BIIAB
Level 2
QN: 601/3743/5
Curriculum Active
BIIAB Level 2 Diploma in Team Leading
Official qualification regulated by Ofqual, awarded by BIIAB. Classified as a Vocationally-Related Qualification. Total guided learning hours: 544 hours.
Qualification Level
Level 2
Awarding Body
BIIAB
Syllabus Units
28 Units
Guided Hours
544 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
BIIAB Level 2 Diploma in Team Leading
Chair and lead meetings
Verified
Key Learning Objectives:
- Prepare a meeting agenda and supporting documents
- Chair a meeting effectively, ensuring objectives are met
- Manage participation and maintain focus during meetings
- Record meeting outcomes and action points
- Communicate post-meeting actions to relevant parties
2
BIIAB Level 2 Diploma in Team Leading
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments, Be able to identify opportunities for collaboration with other departments, Be able to collaborate with other departments
3
BIIAB Level 2 Diploma in Team Leading
Communicate work-related information
Verified
Key Learning Objectives:
- Understand the principles and techniques of work-related communication, Be able to communicate work-related information verbally, Be able to communicate work-related information in writing
4
BIIAB Level 2 Diploma in Team Leading
Contribute to meetings in a business environment
Verified
Key Learning Objectives:
- Prepare for a meeting by identifying objectives, agenda items, and required documentation.
- Demonstrate effective participation in a meeting by contributing constructively and respecting others' views.
- Carry out post-meeting activities including recording minutes, distributing actions, and monitoring progress.
- Evaluate the effectiveness of a meeting and suggest improvements for future meetings.
5
BIIAB Level 2 Diploma in Team Leading
Deliver a presentation
Verified
Key Learning Objectives:
- Explain the principles of effective presentation delivery
- Analyse the needs of different audiences to tailor a presentation
- Plan the structure and content of a presentation
- Select appropriate visual aids to support a presentation
- Prepare presentation materials and environment
- Deliver a presentation with clear structure and engaging delivery
- Respond to questions and feedback during a presentation
- Evaluate the effectiveness of a presentation
6
BIIAB Level 2 Diploma in Team Leading
Deliver customer service
Verified
Key Learning Objectives:
- Understand customer service delivery, Understand the relationship between customer service and a brand, Be able to prepare to deal with customers, Be able to provide customer service, Be able to support improvements to customer service delivery
7
BIIAB Level 2 Diploma in Team Leading
Develop a presentation
Verified
Key Learning Objectives:
- Analyse the purpose and audience of a presentation to determine appropriate content and style.
- Plan the structure of a presentation to ensure a logical flow of information.
- Select and use appropriate visual aids to enhance the presentation.
- Apply techniques for engaging the audience and maintaining interest.
- Evaluate the effectiveness of a presentation in meeting its objectives.
8
BIIAB Level 2 Diploma in Team Leading
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working, Be able to maintain effective working relationships with colleagues, Be able to collaborate with colleagues to resolve problems
9
BIIAB Level 2 Diploma in Team Leading
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries, Understand employers’ expectations and employees’ rights and obligations
10
BIIAB Level 2 Diploma in Team Leading
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation, Be able to generate and test ideas for innovation and improvement, Be able to implement innovative ideas and improvements
11
BIIAB Level 2 Diploma in Team Leading
Handle mail
Verified
Key Learning Objectives:
- Describe the procedures for receiving and sorting incoming mail
- Explain the importance of confidentiality when handling mail
- Demonstrate how to distribute incoming mail to the correct recipients
- Prepare outgoing mail for dispatch using appropriate methods
- Apply security measures when handling sensitive mail
- Maintain accurate records of incoming and outgoing mail
12
BIIAB Level 2 Diploma in Team Leading
Health and Safety Procedures in the Workplace
Verified
Key Learning Objectives:
- Identify key health and safety legislation relevant to the workplace and team leader responsibilities.
- Explain the difference between hazards and risks, and give examples from own work area.
- Apply risk assessment principles to identify control measures for common workplace hazards.
- Demonstrate how to follow safe working procedures in practical tasks.
- Describe the correct procedures for reporting accidents, incidents and near misses.
- Evaluate the effectiveness of health and safety practices in a given scenario and suggest improvements.
