CICM
Level 2
QN: 603/3990/1
Curriculum Active
CICM Level 2 Diploma in Credit and Collections
Official qualification regulated by Ofqual, awarded by CICM. Classified as a Vocationally-Related Qualification. Total guided learning hours: 350 hours.
Qualification Level
Level 2
Awarding Body
CICM
Syllabus Units
10 Units
Guided Hours
350 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business Communications and Personal Skills
Verified
Key Learning Objectives:
- Understand the personal skills and behaviours required at work.2.
- Know how to communicate in the business environment
- Be able to use effective communication and personal skills to build good relationships with colleagues and customers.
2
Commercial Telephone Collections
Verified
Key Learning Objectives:
- Understand what makes a good commercial telephone collector.
- Be able to identify main customer types and collection processes.
- Know the rules which relate to commercial telephone collections work.
- Know how to conduct commercial telephone collections call.
- Be able to negotiate effectively during a collections call.
- Be able to reflect on the commercial collections calls they have carried out over a period of time.
3
Consumer Collections
Verified
Key Learning Objectives:
- Know the principles of consumer collections.
- Know the legal, regulatory and industry frameworks which relate to consumer collections.
- Understand how to obtain sufficient information to commence consumer collections.
- Know how to carry out consumer collection contact.
- Understand how to instigate action in response to continued non-payment.
- Understand how to prepare for legal proceedings
- Understand how effective consumer collection processes are maintained.
4
Consumer Credit Management
Verified
Key Learning Objectives:
- Understand the role and effect of consumer credit within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the marketing and sale of a range of consumer credit products.
- Understand how to assess and control risk.
- Understand different documents and systems used for consumer credit.
- Understand collection and recovery methods.
5
Consumer Telephone Collections
Verified
Key Learning Objectives:
- Understand what makes a good consumer telephone collector.
- Know how to handle consumer collections calls with main customer types
- Know the rules which relate to consumer telephone collections work.
- Know how to conduct consumer telephone collections calls in accordance with legal and organisational requirements.
- Be able to negotiate effectively during a collections call in accordance with legal and organisational requirements.
- Be able to reflect on the consumer collections calls they have carried out over a period of time.
6
Credit Control/Collections
Verified
Key Learning Objectives:
- Know how the principles of credit/collections apply to their role.2.
- Know the risks related to credit control/collections work.3.
- Know how to work in a compliant way.4.
- Know how to ensure excellent service delivery.5.
- Be able to demonstrate effective credit control/collections based on reflective practice.
7
Credit Management _trade, export and consumer_
Verified
Key Learning Objectives:
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legsilation on the credit function.
- Understand how to assess and control risk.
- Understand the different documents and systems used for trade, export and consumer credit.
- Understand collection and recovery methods.
8
Export Credit Management
Verified
Key Learning Objectives:
- Understand the role and effect of credit management within the global business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation and country culture on the credit function.
- Understand how to assess and control risk.
- Understand different documents and systems used for export credit.
- Understand collection and recovery methods for export debt.
9
Taking Control of Goods
Verified
Key Learning Objectives:
- Understand role of enforcement agents within the enforcement profession.
- Understand the law relevant to enforcement agents.
- Understand the practice of taking control of goods.
- Understand the practice of removal and sale of goods.
- Understand relevant aspects of customer care.
- Understand how to manage conflict situations.
10
Trade Credit Management
Verified
Key Learning Objectives:
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation on the credit function.
- Understand how to assess and control risk.
- Understand the different documents and systems used for trade credit.
- Understand collection and recovery methods.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3990/1
- Regulated Status
- Available to learners
- Awarding Body
- CICM
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2019
- Operational End
- Aug 2029