CICM
Level 2
QN: 501/1505/4
Curriculum Active
CICM Level 2 Diploma in Money and Debt Advice
Official qualification regulated by Ofqual, awarded by CICM. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1277 hours.
Qualification Level
Level 2
Awarding Body
CICM
Syllabus Units
74 Units
Guided Hours
1277 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applied Business Communications and Personal Skills
Verified
Key Learning Objectives:
- Understand how to communicate in own business environment.
- Understand how to evaluate own business communications and skills.
- Be able to apply effective communication and personal skills in the business environment.
2
Business Solutions through Creative Thinking
Verified
Key Learning Objectives:
- Understand how creative thinking techniques can find opportunities and solutions for business.
- Know how the workplace context influences creative thinking and problem solving.
- Be able to apply creative thinking and problem solving skills in the business environment.
3
Cash Collections
Verified
Key Learning Objectives:
- Be able to collect customer payments in a systematic way.
- Be able to evaluate work and personal performance.
4
Collections Team Management
Verified
Key Learning Objectives:
- Understand the role of cash collections.
- Understand how to manage cash collections.
- Be able to develop a plan to improve cash collections.
- Be able to implement
- monitor and review plans to achieve specified improvements to cash collections processes.
5
Court Procedures and Enforcement Advice Practice
Verified
Key Learning Objectives:
- Be able to advise on court procedures for the collection of personal debt.
- Be able to advise on the impact of enforcement methods.
- Be able to reflect on performance in relation to the delivery of advice on court procedures and enforcement.
6
Court Procedures and Enforcement Advice Principles
Verified
Key Learning Objectives:
- Understand how to advise on court procedures for the collection of personal debt.
- Understand how to advise on the impact of enforcement methods.
7
Credit Application Processing
Verified
Key Learning Objectives:
- Be able to process credit applications.
- Be able to set up and maintain customer records.
- Be able to evaluate work and personal performance.
8
Credit Risk Assessment
Verified
Key Learning Objectives:
- Be able to establish credit facilities.
- Be able to review on-going trading relationships.
- Be able to evaluate work and personal performance.
9
Customer Relations and Cash Collection
Verified
Key Learning Objectives:
- Understand the principles of effective customer relations management to re
- solve cash collection problems in ways that minimise damage to customer goodwill.
- Know how to organise and manage relationships in relation to cash collection.
- Be able to demonstrate effective relationship management in relation to cash collection based on reflective practice.
10
Debt Collection Case Management Practice _pre legal_
Verified
Key Learning Objectives:
- Be able to monitor progress of debt collection procedures.
- Be able to liaise with relevant parties in relation to debt collection.
- Be able to prepare documentation and evidence to support the commencement of legal proceedings.
11
Debt Collection Case Management Principles _pre legal_
Verified
Key Learning Objectives:
- Understand the principles of debt collection administration.
- Understand how to liaise with relevant parties in relation to debt collection.
- Understand how to prepare documentation and evidence to support the commencement of legal proceedings.
12
Debt Collection Negotiations Practice
Verified
Key Learning Objectives:
- Be able to make contact with the debtor in an effective and appropriate way.
- Be able to establish if a debtor is able to make full and immediate payment.
- Be able to record and where appropriate
- investigate disputes.
- Be able to negotiate repayment solutions.
13
Debt Collection Negotiations Principles
Verified
Key Learning Objectives:
- Know how to make contact with the debtor in an effective and appropriate way.
- Understand the impact of a debtor’s profile on the collection process.
- Know how to record and where appropriate
- investigate any disputes.
- Know how to negotiate repayment solutions.
14
Debt Collection Operations Management Practice
Verified
Key Learning Objectives:
- Be able to maintain effective debt collection processes.
- Be able to train and support employees.
- Be able to implement improvements following a review of processes.
15
Debt Collection Operations Management Principles
Verified
Key Learning Objectives:
- Understand how to maintain effective debt collection processes.
- Understand how to train and support employees.
- Understand how to review debt collection processes and implement improvements.
16
Debt Prioritisation and Collections Process Advice Practice
Verified
Key Learning Objectives:
- Be able to advise people on how to prioritise their debts.
- Be able to advise people on common debt collection processes.
- Be able to reflect on their delivery of debt prioritisation and collections process advice.
17
Debt Prioritisation and Collections Process Advice Principles
Verified
Key Learning Objectives:
- Understand how to help people prioritise their debt.
- Understand how to advise people on common debt collection processes.
18
Debt Recovery
Verified
Key Learning Objectives:
- Be able to manage debt recovery procedures.
- Be able to evaluate work and personal performance.
19
Debt Repayment Monitoring Practice
Verified
Key Learning Objectives:
- Be able to review debtor accounts.
- Be able to respond to non-payment.
- Be able to monitor debtor accounts to safeguard repayment arrangements.
