning programme
    • Be able to review progress towards own learning goal
    28

    Developing Meeting Skills

    Verified
    Key Learning Objectives:
    • Know that there are different purposes to meetings
    • Know about meeting conventions and processes
    • Be able to participate in a meeting
    29

    Discrimination at Work

    Verified
    Key Learning Objectives:
    • Know about discrimination
    • Know about unacceptable language and behaviour
    • Know about support agencies in own area
    • Know how to combat discrimination
    30

    Electronic Communication

    Verified
    Key Learning Objectives:
    • Know about electronic communication
    • Be able to communicate electronically
    31

    Email Skills

    Verified
    Key Learning Objectives:
    • Be able to use email software tools to send and compose messages
    • Be able to manage incoming email
    • Be able to respond to common problems when using email
    32

    Employment Contract and Payslip Basics

    Verified
    Key Learning Objectives:
    • Know the importance of an employment contract
    • Know where to find key information on a payslip
    • Know about the national minimum wage
    33

    Employment Skills

    Verified
    Key Learning Objectives:
    • Know about the need for health and safety procedures at work
    • Be able to participate in a work environment
    • Be able to work as part of a team
    • Know about the skills needed for work/employment
    34

    Engage in Discussion

    Verified
    Key Learning Objectives:
    • Be able to write to communicate information
    35

    Environmental Awareness in the Workplace

    Verified
    Key Learning Objectives:
    • Know how the actions of humans affect the environment
    • Know about environmental issues which affect the workplace
    • Know about ways in which they can help to improve the environment in the workplace
    36

    Equality and Diversity in the Workplace

    Verified
    Key Learning Objectives:
    • Know about equality and diversity in the workplace
    • Understand ways in which to promote equality and diversity in the workplace
    • Know the benefits of equality and diversity in the workplace
    • Know how to comply with equality and diversity policies and procedures in the workplace
    37

    Establishing and Managing a Business Enterprise

    Verified
    Key Learning Objectives:
    • Know about establishing a business enterprise
    • Be able to promote a business enterprise
    • Be able to manage a business enterprise
    • Know about the effectiveness of a establishing and managing a business enterprise
    38

    Establishing Positive Working Relationships

    Verified
    Key Learning Objectives:
    • Know about working relationships
    • Understand the benefits of positive working relationships
    • Understand the skills and behaviours which support positive working relationships
    • Be able to respond appropriately in different situations to maintain positive working relationships
    39

    Exploring Enterprise Ideas

    Verified
    Key Learning Objectives:
    • Know about enterprise ideas
    • Know the work involved in an enterprise activity
    40

    Filing Skills

    Verified
    Key Learning Objectives:
    • Be able carry out a filing activity
    41

    Following Instructions in the Workplace

    Verified
    Key Learning Objectives:
    • Be able to follow instructions in the workplace
    42

    Following Safe and Healthy Working Practices When Using ICT

    Verified
    Key Learning Objectives:
    • Be able to take part in following safe and healthy working practices when using ICT
    43

    Getting the Most Out of Training

    Verified
    Key Learning Objectives:
    • Know how to listen effectively in a training environment
    • Be able to contribute actively to training
    • Know how to keep information in a usable format
    44

    Handling Mail

    Verified
    Key Learning Objectives:
    • Know why it is important for a business to handle mail efficiently, securely and safely
    • Be able to deal with incoming mail
    • Be able to deal with outgoing mail
    45

    Handling Payment for Goods and Services

    Verified
    Key Learning Objectives:
    • Know about financial terms in relation to handling money
    • Know about different methods of payment
    • Be able to record prices of goods and services and obtain total costs
    • Be able to handle cash given in exchange for goods or services
    • Be able to handle non-cash payments given in exchange for goods or services
    46

    Handling Stock in a Retail Environment

    Verified
    Key Learning Objectives:
    • Be able to unpack and move stock
    • Be able to store stock safely
    • Be able to fill up stock on display
    47

    Health and Safety at Work

    Verified
    Key Learning Objectives:
    • Know about health and safety in the workplace
    • Know about health and safety equipment in the workplace
    • Be able to follow health and safety practices and procedures in the workplace
    48

    Induction to a Training Course

    Verified
    Key Learning Objectives:
    • Know about the requirements of taking part in a training course
    • Know about assessment procedures
    • Know about the different agencies who work with the training provider
    • Know about the importance of maintaining a safe working environment
    • Understand the importance of commitment and regular attendance
    49

