AIM

Level 1

QN: 603/1642/1

Curriculum Active

AIM Qualifications Level 1 Diploma in Skills for Working in Catering and Hospitality Industries

Official qualification regulated by Ofqual, awarded by AIM . Classified as a Vocationally-Related Qualification. Total guided learning hours: 4157 hours.

Qualification Level

Level 1

Awarding Body

AIM

Syllabus Units

179 Units

Guided Hours

4157 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

Appraisals and Setting Targets

Verified

Key Learning Objectives:

Know about appraisals
Know about effective communication skills
Know how to respond to criticism and praise
Know about setting targets

Artwork and Imaging Software Skills

Verified

Key Learning Objectives:

Be able to create images
Be able to use software to produce simple art
work and images

Assertiveness and Decision Making Skills

Verified

Key Learning Objectives:

Be able to speak up for them self in a structured situation
Know about the rights and responsibilities of self and others in given situations
Be able to use negotiation skills to achieve a desired outcome
Know about the implications and benefits of self-assertiveness and self-control

Audio Software Skills

Verified

Key Learning Objectives:

Be able to use audio hardware and software to capture sequences
Be able to use audio software tools to combine and edit sequences
Be able to play and present audio sequences

Baking Bread and Dough Products

Verified

Key Learning Objectives:

Be able to prepare to bake bread and dough ingredients
Know about tools and equipment for baking bread and dough products
Know how to finish simple bread and dough products
Be able to finish bread and dough products
Be able to store bread and dough products

Baking Bread, Pastry, Cakes and Biscuits

Verified

Key Learning Objectives:

Be able to make bread with and without yeast
Be able to use a range of techniques for making different pastries
Be able to make a range of different pastries
Be able to make a selection of fancy biscuits
Be able to make cakes
Be able to follow principles of health and safety throughout their work
Be able to evaluate own work

Basic Cooking Skills

Verified

Key Learning Objectives:

Be able to cook basic food items and dishes

Basic Food Preparation and Cooking

Verified

Key Learning Objectives:

Be able to prepare food for cold presentation or cooking

Bookings, Orders and Payments in the Hospitality Industry

Verified

Key Learning Objectives:

Know about booking systems in hospitality
Know how to take a food order
Know the information that should appear on a customer bill
Know about different types of payment

Building a Personal Career Portfolio

Verified

Key Learning Objectives:

Know about own skills, abilities, experience, knowledge and personal qualities
Be able to build a portfolio of personal/educational information
Be able to produce a Curriculum Vitae (CV)
Know about own personal goals

Building and Managing Workplace Relationships

Verified

Key Learning Objectives:

Know about acceptable boundaries to behaviour in the workplace
Know how to recognise and respond to different behaviours
Know how to give and respond to constructive criticism
Know how conflict can be dealt with constructively in the workplace

Building Confidence and Self Esteem

Verified

Key Learning Objectives:

Know about the impact of confidence
Know what is meant by self-esteem
Know about ways of building confidence and self-esteem

Bullying and Harassment in the Workplace

Verified

Key Learning Objectives:

Know what is meant by bullying and harassment in the workplace
Know how to use appropriate strategies to help deal with the situations of bullying and harassment
Know policies and procedures that are in place to deal with bullying and harassment

Career Planning

Verified

Key Learning Objectives:

Know own strengths, qualities, skills and abilities
Know where to find sources of information, advice and guidance for career planning
Know how own abilities relate to progression opportunities
Be able to plan for transition to the next stage of education, training or work

Carry Out Periodic Room Servicing and Deep Cleaning

Verified

Key Learning Objectives:

Know how to carry out periodic room servicing
Know how to carry out periodic deep cleaning
Be able to carry out periodic room servicing
Be able to carry out periodic deep cleaning

Catering: Knife Skills

Verified

Key Learning Objectives:

Be able to prepare to use knives in a catering role
Be able to use a knife safely in a catering role
Be able to clean a knife, equipment and work surface

Clean Windows from the Inside

Verified

Key Learning Objectives:

Know how to prepare to clean windows from inside
Know how to clean the inside surface of windows
Be able to prepare to clean windows from inside
Be able to clean the inside surface of windows

Cleaning and Servicing a Range of Housekeeping Areas

Verified

Key Learning Objectives:

Know how to clean and service toilet and bathroom areas
Know how to clean and service furnished areas
Know how to dispose of waste
Be able to clean and service toilet and bathroom areas
Be able to clean and service furnished areas
Be able to dispose of waste

