BIIAB
Level 1
QN: 610/3734/5
Curriculum Active
BIIAB Level 1 Award in Principles of Customer Service
Official qualification regulated by Ofqual, awarded by BIIAB. Classified as a Vocationally-Related Qualification. Total guided learning hours: 10 hours.
Qualification Level
Level 1
Awarding Body
BIIAB
Syllabus Units
1 Units
Guided Hours
10 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service
Verified
Key Learning Objectives:
- Know the importance of excellent customer service
- Know how to deliver excellent customer service
- Know how to communicate in a customer service role
- Know how to deal with customer complaints
- Know how to promote and sell products and services to customers
- Know the importance of working relationships in a customer service team
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3734/5
- Regulated Status
- Available to learners
- Awarding Body
- BIIAB
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2024