20
Debt Repayment Monitoring Principles
Verified
Key Learning Objectives:
- Understand how to review debtor accounts.
- Understand how to instigate action in response to non-payment.
- Understand to how to monitor debtor accounts to safeguard repayment arrangements.
21
Debtor Call Handling Practice
Verified
Key Learning Objectives:
- Be able to plan outbound telephone calls with debtors.
- Be able to conduct inbound and outbound telephone calls with debtors.
- Be able to record inbound and outbound telephone calls with debtors.
22
Debtor Call Handling Principles
Verified
Key Learning Objectives:
- Know how to plan outbound telephone calls with debtors.
- Know how to conduct inbound and outbound telephone calls with debtors.
- Know how to record inbound and outbound telephone calls with debtors.
23
General Money and Debt Advice Practice
Verified
Key Learning Objectives:
- Be able to establish the ca
- use and extent of personal debt.
- Be able to provide money and debt advice.
- Be able to reflect on performance in relation to general money and debt advice.
24
General Money and Debt Advice Principles
Verified
Key Learning Objectives:
- Understand how to establish the ca
- use and extent of personal debt.
- Understand how to compile an effective budget.
- Understand emergency situations in relation to money and debt advice.
- Understand how to offer appropriate money and debt advice.
25
Money and Debt Advice Call Handling Practice
Verified
Key Learning Objectives:
- Be able to handle money and debt advice calls in a professional manner
- Be able to reflect on call handling skills in relation to the delivery of money and debt advice.
26
Money and Debt Advice Call Handling Principles
Verified
Key Learning Objectives:
- Understand how to develop and manage interviews which relate to money and debt advice.
- Understand how to handle a variety of difficult money and debt advice calls.
- Understand how to handle caller complaints in relation to money and debt advice.
- Understand how to negotiate when providing money and debt advice.
27
Negotiation & Influencing
Verified
Key Learning Objectives:
- Understand the aims and principles of effective negotiation and influencing skills.
- Know a variety of negotiation and influencing techniques and when they should be used.
- Be able to demonstrate effective negotiation and influencing skills based on reflective practice.
28
Negotiation and Influencing
Verified
Key Learning Objectives:
- Understand the aims and principles of effective negotiation and influencing skills.
- Know a variety of negotiation and influencing techniques and when they should be used.
- Be able to demonstrate effective negotiation and influencing skills based on reflective practice.
29
Non-Statutory Debt Solutions and Budgeting Advice Practice
Verified
Key Learning Objectives:
- Be able to provide appropriate advice on non-statutory debt solutions.
- Be able to provide appropriate and tailored budgeting advice.
- Be able to reflect on performance in relation to the delivery of non-statutory debt solutions and budgeting advice.
30
Non-Statutory Debt Solutions and Budgeting Advice Principles
Verified
Key Learning Objectives:
- Understand how to provide advice on non-statutory debt solutions.
- Understand how to provide appropriate and tailored budgeting advice.
31
Payment Processing Practice
Verified
Key Learning Objectives:
- Be able to process payment transactions.
- Be able to re
- solve problems in relation to payment transactions.
- Be able to accurately record payment transactions.
32
Payment Processing Principles
Verified
Key Learning Objectives:
- Understand how to process payment transactions.
- Understand how to identify and re
- solve problems in relation to payment transactions.
- Understand how to accurately record payment transactions.
33
Preparation for Debt Collection Practice
Verified
Key Learning Objectives:
- Be able to obtain sufficient information to commence debt collection.
- Be able to confirm if debt collection procedures should commence.
34
Preparation for Debt Collection Principles
Verified
Key Learning Objectives:
- Understand how to obtain sufficient information to commence debt collection.
- Understand how rules and regulations relate to debtors and the collection of debt.
- Understand if debt collection procedures need to commence.
35
Rent Collections
Verified
Key Learning Objectives:
- Understand the principles of effective rent collections.
- Understand their organisation's policy in relation to rent collections.
- Be able to demonstrate effective rent colelctions based on reflective practice.
36
Statutory Debt Solutions Advice Practice
Verified
Key Learning Objectives:
- Be able to provide appropriate advice on statutory debt solutions.
- Be able to reflect on performance in relation to the delivery of advice on statutory debt solutions.
37
Statutory Debt Solutions Advice Principles
Verified
Key Learning Objectives:
- Understand how to advise on statutory debt solutions
38
Telephone Collections
Verified
Key Learning Objectives:
- Understand the principles of effective telephone communications to re
- solve cash collections problems in ways that minimise damage to customer goodwill.
- Know how to organise and manage telephone collection calls.
- Be able to demonstrate effective telephone collections based on reflective practice.
Regulatory & Verification Details
- Qualification Number (QN)
- 501/1505/4
- Regulated Status
- Available to learners
- Awarding Body
- CICM
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2010
- Operational End
- Dec 2028