    Interacting with Others

    Verified
    Key Learning Objectives:
    • Know how to behave with others
    • Know how to communicate with others
    • Be able to communicate with others
    50

    IT User Fundamentals

    Verified
    Key Learning Objectives:
    • Be able to interact with and use IT system to meet needs
    • Be able to organise, store and retrieve information appropriately
    • Be able to follow safety and security practices
    • Be able to maintain system and respond to common IT system problems
    51

    Job Applications

    Verified
    Key Learning Objectives:
    • Be able to complete a job application form
    • Be able to write a letter of application for a job
    52

    Job Seeking Skills

    Verified
    Key Learning Objectives:
    • Know where to look for work
    • Know how to identify relevant information
    • Know how to match own skills, qualities and experience with advertised jobs
    53

    Listen and Respond

    Verified
    Key Learning Objectives:
    • Be able to listen and respond in verbal exchanges
    54

    Maintaining the Workplace

    Verified
    Key Learning Objectives:
    • Know about health and safety requirements when maintaining the workplace
    • Know how to prepare the work area to be maintained
    • Be able to maintain the work area
    55

    Making Calculations

    Verified
    Key Learning Objectives:
    • Be able to add and subtract whole numbers
    • Be able to multiply and divide whole numbers
    • Be able to solve problems with and without a calculator
    56

    Managing Study

    Verified
    Key Learning Objectives:
    • Know about the demands of a course of study
    • Know how to organise study time effectively
    • Know how to prioritise and set realistic targets for study
    • Be able to find and use information relevant to the course of study
    • Know about the effectiveness of own learning and study skills
    57

    Marketing Skills for Business

    Verified
    Key Learning Objectives:
    • Know how to establish an effective dialogue with customers
    • Know how to use social media to promote a business
    • Be able to produce different types of written materials for specific business purposes
    58

    Money, Time and Temperature

    Verified
    Key Learning Objectives:
    • Be able to work with money
    • Be able to work with time
    • Be able to work with temperature
    59

    Negotiation Skills

    Verified
    Key Learning Objectives:
    • Know the difference between negotiation and debate
    • Know about different tactics people use to stall or halt the decision making process
    • Know about constructive and destructive behaviour in times of conflict
    • Be able to use strategies for negotiation
    • Know about the differing roles in negotiation situations
    • Know about the application of the stages of successful negotiation
    60

    Planning and Organising an Activity or Event

    Verified
    Key Learning Objectives:
    • Know about planning and organising
    • Be able to plan an activity or event
    • Be able to organise an activity or event
    • Know about the success of an activity or event
    61

    Planning for Progression

    Verified
    Key Learning Objectives:
    • Know how to identify career and training needs
    • Know the value of target setting to achieve goals
    • Be able to develop a personal career action plan
    62

    Preparation for a Recruitment Interview

    Verified
    Key Learning Objectives:
    • Know about the importance of being prepared for a recruitment interview
    • Be able to demonstrate recruitment interviewee skills
    63

    Presentation Skills

    Verified
    Key Learning Objectives:
    • Know about presentations and presentation styles
    • Know about the elements and skills involved in the preparation and delivery of a presentation
    • Be able to deliver a presentation
    • Be able to review own performance in preparing and delivering a presentation
    64

    Presentation Software Skills

    Verified
    Key Learning Objectives:
    • Be able to use information to create presentation slides
    • Be able to use presentation software tools
    • Be able to prepare slides for presentation
    65

    Presenting an Enterprise Idea

    Verified
    Key Learning Objectives:
    • Know the purpose of an enterprise idea
    • Be able to present an enterprise idea to others
    66

    Producing Business Documents

    Verified
    Key Learning Objectives:
    • Know about business documents
    • Know about using the correct style for different documents
    • Be able to create business documents
    67

    Professional Behaviour in an Office Environment

    Verified
    Key Learning Objectives:
    • Know about professional behaviour in an office environment
    • Be able to effectively interact with colleagues in an office environment
    • Be able to follow an organisation’s codes of conduct when working in an office environment
    • Know about confidentiality and security when working in an office environment
    68

    Quality in the Workplace

    Verified
    Key Learning Objectives:
    • Know about quality standards
    • Know how to improve quality in the workplace
    69

    Read for Information

    Verified
    Key Learning Objectives:
    • Be able to read and obtain information from everyday sources
    • Be able to use a dictionary to obtain information
    70

