BIIAB
Level 2
QN: 601/7249/6
Curriculum Active
BIIAB Level 2 Certificate In Principles of Business and Administration
Official qualification regulated by Ofqual, awarded by BIIAB. Classified as a Vocationally-Related Qualification. Total guided learning hours: 120 hours.
Qualification Level
Level 2
Awarding Body
BIIAB
Syllabus Units
6 Units
Guided Hours
120 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of personal responsibilities and working in a business environment
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of the employee and employer
- Understand the purpose of health, safety and security procedures in a business environment
- Understand how to communicate effectively with others
- Understand how to work with and support colleagues
- Know how to plan own work and be accountable to others
- Understand the purpose of improving own performance in a business environment and how to do so
- Understand the types of problems that may occur in a business environment and how to deal with them
2
Principles of providing administrative services
Verified
Key Learning Objectives:
- Understand how to make and receive telephone calls
- Understand how to handle mail
- Understand how to use different types of office equipment
- Understand how to keep waste to a minimum in a business environment
- Know how to make arrangements for meetings
- Understand procedures for organising travel and accommodation arrangements
- Understand diary management procedures
- Understand the purpose of delivering effective customer service and how to do so
- Understand the purpose of reception services and how to follow reception procedures
3
Principles of supporting business events
Verified
Key Learning Objectives:
- Understand how to support the organisation of a business event
- Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so
- Understand how to deal with problems encountered when supporting a business event
4
Principles of supporting change in a business environment
Verified
Key Learning Objectives:
- Understand why change happens in a business environment
- Understand the purpose of supporting change in a business environment
- Understand how to respond to change in a business environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7249/6
- Regulated Status
- Available to learners
- Awarding Body
- BIIAB
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2015