AIM

Entry Level

QN: 603/1636/6

Curriculum Active

AIM Qualifications Entry 3 Diploma in Skills for Working in Catering and Hospitality Industries

Official qualification regulated by Ofqual, awarded by AIM . Classified as a Vocationally-Related Qualification. Total guided learning hours: 3697 hours.

Qualification Level

Entry Level

Awarding Body

AIM

Syllabus Units

162 Units

Guided Hours

3697 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

Accessing Commercial Services

Verified

Key Learning Objectives:

Know about commercial services
Be able to use a commercial service

Accessing Financial Services

Verified

Key Learning Objectives:

Know about financial services
Be able to use a financial service

Appraisals and Setting Targets

Verified

Key Learning Objectives:

Know the purpose and process of appraisal
Know about effective communication skills
Know how to respond to criticism and praise
Know about setting targets

Assertiveness and Decision Making Skills

Verified

Key Learning Objectives:

Be able to speak up for them self in a structured situation
Know about the rights and responsibilities of self and others in given situations
Be able to use negotiation skills to achieve a desired outcome
Know about the implications and benefits of self-assertiveness and self-control

Audio Software Skills

Verified

Key Learning Objectives:

Be able to use audio hardware and software to capture sequences
Be able to use audio software tools to edit sequences
Be able to play and present audio sequences

Baking Bread

Verified

Key Learning Objectives:

Be able to prepare to bake bread
Be able to carry out tasks to bake bread

Baking Bread and Dough Products

Verified

Key Learning Objectives:

Be able to prepare to bake bread and dough ingredients
Know about tools and equipment for baking bread and dough products
Know how to finish simple bread and dough products
Be able to finish bread and dough products
Be able to store bread and dough products

Basic Cooking Skills

Verified

Key Learning Objectives:

Be able to cook basic food items and dishes

Basic Cooking Techniques

Verified

Key Learning Objectives:

Know about different methods of cooking
Know about health and safety considerations relating to different methods of cooking
Know how to make a dish using different cooking methods

Basic Food Preparation and Cooking

Verified

Key Learning Objectives:

Be able to prepare food for cold presentation or cooking

Bookings, Orders and Payments in the Hospitality Industry

Verified

Key Learning Objectives:

Know about booking systems in hospitality
Know how to take a food order
Know the information that should appear on a customer bill
Know about different types of payment

Building Confidence and Self Esteem

Verified

Key Learning Objectives:

Know about confidence and self-esteem
Know about ways in which confidence and self-esteem can be damaged
Know about ways of building confidence and self esteem

Bullying and Harassment in the Workplace

Verified

Key Learning Objectives:

Know what is meant by bullying and harassment in the workplace
Know how to use appropriate strategies to help deal with the situations of bullying and harassment
Know policies and procedures that are in place to deal with bullying and harassment

Career Planning

Verified

Key Learning Objectives:

Know about own qualities, skills, interests and achievements
Know about careers information resources
Know about possible employment options
Be able to plan for future career development

Catering: Knife Skills

Verified

Key Learning Objectives:

Be able to prepare to use knives in a catering role
Be able to use a knife safely in a catering role
Be able to clean a knife, equipment and work surface

Clean Windows from the Inside

Verified

Key Learning Objectives:

Know how to prepare to clean windows from inside
Know how to clean the inside surface of windows
Be able to prepare to clean windows from inside
Be able to clean the inside surface of windows

Cleaning and Storing Cutlery and Crockery

Verified

Key Learning Objectives:

Be able to prepare cutlery and crockery for service
Be able to clean and store cutlery and crockery after service

Cold Food Preparation

Verified

Key Learning Objectives:

Be able to prepare cold food
Be able to present cold food

Collect Linen and Make Beds

Verified

Key Learning Objectives:

Know how to collect clean linen and bed coverings
Know how to strip and make beds
Be able to collect clean linen and bed coverings
Be able to strip and make beds