    Read for Purpose and Meaning

    Verified
    Key Learning Objectives:
    • Be able to read and understand texts
    • Be able to use simple reading strategies to support understanding
    71

    Reception and Filing Skills

    Verified
    Key Learning Objectives:
    • Be able to carry out reception duties in an office environment
    • Be able to carry out basic filing in an office environment
    72

    Responsible Work Practice

    Verified
    Key Learning Objectives:
    • Be able to maintain punctuality in a working environment
    • Be able to maintain personal appearance requirements for work
    • Know about legal requirements on mis
    • use of substances
    73

    Reviewing Your Situation at Work

    Verified
    Key Learning Objectives:
    • Know that adapting to changes at work is helped by reviewing and reflecting upon current situation
    • Know the importance of considering personal skills, qualities and experience at times of change
    • Know who to go to for help and advice
    74

    Selecting Information Using the Internet

    Verified
    Key Learning Objectives:
    • Know how to identify valid sources of information on the Internet
    • Be able to search for information on the Internet
    75

    Skills for Travelling To and From Work

    Verified
    Key Learning Objectives:
    • Know about options for travelling to and from work
    • Be able to plan and carry out a journey to arrive at a destination safely and on time
    76

    Solving a Business Problem

    Verified
    Key Learning Objectives:
    • Know about problem solving
    • Be able to solve a business problem
    77

    Speak to Communicate

    Verified
    Key Learning Objectives:
    • Be able to speak to communicate information, feelings and opinions
    78

    Speaking and Listening at Work

    Verified
    Key Learning Objectives:
    • Know about the need for different communication skills at work
    • Be able to use active listening techniques
    • Be able to respond to questions in different situations
    • Know about the role of body language in communicating with others at work
    79

    Spreadsheet Software Skills

    Verified
    Key Learning Objectives:
    • Be able to enter and edit information in a spreadsheet
    • Be able to use formulae and tools
    • Be able to use tools and techniques to present spreadsheet information
    80

    Stress Management

    Verified
    Key Learning Objectives:
    • Know about stress
    • Know how stress affects health
    • Know about potential causes of stress in everyday life
    • Know how to combat stress
    81

    Supporting Business Meetings

    Verified
    Key Learning Objectives:
    • Know the preparation required to hold a business meeting
    • Be able to set up a room for a meeting
    • Be able to support a meeting
    • Be able to complete follow-up activities after a meeting
    82

    Teamwork

    Verified
    Key Learning Objectives:
    • Know the importance of effective team
    • work to achieve tasks
    • Know the roles and responsibilities of members of a team to achieve a task
    • Know how own skills and behaviours will contribute to the achievement of a team task
    • Be able to work positively as a member of a team
    • Know about own performance as a member of a team
    83

    The Internet and World Wide Web

    Verified
    Key Learning Objectives:
    • Know the basics of the Internet
    • Know the basics of the World Wide Web
    • Be able to use e-mail
    • Know other methods of communicating on the Internet
    84

    The Selling Process

    Verified
    Key Learning Objectives:
    • Know about the selling process
    • Know how to find out what the customer wants
    • Know how product information can be used to promote sales
    85

    Time Management

    Verified
    Key Learning Objectives:
    • Know how time is spent
    • Know about time management skills
    • Know how to use time management as a way of reducing stress
    86

    Transferable Skills and Training Needs

    Verified
    Key Learning Objectives:
    • Know how to identify existing abilities, achievements, skills and experience
    • Know that recognising personal attributes and skills contributes to effective planning for change
    • Know how to identify areas for development and own training needs
    87

    Understanding Banks and Credit Cards

    Verified
    Key Learning Objectives:
    • Know about the range of services offered by banks
    • Know the difference between credit cards and debit cards
    • Know how to research a best deal
    88

    Understanding Pensions

    Verified
    Key Learning Objectives:
    • Know about the principles and purpose of pension schemes
    • Know about main pension options in the UK
    • Know the language used to describe pensions
    89

    Understanding Progression Opportunities

    Verified
    Key Learning Objectives:
    • Know about possible progression and career pathways
    • Know about sources of information for progression opportunities
    • Know the qualifications which offer opportunities for progression in a career pathway
    90

    Use of Materials for a Work Task

    Verified
    Key Learning Objectives:
    • Know how to select appropriate materials and/or products for a work task
    • Be able to evaluate the result of the activity
    91

