CICM
Level 3
QN: 603/3993/7
Curriculum Active
CICM Level 3 Diploma in Credit and Collections
Official qualification regulated by Ofqual, awarded by CICM. Classified as a Vocationally-Related Qualification. Total guided learning hours: 554 hours.
Qualification Level
Level 3
Awarding Body
CICM
Syllabus Units
14 Units
Guided Hours
554 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Accounting Principles
Verified
Key Learning Objectives:
- Understand accounting principles, the reasons for keeping accounts and the documents involved in financial transactions.2.
- Understand how a trial balance and adjustments are used to prepare financial statements.3.
- Understand the differences in financial reporting between various sized companies and non-incorporated traders.4.
- Understand the principles of budgetary control.5.
- Understand how to assess business performance using financial statements.
2
Advanced Business Communications and Personal Skills
Verified
Key Learning Objectives:
- Know how to develop positive and sustained relationships while dealing with a difficult topic.
- Know a range of communication and negotiation skills which are in line with legal, regulatory and organisational requirements.
- Be able to build and maintain good working relationships within teams and with other business areas to achieve results.
- Be able to use effective personal skills to meet commitments/targets and find time to improve working practices.
- Be able to reflect on business communications and personal skills over a period of time.
3
Advanced Collections
Verified
Key Learning Objectives:
- Know how to organise and manage collections work in line with legal, regulatory and organisational requirements.
- Understand the range of skills and tools necessary to achieve successful collections for their area of work in line with legal, regulatory and organisational requirements.
- Know how to manage relationships during collections.
- Be able to carry out collections work for a range of customers in line with legal, regulatory and industry frameworks.
- Be able to reflect on collections work they have carried out over a period of time.
4
Advanced Enforcement
Verified
Key Learning Objectives:
- Know the role and responsibilities of enforcement agents.
- Know the practice of Taking Control of Goods procedure.
- Know how to deliver customer care during enforcement work.
- Be able to carry out enforcement work in line with legal, regulatory and industry frameworks.
- Be able to reflect on enforcement work they have carried out over a period of time.
5
Business Environment
Verified
Key Learning Objectives:
- Understand the structure of the UK economy.
- Understand the structure of business organisations.
- Understand the factors influencing the operation of business organisations.
- Understand how marketing concepts impact on business activity.
- Understand the factors that impact on the competitive market.
- Understand the macro-economic influences on the organisation.
6
Business Law
Verified
Key Learning Objectives:
- Understand the basic principles and procedures of the English legal system.
- Understand the main principles of English contractual law.
- Understand the legislation governing the supply of goods and services.
- Understand the principles of agency.
- Understand the principles of bailor/bailee relationships.
7
Consumer Collections
Verified
Key Learning Objectives:
- Know the principles of consumer collections.
- Know the legal, regulatory and industry frameworks which relate to consumer collections.
- Understand how to obtain sufficient information to commence collections.
- Know how to carry out consumer collection contact.
- Understand how to instigate action in response to continued non-payment.
- Understand how to prepare for legal proceedings.
- Understand how consumer collection processes are maintained.
8
Consumer Credit Management
Verified
Key Learning Objectives:
- Understand the role and effect of consumer credit within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the marketing and sale of a range of consumer credit products.
- Understand how to assess and control risk.
- Understand different documents and systems used for consumer credit.
- Understand collection and recovery methods.
9
Credit Management _trade, export and consumer_
Verified
Key Learning Objectives:
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation on the credit function.
- Understand how to assess and control risk.
- Understand the different documents and systems used for trade, export and consumer credit.
- Understand collection and recovery methods.
10
Credit Risk Management
Verified
Key Learning Objectives:
- Understand the credit risks of an organisation.
- Know how an organisation can manage credit risk.
- Understand the contribution of a range of stakeholders to the credit risk process.
- Be able to carry out credit risk assessment work in line with legal, regulatory and industry frameworks.
- Be able to reflect on credit risk work they have carried out over a period of time.
11
Debt Recovery Management
Verified
Key Learning Objectives:
- Understand the options available in the recovery of debt.
- Know how to prepare for selected debt recovery actions.
- Know how to manage debt recovery procedures.
- Be able to oversee debt recovery work for a range of customers in line with legal, regulatory and industry frameworks.
- Be able to reflect on their oversight of debt recovery cases they have carried out over a period of time.
12
Export Credit Management
Verified
Key Learning Objectives:
- Understand the role and effect of crdit management within the global business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation and country culture on the credit function.
- Understand how to assess and control risk.
- Understand different documents and systems used for export credit.
- Understand collection and recovery methods for export debt.
13
Trade Credit Management
Verified
Key Learning Objectives:
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation on the credit function.
- Understand how to assess and control risk.
- Understand the different documents and systems used for trade credit.
- Understand collection and recovery methods.
14
Vulnerability Support
Verified
Key Learning Objectives:
- Understand vulnerability.
- Understand how to identify and record vulnerability.
- Understand how to support those in vulnerable circumstances.Show how to handle contact with customers in vulnerable circumstances.
- Understand how to embed vulnerability awareness into working practices.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3993/7
- Regulated Status
- Available to learners
- Awarding Body
- CICM
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2019
- Operational End
- Aug 2029