BIIAB
Level 3
QN: 600/5195/4
Curriculum Active
BIIAB Level 3 Certificate In Licensed Hospitality Operations
Official qualification regulated by Ofqual, awarded by BIIAB. Classified as a Vocationally-Related Qualification. Total guided learning hours: 246 hours.
Qualification Level
Level 3
Awarding Body
BIIAB
Syllabus Units
16 Units
Guided Hours
246 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
An introduction to leadership and management
Verified
Key Learning Objectives:
- Understand leadership and management theories, styles and models.
- Understand the skill sets required to be an effective leader and/or manager.
- Understand how to create a sense of common purpose for team working.
2
Customer Service Procedures
Verified
Key Learning Objectives:
- Understand the principles of service excellence
- Understand the concept of "Moments of Truth"
- Understand the principles of service standards
- Understand methods of monitoring and measuring customer service
- Understand the scope for the further development of service excellence
3
Health and Safety in the Workplace
Verified
Key Learning Objectives:
- Understand the requirements for health, safety and welfare in the workplace
- Understand the benefits of using a safety management system
- Understand the principles of risk assessment
- Understand the risks and control methods for common workplace hazards
- Understand how to manage the effects of accidents and incidents
4
Motivating a Team in Business
Verified
Key Learning Objectives:
- Understand the link between motivation and the achievement of business objectives
- Identify what motivates management, teams and individuals
- Understand business team motivation strategies
- Understand how to provide coaching to good and poor performers
- Understand the application of ‘Reward and Incentive’ in a business environment
5
Principles of Drinks Service Supervision
Verified
Key Learning Objectives:
- Understand the role of the manager in relation to staff working in a drinks service team
- Understand the role of procedures in ensuring efficient drinks service
- Understand the importance of effective communication with customers, within the drinks service team and with other areas of the business when providing drinks service in licensed hospitality operations
- Understand the problems that may arise during drinks service and how to manage these effectively to minimise impact on service standards
- Understand the impact of relevant legislation on the delivery of drinks service in licensed premises
6
Principles of Food Production Supervision
Verified
Key Learning Objectives:
- Understand the role of the manager in relation to staff working in a food production team
- Understand the importance of procedures in ensuring efficient food production
- Understand the importance of effective within the food production team and with other areas of the business when producing food in licensed hospitality
- Understand the problems that may arise during food production and how to manage these effectively to minimise impact on service standards
- Understand the impact of legislation, regulations and codes of practice on the delivery of food production in licensed premises
7
Principles of Food Service Supervision
Verified
Key Learning Objectives:
- Understand the role of the manager in relation to staff working in a food service team
- Understand the importance of effective communication with customers, within the food service team and with other areas of the business when delivering food service
- Understand the importance of procedures in ensuring efficient food service
- Understand the problems that may arise during food service and how to manage these effectively to minimise impact on service standards
- Understand the impact of legislation, regulations and codes of practice on the delivery of food service in licensed premises
8
Profit Loss and Budget Control
Verified
Key Learning Objectives:
- Understand the business applications of financial information
- Understand a business trading accounts
- Understand business costs
- Understand components and their relationship to profitability
9
Profitable Food Management
Verified
Key Learning Objectives:
- Understand the development of a profitable food policy
- Understand business performance of a successful food policy
- Understand how to manage the operating assets and resources within a food business
- Understand how to produce a sales development plan
- Understand how to evaluate the success of a food policy
10
Recruitment and Employment Practice
Verified
Key Learning Objectives:
- Understand the legislation applicable to the management of employees in a business
- Understand the fair treatment of employees
- Understand disciplinary and redundancy procedures
- Understand processes for the selection and recruitment of staff
11
Sales Promotions and Merchandising
Verified
Key Learning Objectives:
- Understand the role of communication in promoting a business
- Understand the characteristics of sales promotions
- Understand the characteristics of merchandising
- Understand the production of advertising materials for a sales promotion
- Understand the evaluation of a sales promotion
12
Stock Control
Verified
Key Learning Objectives:
- Understand the purpose of stocktaking as a tool to control business profitability
- Understand the stock handling process for a business
- Understand how to interpret stock results for a business
- Understand the impact of stock results on strategic business decisions
- Understand the analysis of stock taking data
13
The Principles of Food Safety Supervision for Catering
Verified
Key Learning Objectives:
- Understand the role of the supervisor in ensuring compliance with food safety legislation
- Understand the application and monitoring of good hygiene practice
- Understand how to implement food safety management procedures
- Understand the role of the supervisor in staff training
14
Training Design and Delivery
Verified
Key Learning Objectives:
- Understand the purpose of the training cycle
- Understand the principles of training design
- Understand how to develop a training session
- Understand how to deliver training appropriate to the needs of a learner
- Understand the evaluation of training
15
Understanding a Business Market
Verified
Key Learning Objectives:
- Understand the relationship between the marketing mix and business vision
- Understand how to establish marketing objectives
- Understand methods of identifying and analysing target customer groups
- Understand how to apply marketing objectives and promotional techniques
- Understand how to evaluate the success of a marketing plan
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5195/4
- Regulated Status
- Available to learners
- Awarding Body
- BIIAB
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2012