AIM
Level 2
QN: 600/7646/X
Curriculum Active
AIM Qualifications Level 2 Award in Customer Service
Official qualification regulated by Ofqual, awarded by AIM . Classified as a Occupational Qualification. Total guided learning hours: 80 hours.
Qualification Level
Level 2
Awarding Body
AIM
Syllabus Units
2 Units
Guided Hours
80 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivering Effective Customer Service
Verified
Key Learning Objectives:
- Know how to deliver reliable customer service
- Know how to behave towards customers
- Know how to deal with customers’ queries, requests and problems
2
Understanding Good Customer Service
Verified
Key Learning Objectives:
- Know the characteristics of customers and their expectations
- Know how customer service is delivered in organisations
- Know about customer service practices and procedures
- Know about legislation and external regulations related to customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 600/7646/X
- Regulated Status
- Available to learners
- Awarding Body
- AIM
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2013