Communication in the Workplace

Verified

Key Learning Objectives:

Know about communication
Know what needs to be communicated in the workplace
Know about ways of communicating in the workplace
Know about effectiveness of own communication in the workplace
Be able to communicate in the workplace

Communication Skills for Group and Teamwork

Verified

Key Learning Objectives:

Know about the roles of group members
Know about communication within group situations
Know about praise and constructive criticism
Know about relationships within own team

Computer Basics

Verified

Key Learning Objectives:

Know about the different parts of a computer
Know computer terminology
Know about computer performance and features
Know about computer operating systems

Computer Security and Privacy

Verified

Key Learning Objectives:

Know about computer security and privacy
Know how to keep own computer secure and updated
Know about computer ethics

Conduct at Work

Verified

Key Learning Objectives:

Know what behaviour is expected in the workplace
Know why it is necessary to follow codes of behaviour
Know about the possible impact of unacceptable behaviour
Be able to maintain acceptable behaviour in the workplace

Coping Strategies at Work

Verified

Key Learning Objectives:

Know about problems at work
Be able to contribute to creating a coping strategy
Be able to review the effectiveness of a coping strategy

Customer Service in the Hospitality Industry

Verified

Key Learning Objectives:

Know the benefits of good customer service in the hospitality industry
Be able to communicate with customers in the hospitality environment
Know the importance of good personal presentation in the hospitality industry

Customer Service Skills

Verified

Key Learning Objectives:

Know about good customer service
Know about the possible consequences of poor customer service
Know about the value of first impressions
Know about positive verbal and non-verbal interaction with customers/clients
Know the importance of respect for the individual in giving good customer service

CV Writing

Verified

Key Learning Objectives:

Know the purpose of a CV
Know what a CV contains
Know how to complete a CV

Data Management Software Skills

Verified

Key Learning Objectives:

Be able to enter, edit and maintain data records in a data management system
Be able to retrieve and display data records to meet requirements

Database Software Skills

Verified

Key Learning Objectives:

Be able to enter, edit and organise structured information in a database
Be able to use database software tools to produce reports

Dealing with Change at Work

Verified

Key Learning Objectives:

Know key aspects of employment law from an employee perspective
Know the need to manage new financial circumstances
Know where and how to access help and advice

Dealing with Debt

Verified

Key Learning Objectives:

Know the benefits of planning manageable debt
Know about basic strategies for planning for debt
Know where to get help and advice about dealing with debt crisis

Dealing with Difficult Situations at Work

Verified

Key Learning Objectives:

Know about difficult situations and strategies to re
Be able to use appropriate communication skills to deal with difficult situations

Design and Imaging Software Skills

Verified

Key Learning Objectives:

Be able to obtain and insert information for designs or images
Be able to use design and imaging software tools to manipulate and edit drawings or images

Desktop Publishing Software Skills

Verified

Key Learning Objectives:

Be able to select information and page layouts for a publication
Be able to input text and information into a publication
Be able to use desktop publishing software to edit and format a publication

Developing a Personal Learning Programme

Verified

Key Learning Objectives:

Know about the relevance of previous skills and experience for future learning
Be able to seek guidance and advice to identify learning options
Know about the purpose and value of discussing own learning programme
Be able to review progress towards own learning goal

Developing Meeting Skills

Verified

Key Learning Objectives:

Know that there are different purposes to meetings
Know about meeting conventions and processes
Be able to participate in a meeting

Digital Lifestyle

Verified

Key Learning Objectives:

Know about digital technology
Know about digital audio
Know about digital video
Know about digital photography
Know about the career opportunities for those with digital technology experience

Discrimination at Work

Verified

Key Learning Objectives:

Know about discrimination
Know about unacceptable language and behaviour
Know about support agencies in own area
Know how to combat discrimination

Displaying Merchandise

Verified

Key Learning Objectives:

Know about stocking displays
Know about common types of in-store fixtures
Be able to display goods

