AIM
Level 1
QN: 610/0337/2
Curriculum Active
AIM Qualifications Level 1 Award in Customer Service
Official qualification regulated by Ofqual, awarded by AIM . Classified as a Other Vocational Qualification. Total guided learning hours: 42 hours.
Qualification Level
Level 1
Awarding Body
AIM
Syllabus Units
2 Units
Guided Hours
42 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
AIM Qualifications Level 1 Award in Customer Service
Customer Service Skills
Verified
Key Learning Objectives:
- Understand the benefits of good customer service., Understand possible consequences of poor customer service., Know ways to make a good first impression., Be able to interact positively with customers., Understand the importance of respecting the needs of customers., Understand own role in dealing with complaints from customers.
2
AIM Qualifications Level 1 Award in Customer Service
Welcome, Receive and Care for Visitors to Sites
Verified
Key Learning Objectives:
- 1. Be able to welcome and receive visitors.2. Be able to care for visitors.3. Know how to welcome and receive visitors. 4. Know how to care for visitors 5. Know the relevant health, safety, and welfare procedures.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0337/2
- Regulated Status
- Available to learners
- Awarding Body
- AIM
- Qualification Type
- Other Vocational Qualification
- Operational Start
- Jan 2022