Cleaning and Storing Cutlery and Crockery

Verified

Key Learning Objectives:

Be able to prepare cutlery and crockery for service
Be able to clean and store cutlery and crockery after service

Cold Food Preparation

Verified

Key Learning Objectives:

Be able to prepare cold food
Be able to present cold food

Collect Linen and Make Beds

Verified

Key Learning Objectives:

Know how to collect clean linen and bed coverings
Know how to strip and make beds
Be able to collect clean linen and bed coverings
Be able to strip and make beds

Communication in the Workplace

Verified

Key Learning Objectives:

Know about the lines of communication within own organisation
Know the need to communicate effectively with others in the workplace
Know how to communicate with others about tasks in the workplace
Know how conflict is dealt with in own organisation

Communication Skills for Group and Teamwork

Verified

Key Learning Objectives:

Know about the roles associated with working within a group
Be able to communicate with others in a group situation
Know how to co-operate with others when working in a group situation

Conflict Resolution in the Workplace

Verified

Key Learning Objectives:

Know about factors that contribute to conflict in the workplace
Know about the different responses to conflict
Know how communication styles can affect a conflict situation
Know what conflict resolution entails

Cook and Finish Basic Fish Dishes

Verified

Key Learning Objectives:

Know how to cook basic fish dishes
Know how to finish basic fish dishes
Be able to cook basic fish dishes
Be able to finish basic fish dishes

Cook and Finish Basic Meat Dishes

Verified

Key Learning Objectives:

Know how to cook basic meat dishes
Know how to finish basic meat dishes
Be able to cook basic meat dishes
Be able to finish basic meat dishes

Cook and Finish Basic Vegetable Dishes

Verified

Key Learning Objectives:

Know how to cook basic vegetable dishes
Know how to finish basic vegetable dishes
Be able to cook basic vegetable dishes
Be able to finish basic vegetable dishes

Cooking Skills

Verified

Key Learning Objectives:

Be able to plan meals according to specific requirements
Be able to prepare dishes using a variety of ingredients
Understand the importance of health and safety requirements in the kitchen

Cooking with Dairy Products and Eggs

Verified

Key Learning Objectives:

Know the nutritive value of dairy products and eggs
Be able to use dairy foods and eggs in cookery
Be able to evaluate own work
Understand principles of health and safety

Cooking with Meat, Fish and Vegetables

Verified

Key Learning Objectives:

Be able to prepare and cook a range of meats
Be able to prepare and cook a range of fish
Be able to prepare and cook a range of vegetables
Understand cooking methods for meat, fish and vegetable cookery
Be able to prepare a balanced meal using a healthy recipe
Be able to evaluate own work

Cooking with Rice, Grains and Pulses

Verified

Key Learning Objectives:

Know about rice, grains and pulses
Be able to prepare food using rice, grains and pulses
Be able to evaluate own work

Coping Strategies at Work

Verified

Key Learning Objectives:

Know about problems at work
Be able to contribute to creating a coping strategy
Be able to review the effectiveness of a coping strategy

Creating a Tailored Curriculum Vitae (CV)

Verified

Key Learning Objectives:

Know about the format of a Curriculum Vitae (CV)
Be able to construct a Curriculum Vitae (CV)
Be able to tailor a personal Curriculum Vitae (CV) for a targeted sector
Be able to complete a covering letter of application

Creating an Online Profile for Career Planning

Verified

Key Learning Objectives:

Know about social media sites for job search
Be able to build an online presence on relevant sites
Be able to use own online presence to make connections

Creating and Publishing Websites

Verified

Key Learning Objectives:

Be able to plan and create web pages
Be able to use website software tools to structure and format web pages
Be able to publish web pages

Customer Service in the Hospitality Industry

Verified

Key Learning Objectives:

Know the benefits of good customer service in the hospitality industry
Be able to communicate with customers in the hospitality environment
Know the importance of good personal presentation in the hospitality industry

Customer Service Skills

Verified

Key Learning Objectives:

Know the benefits to an organisation of good customer service
Know about the possible consequences of poor customer service
Know about the value of giving customers a positive first impression of an organisation
Know about verbal and non-verbal interaction with customers
Know how to respect customer needs
Know how to deal with customer complaints

Data Management Software Skills

Verified

Key Learning Objectives:

Be able to enter, edit and maintain data records in a data management system
Be able to retrieve and display data records to meet requirements