Email Skills

Verified

Key Learning Objectives:

Be able to use email software tools to send and compose messages
Be able to manage incoming email
Be able to respond to common problems when using email

Employment Contract and Payslip Basics

Verified

Key Learning Objectives:

Know the importance of an employment contract
Know where to find key information on a payslip
Know about the national minimum wage

Employment Skills

Verified

Key Learning Objectives:

Know about the need for health and safety procedures at work
Be able to participate in a work environment
Be able to work as part of a team
Know about the skills needed for work/employment

Engage in Discussion

Verified

Key Learning Objectives:

Be able to write to communicate information

Environmental Awareness in the Workplace

Verified

Key Learning Objectives:

Know how the actions of humans affect the environment
Know about environmental issues which affect the workplace
Know about ways in which they can help to improve the environment in the workplace

Equality and Diversity at Work

Verified

Key Learning Objectives:

Know what is meant by equality and diversity at work
Know about equal opportunities at work
Know the need for positive approaches that support equality and diversity

Event Planning

Verified

Key Learning Objectives:

Know the requirements for planning an event
Be able to plan a hospitality event

Exploring Occupational Areas

Verified

Key Learning Objectives:

Know about different occupational areas
Know about different jobs in an occupational area
Know about own skills

Exploring Working in Catering

Verified

Key Learning Objectives:

Know about own experience of working in catering

Exploring Working in Hospitality

Verified

Key Learning Objectives:

Know about own experience of working in hospitality

Follow Health and Safety Procedures in the Workplace

Verified

Key Learning Objectives:

Know about health and safety procedures in the workplace
Be able to follow health and safety procedures in the workplace

Following a Recipe

Verified

Key Learning Objectives:

Be able to prepare to follow a recipe to make a dish
Be able to follow a recipe to make a dish

Following Instructions in the Workplace

Verified

Key Learning Objectives:

Know about the importance of instructions
Be able to follow instructions
Know the potential impact of not following instructions in a work environment

Food and Drink Preparation

Verified

Key Learning Objectives:

Be able to prepare a hot or cold drink
Be able to prepare a snack
Know how to store food and drink
Know how to be safe in the kitchen

Food Commodities

Verified

Key Learning Objectives:

Know the main food commodities
Know where the main food commodities can be obtained
Know how the main food commodities should be stored

Food Hygiene and Storage

Verified

Key Learning Objectives:

Know basic hygiene rules
Know how to store different types of food
Know when food should be discarded

Food Hygiene Skills

Verified

Key Learning Objectives:

Know about food poisoning
Be able to take part in safe and hygienic working practices

Food Service

Verified

Key Learning Objectives:

Know different types of food service
Be able to work in a food service area according to instructions

Food, Drink and Cooking

Verified

Key Learning Objectives:

Know about kitchen equipment
Know about hot and cold drinks
Know which fresh foods do not need to be cooked
Know about simple snacks

Getting the Most Out of Training

Verified

Key Learning Objectives:

Know how to listen effectively in a training environment
Be able to contribute actively to training
Know how to keep information in a usable format

Graphics Software Skills

Verified

Key Learning Objectives:

Be able to use graphics software

Guest Services in the Hospitality Industry

Verified

Key Learning Objectives:

Be able to work as part of the guest services team
Be able to communicate with customers

Handling Payment for Goods and Services

Verified

Key Learning Objectives:

Know about financial terms in relation to handling money
Know about different methods of payment
Be able to record prices of goods and services and obtain total costs
Be able to handle cash given in exchange for goods or services
Be able to handle non-cash payments given in exchange for goods or services

Health and Safety in the Workplace

Verified

Key Learning Objectives:

Know about the importance of health, safety and welfare in the workplace
Know potential hazards and risks in the workplace
Know common basic safety signs found in the workplace
Know about safe practices and protective equipment

Induction to a Training Course

Verified

Key Learning Objectives:

Know about the requirements of taking part in a training course
Know about assessment procedures
Know about the different agencies who work with the training provider
Know about the importance of maintaining a safe working environment
Understand the importance of commitment and regular attendance

Introduction to Catering and Hospitality Industries

Verified

Key Learning Objectives:

Know about the purpose of catering and hospitality industries
Know about job roles in catering and hospitality industries

Introduction to Guiding Visitors

Verified

Key Learning Objectives:

Know how to present them self appropriately to greet visitors
Know about health and safety for the establishment
Be able to greet visitors

Introduction to the Use of Tools and Equipment for a Work Task

Verified

Key Learning Objectives:

Know how to use tools and equipment for a work task
Know how to care for work tools and equipment
Be able to use tools and equipment for a work task

IT User Fundamentals

Verified

Key Learning Objectives:

Be able to interact with and use IT system to meet needs
Be able to organise, store and retrieve information appropriately
Be able to follow safety and security practices
Be able to maintain system and respond to common IT system problems

Job Applications

Verified

Key Learning Objectives:

Be able to complete a job application form
Be able to write a letter of application for a job

Job Seeking Skills

Verified

Key Learning Objectives:

Know where to look for work
Know how to identify relevant information
Know how to match own skills, qualities and experience with advertised jobs

Kitchen Equipment

Verified

Key Learning Objectives:

Know about different types of kitchen equipment
Be able to select and use kitchen equipment

Listen and Respond

Verified

Key Learning Objectives:

Be able to listen and respond in verbal exchanges

Maintain, Handle and Clean Knives

Verified

Key Learning Objectives:

Know how to maintain, handle and clean knives
Be able to maintain, handle and clean knives

Making Calculations

Verified

Key Learning Objectives:

Be able to add and subtract whole numbers
Be able to multiply and divide whole numbers
Be able to solve problems with and without a calculator

Managing Study

Verified

Key Learning Objectives:

Know about the demands of a course of study
Know how to organise study time effectively
Know how to prioritise and set realistic targets for study
Be able to find and use information relevant to the course of study
Know about the effectiveness of own learning and study skills

Meeting Special Dietary Needs

Verified

Key Learning Objectives:

Know the special dietary needs of different groups
Know how to meet the needs of people with special dietary needs

Menu Planning

Verified

Key Learning Objectives:

Know how to plan menus
Be able to plan a menu
Know how to calculate the cost of main course

Money, Time and Temperature

Verified

Key Learning Objectives:

Be able to work with money
Be able to work with time
Be able to work with temperature

Participate in an Occupational Taster

Verified

Key Learning Objectives:

Know about an occupation
Be able to take part in work tasks in the identified occupational area
Know about own experience of taking part in an occupational taster

Personal Digital Photograph Processing

Verified

Key Learning Objectives:

Be able to use a software package to process digital photographs

Personal Presentation at Work

Verified

Key Learning Objectives:

Know about ‘acceptable appearance’ in the workplace
Know about the possible impact of unacceptable appearance
Know about own personal presentation at work

Planning and Preparing Food for an Event

Verified

Key Learning Objectives:

Be able to plan food for an event
Be able to prepare food for an event safely

Planning for Progression

Verified

Key Learning Objectives:

Know how to identify career and training needs
Know the value of target setting to achieve goals
Be able to develop a personal career action plan

Portering and Concierge Duties

Verified

Key Learning Objectives:

Know about portering and concierge duties
Know the importance of high standards of personal presentation when dealing with customers as a porter or concierge
Know the importance of following organisational policies and procedures as a porter or concierge

Preparation for a Recruitment Interview

Verified

Key Learning Objectives:

Know about the importance of being prepared for a recruitment interview
Be able to demonstrate recruitment interviewee skills

Preparation for Work Experience

Verified

Key Learning Objectives:

Know about the structure and purpose of the organisation
Know the employers’ expectations