13
BIIAB Level 2 Diploma in Team Leading
Lead and manage a team
Verified
Key Learning Objectives:
- Explain techniques for engaging and supporting team members
- Demonstrate how to manage team performance effectively
- Identify common problems within a team and propose solutions
- Apply motivational theories to enhance team engagement
- Evaluate the impact of effective team leadership on organisational success
14
BIIAB Level 2 Diploma in Team Leading
Manage conflict within a team
Verified
Key Learning Objectives:
- Identify common causes of conflict within a team
- Explain the stages of conflict escalation
- Apply techniques to reduce the potential for conflict
- Demonstrate effective communication during conflict resolution
- Evaluate different conflict resolution strategies
- Reflect on the outcomes of conflict management
15
BIIAB Level 2 Diploma in Team Leading
Manage individuals’ performance
Verified
Key Learning Objectives:
- Explain the potential causes of underperformance in the workplace
- Identify indicators of underperformance in individuals
- Describe the stages of a formal performance management process
- Apply techniques for setting clear performance objectives
- Provide constructive feedback to individuals on their performance
- Develop a performance improvement plan for an underperforming individual
- Evaluate the effectiveness of different support mechanisms for improving performance
16
BIIAB Level 2 Diploma in Team Leading
Manage personal performance and development
Verified
Key Learning Objectives:
- Evaluate their own performance against agreed objectives and standards
- Apply time management techniques to prioritise and schedule work activities
- Identify personal development needs using self-assessment and feedback
- Construct a personal development plan with SMART objectives
- Monitor progress against a personal development plan and adjust as necessary
17
BIIAB Level 2 Diploma in Team Leading
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance, Be able to allocate and assure the quality of work, Be able to manage communications within a team
18
BIIAB Level 2 Diploma in Team Leading
Negotiate in a business environment
Verified
Key Learning Objectives:
- Explain the principles of negotiation, including the difference between distributive and integrative bargaining.
- Identify the key stages of the negotiation process.
- Prepare for a business negotiation by setting objectives, identifying constraints, and researching the other party.
- Apply effective communication techniques during a negotiation.
- Demonstrate the ability to build rapport and manage relationships during negotiations.
- Evaluate the outcomes of a negotiation against the original objectives.
- Reflect on personal performance in a negotiation and identify areas for improvement.
19
BIIAB Level 2 Diploma in Team Leading
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project, Be able to support the delivery of a project
20
BIIAB Level 2 Diploma in Team Leading
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Explain the main provisions of the Equality Act 2010 and other relevant legislation
- Describe how organisational standards and expectations for equality and diversity are communicated and implemented
- Identify the benefits of equality and diversity to the organisation and its employees
- Recognise the consequences of non-compliance with equality legislation and organisational policies
21
BIIAB Level 2 Diploma in Team Leading
Principles of team leading
Verified
Key Learning Objectives:
- Understand leadership styles in organisations, Understand team dynamics, Understand techniques used to manage the work of teams, Understand the impact of change management within a team, Understand team motivation
22
BIIAB Level 2 Diploma in Team Leading
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements, Be able to select suppliers, Be able to buy products and/or services
23
BIIAB Level 2 Diploma in Team Leading
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Explain the key legal and organizational frameworks that underpin equality, diversity and inclusion in the workplace
- Analyse the personal responsibilities and potential biases that can impact equality, diversity and inclusion
- Demonstrate how to support equality, diversity and inclusion in day-to-day team activities
- Evaluate the benefits of promoting equality, diversity and inclusion for individuals and the organisation
- Apply techniques to challenge discrimination and promote inclusive practice
24
BIIAB Level 2 Diploma in Team Leading
Resolve customer service problems
Verified
Key Learning Objectives:
- Understand the resolution of customer service problems, Be able to resolve customer service problems, Be able to manage unresolved customer service problems
25
BIIAB Level 2 Diploma in Team Leading
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints, Be able to deal with customers’ complaints
26
BIIAB Level 2 Diploma in Team Leading
Store and retrieve information
Verified
Key Learning Objectives:
- Describe different methods of storing information, including manual and electronic systems.
- Explain the importance of secure storage and data protection regulations.
- Gather information from given sources accurately and completely.
- Store information using appropriate methods and following organisational procedures.
- Retrieve information efficiently using appropriate search techniques.
- Check retrieved information for accuracy and relevance.
27
BIIAB Level 2 Diploma in Team Leading
Understand business
Verified
Key Learning Objectives:
- Understand organisational structures, Understand the business environment, Understand the principles of business planning and finance within an organisation, Understand business reporting within an organisation, Understand the principles of management responsibilities and accountabilities within an organisation
28
BIIAB Level 2 Diploma in Team Leading
Understand customers
Verified
Key Learning Objectives:
- Identify different types of customers
- Explain the difference between internal and external customers
- Describe the value of customers to a business
- Explain the importance of customer loyalty
- Discuss how customer loyalty can be achieved
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3743/5
- Regulated Status
- Available to learners
- Awarding Body
- BIIAB
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2014