Database Software Skills

Verified

Key Learning Objectives:

Be able to enter, edit and organise structured information in a database
Be able to use database software tools to extract information and produce reports

Dealing with Change at Work

Verified

Key Learning Objectives:

Know key aspects of employment law from an employee perspective
Know the need to manage new financial circumstances
Know where and how to access help and advice

Dealing with Debt

Verified

Key Learning Objectives:

Know the benefits of planning manageable debt
Know about basic strategies for planning for debt
Know where to get help and advice about dealing with debt crisis

Dealing with Difficult Situations at Work

Verified

Key Learning Objectives:

Know about difficult situations and strategies to re
Be able to use appropriate communication skills to deal with difficult situations

Design Software Skills

Verified

Key Learning Objectives:

Be able to obtain, insert and combine information for designs
Be able to use design software tools to create, manipulate and edit designs

Desktop Publishing Software Skills

Verified

Key Learning Objectives:

Be able to select and use appropriate designs and page layouts for publicationsBe able Input and combine text and other information within publications
Be able to use desktop publishing software techniques to edit and format publications

Developing a Personal Learning Programme

Verified

Key Learning Objectives:

Know about the relevance of previous skills and experience for future learning
Be able to use guidance and advice for own learning needs
Know about the purpose and value of negotiating own learning programme
Be able to review learning programme in the context of own needs and development

Developing Meeting Skills

Verified

Key Learning Objectives:

Know that there are different purposes to meetings
Know about meeting conventions and processes
Be able to participate in a meeting

Discrimination at Work

Verified

Key Learning Objectives:

Know about discrimination
Know how to challenge discrimination
Know about support agencies in own area
Know how to combat discrimination

Displaying Merchandise

Verified

Key Learning Objectives:

Know about stocking displays
Know about common types of in-store fixtures
Be able to display goods

Email Skills

Verified

Key Learning Objectives:

Be able to use email software tools and techniques to compose and send messages
Be able to manage incoming email

Employment Rights, Contracts and Pay

Verified

Key Learning Objectives:

Know about employment legislation
Know about statutory and contractual employment rights able to seek guidance and advice to identify learning options
Know about a contract of employment
Know about the implications of breach of contract
Know about the key information on a payslip

Employment Skills

Verified

Key Learning Objectives:

Know about employment responsibilities and rights
Know the skills and requirements of running a business
Know enterprise within business
Know about customer service

Engage in Discussion

Verified

Key Learning Objectives:

Be able to engage in discussion
Be able to listen and respond to others in a discussion

Equality and Diversity at Work

Verified

Key Learning Objectives:

Understand what is meant by equality and diversity at work
Know about equal opportunities at work
Know the need for positive approaches that support equality and diversity

Event Planning

Verified

Key Learning Objectives:

Know the requirements for planning an event
Be able to plan a hospitality event

Follow Health and Safety Procedures in the Workplace

Verified

Key Learning Objectives:

Know about health and safety procedures in the workplace
Be able to follow health and safety procedures in the workplace

Food Commodities

Verified

Key Learning Objectives:

Know the main food commodities
Know where the main food commodities can be obtained
Know how the main food commodities should be stored

Food Hygiene and Storage

Verified

Key Learning Objectives:

Know basic hygiene rules
Know how to store different types of food
Know when food should be discarded

Food Hygiene Skills

Verified

Key Learning Objectives:

Know about personal hygiene when dealing with food in a retail environment
Know about food safety hazards in a retail environment
Be able to work in a safe and hygienic way, appropriate for a retail environment where food is handled

Food Service

Verified

Key Learning Objectives:

Know different types of food service
Be able to work in a food service area according to instructions

Food, Drink and Cooking

Verified

Key Learning Objectives:

Know different kitchen utensils and equipment
Know the importance of preparing balanced nutritious meals
Be able to prepare hot and cold drinks
Know about food that does not need to be cooked
Be able to prepare simple hot and cold snacks

Getting the Most Out of Training

Verified

Key Learning Objectives:

Know how to listen effectively in a training environment
Be able to contribute actively to training
Know how to keep information in a usable format

Guest Services in the Hospitality Industry

Verified

Key Learning Objectives:

Be able to work as part of the guest services team
Be able to communicate with customers

Handling Payment for Goods and Services

Verified

Key Learning Objectives:

Know about financial terms in relation to handling money
Know about different methods of payment
Be able to record prices of goods and services and obtain total costs
Be able to handle cash given in exchange for goods or services
Be able to handle non-cash payments given in exchange for goods or services

Health and Safety in the Workplace

Verified

Key Learning Objectives:

Know about the importance of health, safety and welfare in the workplace
Know potential hazards and risks in the workplace
Know common basic safety signs found in the workplace
Know about safe practices and protective equipment

Hotel Reservations

Verified

Key Learning Objectives:

Know about reservation systems currently in operation in the hospitality industry
Know about pricing methods that can be applied to accommodation
Know about the monitoring systems used in reservations
Know the main implications of contract law as applied to hotel reservation transactions

Housekeeping in Hospitality

Verified

Key Learning Objectives:

Know about the range of establishments providing accommodation
Understand the importance of cleaning
Know that different cleaning requires a range of specialist equipment and methods
Know about the use of different floor coverings
Know about the reasons for the selection and control of linen

Imaging Software Skills

Verified

Key Learning Objectives:

Be able to obtain and manipulate images
Be able to use imaging software tools to create, manipulate and edit images

Induction to a Training Course

Verified

Key Learning Objectives:

Know about the requirements of taking part in a training course
Know about assessment procedures
Know about the different agencies who work with the training provider
Know about the importance of maintaining a safe working environment
Understand the importance of commitment and regular attendance

Internet Safety for IT Users

Verified

Key Learning Objectives:

Understand the risks that can exist when using the Internet
Be able to safeguard self and others when working online
Be able to take precautions to maintain data security
Be able to follow legal constraints, guidelines and procedures which apply when working online

Introduction to Catering and Hospitality Industries

Verified

Key Learning Objectives:

Know about the purpose of catering and hospitality industries
Know about job roles in catering and hospitality industries

IT Communications

Verified

Key Learning Objectives:

Be able to use different sources of information to meet needs
Be able to access and assess fitness for purpose of information
Be able to select and use IT to communicate and exchange information

IT Maintenance for Users

Verified

Key Learning Objectives:

Know about the importance of routine maintenance on IT products
Be able to carry out regular routine maintenance of hardware and software

Job Applications

Verified

Key Learning Objectives:

Be able to complete a job application form
Be able to write a letter of application for a job

Job Seeking Skills

Verified

Key Learning Objectives:

Know what is involved in job searching
Know how personal skills and abilities match with different jobs
Know how to apply for a job
Know about interview skills and procedures

Kitchen Equipment

Verified

Key Learning Objectives:

Know about different types of kitchen equipment
Be able to select and use kitchen equipment

Kitchen Skills

Verified

Key Learning Objectives:

Be able to use a variety of measuring methods
Be able to follow health and safety requirements when working in a kitchen
Be able to store food correctly
Be able to apply the principles of personal hygiene
Be able to organise and maintain the work area for food preparation
Be able to clear away safely and efficiently
Be able to use and care for equipment correctly

Listen and Respond

Verified

Key Learning Objectives:

Be able to understand and respond to spoken language
Be able to listen and respond in exchanges

Maintain, Handle and Clean Knives

Verified

Key Learning Objectives:

Know how to maintain, handle and clean knives
Be able to maintain, handle and clean knives

Making Calculations

Verified

Key Learning Objectives:

Be able to add and subtract whole numbers and decimals
Be able to multiply and divide whole numbers and decimals
Be able to solve problems with and without a calculator

Managing Study

Verified

Key Learning Objectives:

Know about the demands of a course of study
Know how to organise study time effectively
Know how to prioritise and set realistic targets for study
Be able to find and use information relevant to the course of study
Know about the effectiveness of own learning and study skills

Meeting Special Dietary Needs

Verified

Key Learning Objectives:

Know the special dietary needs of different groups
Know how to meet the needs of people with special dietary needs

Menu Planning

Verified

Key Learning Objectives:

Know how to plan menus
Be able to plan a menu
Know how to calculate the cost of main course

Money, Time and Temperature

Verified

Key Learning Objectives:

Be able to work with money
Be able to work with time
Be able to work with temperature

Motivation

Verified

Key Learning Objectives:

Understand the meaning of motivation
Know about own levels of motivation

Multimedia Software Skills

Verified

Key Learning Objectives:

Be able to plan the content and organisation of multimedia products to meet identified needs
Be able to obtain and manipulate content to build multimedia outcomes
Be able to use multimedia software tools to edit and format multimedia content to meet requirements
Be able to present multimedia outcomes