    Use Tools and Equipment for a Work Task

    Verified
    Key Learning Objectives:
    • Know how to use tools and equipment for a work task
    • Know how to care for work tools and equipment
    • Be able to use tools and equipment for a work task
    92

    Using and Communicating Data

    Verified
    Key Learning Objectives:
    • Be able to extract information
    • Be able to collect and record information
    • Be able to organise and present information so it makes sense to others
    93

    Using Numeracy Skills in the Workplace

    Verified
    Key Learning Objectives:
    • Know when to use numeracy skills in the workplace
    • Know appropriate numeracy skills in a work context
    • Be able to apply appropriate numeracy skills in a work context
    • Be able to use the results in situations where they have applied numeracy skills in a work context
    94

    Using Photocopiers

    Verified
    Key Learning Objectives:
    • Be able to prepare the photocopier for use
    • Be able to perform photocopying tasks
    95

    Using Size, Shape and Measures

    Verified
    Key Learning Objectives:
    • Be able to read
    • measure, estimate and compare length
    • measure, estimate and compare weight
    • measure, estimate and compare capacity
    • Be able to recognise shape, positional vocabulary and space
    96

    Using the Shredder

    Verified
    Key Learning Objectives:
    • Be able to use a shredder
    97

    Using the Telephone and Photocopier

    Verified
    Key Learning Objectives:
    • Be able to use a telephone in an office environment
    • Be able to use a photocopier in an office environment
    98

    Using Whole Numbers, Decimals, Fractions and Percentages

    Verified
    Key Learning Objectives:
    • Be able to work with whole numbers
    • Be able to work with fractions
    • Be able to work with percentages
    • Be able to work with decimals
    99

    Volunteering

    Verified
    Key Learning Objectives:
    • Know what voluntary organisations are
    • Know how to identify current voluntary positions available
    • Know about the steps and/or processes necessary to become a volunteer
    • Know how to apply for a voluntary position
    100

    Welcoming Visitors

    Verified
    Key Learning Objectives:
    • Know the importance of making visitors feel welcome
    • Be able to follow the organisational procedure for welcoming visitors
    • Be able to behave appropriately to visitors
    101

    Word Processing Software Skills

    Verified
    Key Learning Objectives:
    • Be able to enter and edit text within word processing documents
    • Be able to structure information within word processing documents
    • Be able to use word processing software tools to format and present documents
    102

    Work Placement

    Verified
    Key Learning Objectives:
    • Know about the work placement organisation
    • Know what is expected during the work placement
    • Be able to operate effectively in a real working environment
    • Be able to follow the organisation’s relevant policies and required practice
    • Be able to reflect on the work placement experience
    103

    Working Effectively with Others

    Verified
    Key Learning Objectives:
    • Be able to work effectively in a teamBa able to work with others to solve problems and make decisions
    • Be able to work with others to plan activities
    • Be able to manage time effectively
    104

    Working in Business Administration and Customer Service

    Verified
    Key Learning Objectives:
    • Know jobs and roles in business administration and customer service
    • Know responsibilities and working practices in business administration and customer service
    • Know own ability to work in business administration and customer service roles
    • Know how to improve own ability to work in business administration and customer service roles
    105

    Working in the Retail Sector

    Verified
    Key Learning Objectives:
    • Understand the retail sector
    • Understand how customer’s ethical and environmental concerns influence the behaviour of retailers
    • Know about opportunities to work in the retail sector
    • Be able to use customer service skills in a retail context
    106

    Working to Standards

    Verified
    Key Learning Objectives:
    • Know about the standards required in the work they are doing
    • Know the possible impact on not performing to the required standard
    • Know about own performance against the required standard
    107

    Write Accurately

    Verified
    Key Learning Objectives:
    • Be able to write using correct basic grammar
    • Be able to write using correct basic spelling and punctuation
    • Be able to proofread own writing
    108

    Write to Communicate

    Verified
    Key Learning Objectives:
    • Be able to write to communicate
    109

    Writing Needs at Work

    Verified
    Key Learning Objectives:
    • Know the writing demands of the workplace
    • Know the writing demands within current job role
    110

    Writing Notes and Emails

    Verified
    Key Learning Objectives:
    • Know the style and format of notes and emails
    • Know when to use notes and emails
    • Be able to produce notes and emails that clearly convey the message

    Regulatory & Verification Details

    Qualification Number (QN)
    603/1584/2
    Regulated Status
    Available to learners
    Awarding Body
    AIM
    Qualification Type
    Vocationally-Related Qualification
    Operational Start
    May 2018

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