Prepare and Clear Areas for Counter and Takeaway Service

Verified

Key Learning Objectives:

Know how to prepare areas for counter and takeaway service
Know how to clear areas for counter and takeaway service
Be able to prepare areas for counter and takeaway service
Be able to clear areas for counter and takeaway service

Prepare and Cook Fish

Verified

Key Learning Objectives:

Know how to prepare and cook fish
Be able to prepare and cook fish

Prepare and Cook Fish, Meat and Poultry

Verified

Key Learning Objectives:

Know about types of fish, meat and poultry
Be able to prepare fish, meat and poultry
Be able to cook fish, meat and poultry

Prepare and Cook food by Baking, Roasting and Grilling

Verified

Key Learning Objectives:

Be able to prepare and cook food by baking
Be able to prepare and cook food by roasting
Be able to prepare and cook food by grilling

Prepare and Cook Food by Boiling, Poaching and Steaming

Verified

Key Learning Objectives:

Be able to prepare and cook food by boiling
Be able to prepare and cook food by poaching
Be able to prepare and cook food by steaming

Prepare and Cook Food by Deep Frying and Shallow Frying

Verified

Key Learning Objectives:

Be able to prepare and cook food by deep frying
Be able to prepare and cook food by shallow frying

Prepare and Cook Food by Stewing and Braising

Verified

Key Learning Objectives:

Be able to prepare and cook food by stewing
Be able to prepare and cook food by braising

Prepare and Cook Fruit and Vegetables

Verified

Key Learning Objectives:

Know about common fruit and vegetables
Be able to prepare fruit and vegetables for cooking safelyBe able cook fruit and vegetables

Prepare and Cook Meat and Poultry

Verified

Key Learning Objectives:

Know how to prepare and cook meat/ poultry
Be able to prepare and cook meat/poultry

Prepare and Finish Simple Salad and Fruit Dishes

Verified

Key Learning Objectives:

Know how to prepare simple salad and fruit dishes
Know how to finish simple salad and fruit dishes
Be able to prepare simple salad and fruit dishes
Be able to finish simple salad and fruit dishes

Prepare Hot and Cold Sandwiches

Verified

Key Learning Objectives:

Know how to prepare hot and cold sandwiches
Be able to prepare hot and cold sandwiches

Preparing and Clearing a Dining Area

Verified

Key Learning Objectives:

Be able to prepare a dining area for service
Be able to clear a dining area at the end of service

100

Preparing and Serving Drinks

Verified

Key Learning Objectives:

Be able to prepare and serve different drinks
Be able to work in a drinks service area

101

Preparing Drinks and Snacks

Verified

Key Learning Objectives:

Be able to take part in in preparing drinks safely
Be able to take part in in preparing snacks safely

102

Presentation Skills

Verified

Key Learning Objectives:

Know about presentations and presentation styles
Know about the elements and skills involved in the preparation and delivery of a presentation
Be able to deliver a presentation
Be able to review own performance in preparing and delivering a presentation

103

Presentation Software Skills

Verified

Key Learning Objectives:

Be able to use information to create presentation slides
Be able to use presentation software tools
Be able to prepare slides for presentation

104

Problem Solving in the Workplace

Verified

Key Learning Objectives:

Know about problems in the workplace
Know about ways to solve problems in the workplace
Know about ways of working collaboratively to solve a problem
Know about the effectiveness of the solution to the problem

105

Produce Basic Egg Dishes

Verified

Key Learning Objectives:

Know how to produce basic egg dishes
Be able to produce basic egg dishes

106

Provide a Counter and Takeaway Service

Verified

Key Learning Objectives:

Know how to serve customers at the counter
Know how to maintain counter and service areas
Be able to serve customers at the counter
Be able to maintain counter and service areas

107

Read for Information

Verified

Key Learning Objectives:

Be able to read and obtain information from everyday sources
Be able to use a dictionary to obtain information

108

Read for Purpose and Meaning

Verified

Key Learning Objectives:

Be able to read and understand texts
Be able to use simple reading strategies to support understanding

109

Regeneration of Pre-Prepared Food

Verified

Key Learning Objectives:

Know about pre-prepared foods that can be regenerated
Be able to regenerate pre-prepared food

110

Relationships and Behaviour in the Workplace

Verified

Key Learning Objectives:

Know about different roles in a workplace
Know about equal opportunities in the workplace

111

Reviewing Your Situation at Work

Verified

Key Learning Objectives:

Know that adapting to changes at work is helped by reviewing and reflecting upon current situation
Know the importance of considering personal skills, qualities and experience at times of change
Know who to go to for help and advice

112

Rights and Responsibilities at Work

Verified

Key Learning Objectives:

Know employees have rights
Know employers have rights
Know employees have responsibilities
Know employers have responsibilities
Know what to do if an employee is unsure of their rights

113

Selecting Information Using the Internet

Verified

Key Learning Objectives:

Know how to identify valid sources of information on the Internet
Be able to search for information on the Internet

114

Serving Food and Drink

Verified

Key Learning Objectives:

Be able to serve food and drink to customers
Be able to work as part of a food and drink service team

115

Skills for Travelling To and From Work

Verified

Key Learning Objectives:

Know about options for travelling to and from work
Be able to plan and carry out a journey to arrive at a destination safely and on time

116

Speak to Communicate

Verified

Key Learning Objectives:

Be able to speak to communicate information, feelings and opinions

117

Speaking and Listening at Work

Verified

Key Learning Objectives:

Know about the need for different communication skills at work
Be able to use active listening techniques
Be able to respond to questions in different situations
Know about the role of body language in communicating with others at work

118

Spreadsheet Software Skills

Verified

Key Learning Objectives:

Be able to enter and edit information in a spreadsheet
Be able to use formulae and tools
Be able to use tools and techniques to present spreadsheet information

119

Stress Management

Verified

Key Learning Objectives:

Know about stress
Know how stress affects health
Know about potential causes of stress in everyday life
Know how to combat stress

120

Supporting Workers Whose First Language is not English

Verified

Key Learning Objectives:

Know the challenges facing workers whose first language is not English
Know the implications for the workplace if English is not workers’ first language
Be able to use strategies to support workers whose first language is not English

121

Take Part in a Work Activity

Verified

Key Learning Objectives:

Be able to participate in a work activity

122

Team Building Skills

Verified

Key Learning Objectives:

Know about the characteristics of a team leader
Know about different leadership skills/styles
Know about team roles and personalities

123

Team Motivation

Verified

Key Learning Objectives:

Know about motivating factors
Know how to acknowledge the needs of others
Know the impact of lack of motivation in individuals

124

Teamwork Skills

Verified

Key Learning Objectives:

Know about the task
Be able to work with others towards achieving given objectives
Know about own performance when working in a team

125

The Internet and World Wide Web

Verified

Key Learning Objectives:

Know the basics of the Internet
Know the basics of the World Wide Web
Be able to use e-mail
Know other methods of communicating on the Internet

126

Time Management

Verified

Key Learning Objectives:

Know how time is spent
Know about time management skills
Know how to use time management as a way of reducing stress

127

Transferable Skills and Training Needs

Verified

Key Learning Objectives:

Know how to identify existing abilities, achievements, skills and experience
Know that recognising personal attributes and skills contributes to effective planning for change
Know how to identify areas for development and own training needs

128

Understanding Banks and Credit Cards

Verified

Key Learning Objectives:

Know about the range of services offered by banks
Know the difference between credit cards and debit cards
Know how to research a best deal

129

Understanding Pensions

Verified

Key Learning Objectives:

Know about the principles and purpose of pension schemes
Know about main pension options in the UK
Know the language used to describe pensions

130

Understanding Progression Opportunities

Verified

Key Learning Objectives:

Know about possible progression and career pathways
Know about sources of information for progression opportunities
Know the qualifications which offer opportunities for progression in a career pathway

131

Undertaking an Enterprise Project

Verified

Key Learning Objectives:

Be able to select a product to sell to a particular target market
Know about a suitable venue to sell the product
Be able to advertise the sale
Be able to set up a point of sale and sell products
Know about the costs involved in the enterprise project
Know about own involvement with enterprise project

132

Undertaking Work Experience

Verified

Key Learning Objectives:

Know about the organisation where work experience will take place
Know about own role within organisation during a work experience placement
Be able to maintain acceptable conventions in the workplace during a work experience placement
Be able to comply with safe working practices in the work environment during a work experience placement
Be able to carry out tasks as requested during a work experience placement

133

Using and Communicating Data

Verified

Key Learning Objectives:

Be able to extract information
Be able to collect and record information
Be able to organise and present information so it makes sense to others

134

Using ICT in the Workplace

Verified

Key Learning Objectives:

Know the importance of making effective use of ICT in the workplace
Know the ICT requirements of workplace tasks
Be able to make safe use of an ICT system to undertake workplace tasks

135

Using ICT to Support Writing

Verified

Key Learning Objectives:

Know the role that ICT can play in supporting writing in the workplace
Be able to use ICT to support writing

136

Using Numeracy Skills in the Workplace

Verified

Key Learning Objectives:

Know when to use numeracy skills in the workplace
Know appropriate numeracy skills in a work context
Be able to apply appropriate numeracy skills in a work context
Be able to use the results in situations where they have applied numeracy skills in a work context

137

Using Size, Shape and Measures

Verified

Key Learning Objectives:

Be able to read
measure, estimate and compare length
measure, estimate and compare weight
measure, estimate and compare capacity
Be able to recognise shape, positional vocabulary and space

138

Using Whole Numbers, Decimals, Fractions and Percentages

Verified

Key Learning Objectives:

Be able to work with whole numbers
Be able to work with fractions
Be able to work with percentages
Be able to work with decimals

139

Video Software Skills

Verified

Key Learning Objectives:

Be able to use video hardware and software to capture sequences
Be able to use video software tools to edit sequences
Be able to play and present video sequences

140

Volunteering

Verified

Key Learning Objectives:

Know what voluntary organisations are
Know how to identify current voluntary positions available
Know about the steps and/or processes necessary to become a volunteer
Know how to apply for a voluntary position

141

Word Processing Software Skills

Verified

Key Learning Objectives:

Be able to enter and edit text within word processing documents
Be able to structure information within word processing documents
Be able to use word processing software tools to format and present documents

142

Working in Catering

Verified

Key Learning Objectives:

Be able to prepare to take part in a practical activity working in catering
Be able to take part in a practical activity working in catering

143

Working in Hospitality

Verified

Key Learning Objectives:

Be able to prepare to take part in a practical activity working in hospitality
Be able to take part in a practical activity working in hospitality

144

Working to Standards

Verified

Key Learning Objectives:

Know about the standards required in the work they are doing
Know the possible impact on not performing to the required standard
Know about own performance against the required standard

145

Write Accurately

Verified

Key Learning Objectives:

Be able to write using correct basic grammar
Be able to write using correct basic spelling and punctuation
Be able to proofread own writing

146

Write to Communicate

Verified

Key Learning Objectives:

Be able to write to communicate

147

Writing Needs at Work

Verified

Key Learning Objectives:

Know the writing demands of the workplace
Know the writing demands within current job role

148

Writing Notes and Emails

Verified

Key Learning Objectives:

Know the style and format of notes and emails
Know when to use notes and emails
Be able to produce notes and emails that clearly convey the message

Regulatory & Verification Details

Qualification Number (QN): 603/1636/6
Regulated Status: Available to learners
Awarding Body: AIM
Qualification Type: Vocationally-Related Qualification
Operational Start: Jul 2017