Negotiation Skills

Verified

Key Learning Objectives:

Know the difference between negotiation and debate
Know about different tactics people use to stall or halt the decision making process
Know about constructive and destructive behaviour in times of conflict
Be able to use strategies for negotiation
Know about the differing roles in negotiation situations
Know about the application of the stages of successful negotiation

Numbers, Decimals, Fractions and Percentages

Verified

Key Learning Objectives:

Be able to work with numbers
Be able to work with fractions
Be able to work with decimals
Be able to work with percentages

Numerical Relationships, Algebra and Ratios

Verified

Key Learning Objectives:

Be able to recognise numerical relationships
Be able to solve problems involving algebra
Be able to work with ratios

Participating in Vocational Tasters

Verified

Key Learning Objectives:

Understand job roles in different vocational areas
Understand health and safety requirements relevant to the vocational contexts
Be able to use relevant skills, knowledge and personal qualities in different vocational contexts
Know about suitability for job role in chosen vocational contexts

Personal Presentation at Work

Verified

Key Learning Objectives:

Know conventions for personal presentation in the workplace
Know about the value of first impressions

Portering and Concierge Duties

Verified

Key Learning Objectives:

Know about portering and concierge duties
Know the importance of high standards of personal presentation in dealing with customers as a porter or concierge
Know the importance of following organisational policy and procedures as a porter or concierge

Pre-Press Skills in the Print Workshop

Verified

Key Learning Objectives:

Know the process required to complete the task
Be able to follow correct health and safety procedures in the print workshop

Preparation for a Recruitment Interview

Verified

Key Learning Objectives:

Know the purpose of an interview
Know how to promote self at an interview

Preparation for Work Experience

Verified

Key Learning Objectives:

Know the structure and purpose of the organisation
Know own position within the organisation
Know about the health and safety requirements of the work experience
Know employers’/trainers’ expectations

Prepare and Clear Areas for Counter and Takeaway Service

Verified

Key Learning Objectives:

Know how to prepare areas for counter and takeaway service
Know how to clear areas for counter and takeaway service
Be able to prepare areas for counter and takeaway service
Be able to clear areas for counter and takeaway service

Prepare and Cook Fish

Verified

Key Learning Objectives:

Know how to prepare and cook fish
Be able to prepare and cook fish

Prepare and Cook Fish, Meat and Poultry

Verified

Key Learning Objectives:

Know about types of fish, meat and poultry
Be able to prepare fish, meat and poultry
Be able to cook fish, meat and poultry

Prepare and Cook food by Baking, Roasting and Grilling

Verified

Key Learning Objectives:

Be able to prepare and cook food by baking
Be able to prepare and cook food by roasting
Be able to prepare and cook food by grilling

Prepare and Cook Food by Boiling, Poaching and Steaming

Verified

Key Learning Objectives:

Be able to prepare and cook food by boiling
Be able to prepare and cook food by poaching
Be able to prepare and cook food by steaming

100

Prepare and Cook Food by Deep Frying and Shallow Frying

Verified

Key Learning Objectives:

Be able to prepare and cook food by deep frying
Be able to prepare and cook food by shallow frying

101

Prepare and Cook Food by Stewing and Braising

Verified

Key Learning Objectives:

Be able to prepare and cook food by stewing
Be able to prepare and cook food by braising

102

Prepare and Cook Fruit and Vegetables

Verified

Key Learning Objectives:

Know about common fruit and vegetables
Be able to prepare fruit and vegetables for cooking safelyBe able cook fruit and vegetables

103

Prepare and Cook Meat and Poultry

Verified

Key Learning Objectives:

Know how to prepare and cook meat/ poultry
Be able to prepare and cook meat/poultry

104

Prepare and Finish Simple Salad and Fruit Dishes

Verified

Key Learning Objectives:

Know how to prepare simple salad and fruit dishes
Know how to finish simple salad and fruit dishes
Be able to prepare simple salad and fruit dishes
Be able to finish simple salad and fruit dishes

105

Prepare and Mix Spice and Herb Blends

Verified

Key Learning Objectives:

Know how to prepare and mix spice and herb blends
Be able to prepare and mix spice and herb blends

106

Prepare and Present Food for Cold Presentation

Verified

Key Learning Objectives:

Know how to prepare and present food for cold presentation
Be able to prepare and present food for cold presentation

