AIM
Level 3
QN: 610/0496/0
Curriculum Active
AIM Qualifications Level 3 Certificate in Domestic Retrofit Advice
Official qualification regulated by Ofqual, awarded by AIM . Classified as a Occupational Qualification. Total guided learning hours: 90 hours.
Qualification Level
Level 3
Awarding Body
AIM
Syllabus Units
6 Units
Guided Hours
90 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivering Retrofit Advice in Practice
Verified
Key Learning Objectives:
- Know the health and safety considerations related to home and site visits in domestic retrofit.2.
- Know the safeguarding and public liability considerations related to home and site visits in domestic retrofit.3.
- Understand a range of domestic energy consumption issues that may require advice from the Retrofit Advisor.4.
- Understand energy supplier billing, tariffs and consumer advice and support services.5.
- Understand energy consumption in the home.6.
- Understand energy efficient behaviour
- Be able to identify and prioritise retrofit actions in domestic settings
2
Home Energy Use and Why Retrofit Matters
Verified
Key Learning Objectives:
- Understand the role of the Retrofit Advisor.2.
- Understand the principles of climate change and home energy efficiency.3.
- Understand how to improve the energy efficiency of existing UK homes.4.
- Understand the client-base for retrofit advisors.5.
- Understand the impact of fuel poverty on the retrofit infrastructure.6.
- Understand the basic principles of domestic retrofit.
3
Professional and Administrative Good Practice as a Retrofit Advisor
Verified
Key Learning Objectives:
- Understand the importance of note-taking and documenting customer issues
- Understand working with data
- Understand use of spreadsheet software to support data visualisations
- Understand continuous learning and staying up-to-date in the role of Retrofit Advisor
- Understand multi-tasking and time management in retrofit advisory roles.6.
- Understand team
- work and communication in retrofit.7.
- Understand relationship building in retrofit operations.8.
- Be able to use effective and professional workplace communication.9.
- Understand professional expectations in retrofit.10.
- Understand how to fulfil the role of Retrofit Advisor.
4
Retrofit Basics
Verified
Key Learning Objectives:
- Understand energy efficiency and heat loss.2.
- Know the energy characteristics of UK housing.3.
- Know about retrofit measures.4.
- Understand how to quantify energy performance of homes.5.
- Understand retrofit targets.6.
- Understand retrofit risks and quality standards.
5
Supporting Customers
Verified
Key Learning Objectives:
- Understand customer communications.2.
- Understand professional email writing.3.
- Understand professional telephone communications.4.
- Understand how to identify and diagnose customer issues.5.
- Understand troubleshooting, resolving and addressing customer issues.6.
- Understand handling challenging customers.7.
- Understand the importance of building a professional net
- work in retrofit.8.
- Understand creative problem solving in retrofit.
6
The Retrofit Industry and the Role of the Retrofit Advisor
Verified
Key Learning Objectives:
- Understand the retrofit industry.2.
- Understand the Retrofit Advisory Role.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0496/0
- Regulated Status
- Available to learners
- Awarding Body
- AIM
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2022