107

Prepare Fish for Basic Dishes

Verified

Key Learning Objectives:

Know how to prepare fish for basic dishes
Be able to prepare fish for basic dishes

108

Prepare Hot and Cold Sandwiches

Verified

Key Learning Objectives:

Know how to prepare hot and cold sandwiches
Be able to prepare hot and cold sandwiches

109

Prepare Meat for Basic Dishes

Verified

Key Learning Objectives:

Know how to prepare meat for basic dishes
Be able to prepare meat for basic dishes

110

Prepare Vegetables for Basic Dishes

Verified

Key Learning Objectives:

Know how to prepare vegetables for basic dishes
Be able to prepare vegetables for basic dishes

111

Prepare, Cook and Finish Basic Cold and Hot Desserts

Verified

Key Learning Objectives:

Know how to prepare basic cold and hot desserts
Know how to cook basic cold and hot desserts
Know how to finish basic cold and hot desserts
Be able to prepare basic cold and hot desserts
Be able to cook basic cold and hot desserts
Be able to finish basic cold and hot desserts

112

Prepare, Cook and Finish Basic Egg Dishes

Verified

Key Learning Objectives:

Know how to prepare basic egg dishes
Know how to cook basic egg dishes
Know how to finish basic egg dishes
Be able to prepare basic egg dishes
Be able to cook basic egg dishes
Be able to finish basic egg dishes

113

Prepare, Cook and Finish Basic Pasta Dishes

Verified

Key Learning Objectives:

Know how to prepare basic pasta dishes
Know how to cook basic pasta dishes
Know how to finish basic pasta dishes
Be able to prepare basic pasta dishes
Be able to cook basic pasta dishes
Be able to finish basic pasta dishes

114

Preparing and Serving Drinks

Verified

Key Learning Objectives:

Be able to prepare and serve different drinks
Be able to work in a drinks service area

115

Presentation Skills

Verified

Key Learning Objectives:

Know about presentations and presentation styles
Know about the elements and skills involved in the preparation and delivery of a presentation
Be able to deliver a presentation
Be able to review own performance in preparing and delivering a presentation

116

Presentation Software Skills

Verified

Key Learning Objectives:

Be able to use information to create presentation slides
Be able to use presentation software tools
Be able to prepare slides for presentation

117

Principles of Customer Service in Hospitality

Verified

Key Learning Objectives:

Understand the importance to the organisation of providing excellent customer service in hospitality
Understand the role of an individual in delivering customer service in hospitality
Understand the importance of customers’ needs and expectations in hospitality

118

Problem Solving in the Workplace

Verified

Key Learning Objectives:

Know about problems in the workplace
Know about ways to solve problems in the workplace
Know about ways of working collaboratively to solve a problem
Know about the effectiveness of the solution to the problem

119

Produce Basic Egg Dishes

Verified

Key Learning Objectives:

Know how to produce basic egg dishes
Be able to produce basic egg dishes

120

Production Line Skills

Verified

Key Learning Objectives:

Be able to behave in the workplace or production area
Be able to use the communication skills required for production processes
Be able to use team working skills to help in the working environment
Be able to use simple production equipment and tools
Be able to recognise suitable product standards
Be able to follow principles of Health and Safety

121

Provide a Counter and Takeaway Service

Verified

Key Learning Objectives:

Know how to serve customers at the counter
Know how to maintain counter and service areas
Be able to serve customers at the counter
Be able to maintain counter and service areas

122

Providing a Linen Service

Verified

Key Learning Objectives:

Know how to receive and check linen
Know how to store and issue clean linen
Be able to receive and check linen
Be able to store and issue clean linen

123

Quality Assurance and Control in a Production Workshop

Verified

Key Learning Objectives:

Know about the processes involved in quality assurance and control in a production workshop setting
Be able to assist in quality assurance and control in a production workshop setting
Be able to follow correct health and safety procedures in the production workshop

124

Read for Information

Verified

Key Learning Objectives:

Be able to read and obtain information from different sources
Be able to use reference sources and spelling strategies

125

Read for Purpose and Meaning

Verified

Key Learning Objectives:

Be able to read and understand texts
Know how purpose of texts affects use of language and textual features
Be able to use reading strategies to support understanding

126

Reception, Billing and Cashier Procedures for Front Office Staff

Verified

Key Learning Objectives:

Understand the role and function of front office within an organisation
Know the different types of guest that come into an organisation and their requirements
Know how to deal with a guest on their arrival
Understand how to allocate rooms and how to deal with ‘overbooking’Know how to compile a guest’s account
Understand procedures for secure cash handling

127

Regeneration of Pre-Prepared Food

Verified

Key Learning Objectives:

Know about pre-prepared foods that can be regenerated
Be able to regenerate pre-prepared food

128

Research Skills

Verified

Key Learning Objectives:

Know about research methodsBe able carry out a practical research project
Be able to report back on project findings

129

Responsible Work Practice

Verified

Key Learning Objectives:

Be able to maintain punctuality in a working environment
Be able to maintain personal appearance requirements for work
Know about legal requirements on mis
use of substances

130

Reviewing Your Situation at Work

Verified

Key Learning Objectives:

Know that adapting to changes at work is helped by reviewing and reflecting upon current situation
Know the importance of considering personal skills, qualities and experience at times of change
Know who to go to for help and advice

131

Serving Food and Drink

Verified

Key Learning Objectives:

Be able to serve food and drink to customers
Be able to work as part of a food and drink service team

132

Speak to Communicate

Verified

Key Learning Objectives:

Be able to communicate with others
Be able to adapt speech according to context

133

Speaking and Listening at Work

Verified

Key Learning Objectives:

Know about the need to adjust communication to suit the situation and audience
Be able to use active listening techniques
Be able to respond to questions in different situations
Know about the role of body language in communicating with others at work

134

Spreadsheet Software Skills

Verified

Key Learning Objectives:

Be able to enter and edit information in a spreadsheet
Be able to use formulae and tools
Be able to use tools and techniques to present spreadsheet information

135

Stress and Stress Management Techniques

Verified

Key Learning Objectives:

Know about the symptoms of stress
Know about the possible causes of stress
Know about the benefits of using relaxation as a strategy
Know about coping strategies
Be able to practice a number of relaxation techniques

136

Supporting Workers Whose First Language is not English

Verified

Key Learning Objectives:

Know the challenges facing workers whose first language is not English
Know the implications for the workplace if English is not workers’ first language
Be able to use strategies to support workers whose first language is not English

137

Take Part in a Work Activity

Verified

Key Learning Objectives:

Be able to plan a work activity
Be able to participate in a work activity
Know about the effectiveness of a work activity

138

Team Building Skills

Verified

Key Learning Objectives:

Know about the characteristics of a team leader
Know about different leadership skills/styles
Know about team roles and personalities
Know the objectives for the team

139

Team Motivation

Verified

Key Learning Objectives:

Know about motivating factors
Know how to acknowledge the needs of others
Know the impact of lack of motivation in individuals

140

Teamwork Skills

Verified

Key Learning Objectives:

Be able to contribute to the setting of team and individual goals
Know about own role responsibility within the team
Be able to plan and undertake team activities
Know about own effectiveness of team activities

141

Time Management

Verified

Key Learning Objectives:

Know how time is spent
Know about time management skills
Know how to use time management as a way of reducing stress

142

Transferable Skills and Training Needs

Verified

Key Learning Objectives:

Know how to identify existing abilities, achievements, skills and experience
Know that recognising personal attributes and skills contributes to effective planning for change
Know how to identify areas for development and own training needs

143

Understand Employment Responsibilities and Rights in Catering and Hospitality Industries

Verified

Key Learning Objectives:

Know the statutory responsibilities and rights of employees and employers within own area of work
Know agreed ways of working that protect own relationship with employer
Know how own role fits within the wider context of the sector
Know about career pathways available within own and related sectors
Know how issues of public concern may affect the image and delivery of services in the sector

144

Understanding Banks and Credit Cards

Verified

Key Learning Objectives:

Know about the range of services offered by banks
Know the difference between credit cards and debit cards
Know what is meant by interest rates and APR
Know how to research a best deal
Know the language used to describe banking and credit card accounts

145

Understanding Pensions

Verified

Key Learning Objectives:

Know about the principles and purpose of pension schemes
Know about main pension options in the UK
Know about the state pension scheme
Know about additional pension schemes
Know the language used to describe pensions

146

Understanding Progression Opportunities

Verified

Key Learning Objectives:

Know about possible progression and career pathways
Know about sources of information for progression opportunities
Know the qualifications which offer opportunities for progression in a career pathway

147

Undertaking Work Experience

Verified

Key Learning Objectives:

Know about the structure and purpose of the organisation chosen for their work experience placement
Know about own role within organisation while on work experience placement
Be able to adhere to workplace standards for personal presentation and behaviour
Be able to comply with safe working practices in the work environment during a work experience placement
Be able to carry out tasks as requested during a work experience placement

148

Use of Different Chemicals and Equipment in Housekeeping

Verified

Key Learning Objectives:

Know how to work using different chemicals
Know how to work using manual equipment
Know how to work using electrical equipment
Be able to work using different chemicals
Be able to work using manual equipment
Be able to work using electrical equipment

149

Use of Materials for a Work Task

Verified

Key Learning Objectives:

Know how to select appropriate materials and/or products for a work task
Be able to evaluate the result of the activity

150

Use Tools and Equipment for a Work Task

Verified

Key Learning Objectives:

Know how to use tools and equipment for a work task
Know how to care for work tools and equipment
Be able to use tools and equipment for a work task

151

Using a Raspberry Pi

Verified

Key Learning Objectives:

Be able to set-up a Raspberry Pi
Be able to wirelessly connect a Raspberry Pi
Be able to use a Raspberry Pi

152

Using and Communicating Data

Verified

Key Learning Objectives:

Be able to extract and interpret information
Be able to collect and organise data
Be able to present results

153

Using Digital Photograph Processing Software

Verified

Key Learning Objectives:

Be able to use digital photograph software
Be able to use a software package to alter digital photographs
Be able to store photographs digitally

154

Using ICT in the Workplace

Verified

Key Learning Objectives:

Know the importance of making effective use of ICT in the workplace
Know the ICT requirements of workplace tasks
Be able to make safe use of an ICT system to undertake workplace tasks

155

Using ICT to Support Writing

Verified

Key Learning Objectives:

Know the role that ICT can play in supporting writing in the workplace
Be able to use ICT to support writing

156

Using Numeracy Skills in the Workplace

Verified

Key Learning Objectives:

Know when to use numeracy skills in the workplace
Know appropriate numeracy skills in a work context
Be able to apply appropriate numeracy skills in a work context
Be able to interpret and communicate results in situations where they have applied numerical skills in a work context

157

Using Probability

Verified

Key Learning Objectives:

Be able to recognise probability
Be able to calculate and express probability

158

Using Scratch Programming Language

Verified

Key Learning Objectives:

Know about the functions of the Scratch Programming Language
Be able to control a sprite
Be able to create a game or story using Scratch

159

Using Size, Shape and Space

Verified

Key Learning Objectives:

Be able to measure length and distance
Be able to measure weight
Be able to measure capacity
Be able to work with shape, positional vocabulary and space

160

Using the Internet

Verified

Key Learning Objectives:

Be able to connect to the Internet
Be able to use browser software to navigate web pages
Be able to use browser tools to search for information from the Internet
Be able to use browser software to communicate information online
Be able to follow and understand the need for safety and security practices when working online

161

Video Software Skills

Verified

Key Learning Objectives:

Be able to use video hardware and software to capture sequences
Be able to use video software tools to combine and edit sequence
Be able to play and present videos

162

Volunteering

Verified

Key Learning Objectives:

Know about a range of volunteering opportunities
Know about the benefits of volunteering
Know that volunteers have rights and responsibilities

163

Word Processing Software Skills

Verified

Key Learning Objectives:

Be able to enter, edit and combine text and other information within word processing documents
Be able to structure information within word processing documents
Be able to use word processing software tools to format and present documents

164

Working Patterns

Verified

Key Learning Objectives:

Know about the changes to employment and work patterns
Know about the impact of improving technology on working practices

165

Write to Communicate

Verified

Key Learning Objectives:

Be able to plan own writing
Be able to structure own writing to communicate ideas and information

166

Write with Accuracy

Verified

Key Learning Objectives:

Be able to use correct grammar in written texts
Be able to write legibly with correct spelling and punctuation
Be able to proofread and revise writing

167

Writing Needs at Work

Verified

Key Learning Objectives:

Know the writing demands of the workplace
Know the writing demands within current job role

168

Writing Notes and Emails

Verified

Key Learning Objectives:

Know the style and format of notes and emails
Know when to use notes and emails
Be able to produce notes and emails that clearly convey the message

Regulatory & Verification Details

Qualification Number (QN): 603/1642/1
Regulated Status: Available to learners
Awarding Body: AIM
Qualification Type: Vocationally-Related Qualification
Operational Start: Jul 2017