CIH
Level 3
QN: 603/1113/7
Curriculum Active
CIH Level 3 Certificate in Housing Practice
Official qualification regulated by Ofqual, awarded by CIH. Classified as a Vocationally-Related Qualification. Total guided learning hours: 531 hours.
Qualification Level
Level 3
Awarding Body
CIH
Syllabus Units
25 Units
Guided Hours
531 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Accessible and adaptable housing
Verified
Key Learning Objectives:
- The unit aims to provide learners with an understanding of the relationship between housing, promoting independence and physical access. It will examine changing approaches towards accessible and adaptable housing and enable learners to assess a range of housing options, services and assistive technology.
2
Call handling for telecare services operators
Verified
Key Learning Objectives:
- Know the skills needed to provide telecare services.2.
- Understand how to respond to the diverse needs of telecare customers.3.
- Understand organisational procedures for responding to telecare customers in an emergency.
3
Community development
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of community development and identify skills and resources required to facilitate community development and the role of the housing profession in this.
4
Customer service in housing
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.
5
Customer service standards in housing maintenance
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the role of effective customer service standards in driving service improvements in housing repairs and maintenance.
6
Dealing with anti-social behaviour in housing
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the ways in which landlords and their partners can deal with anti-social behaviour.
7
Delivery of housing services
Verified
Key Learning Objectives:
- The unit aims to provide learners with knowledge of organisations who provide housing and the services they deliver.
8
Equality and diversity for housing
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of equality and diversity legislation and practice in a housing context.
9
Handling telecare customer data safely and securely
Verified
Key Learning Objectives:
- Understand key data protection legislation in relation to telecare customer data.2.
- Understand organisational policy and procedures in relation to data security.3.
- Understand the role of data protection in the provision of telecare services to customers.
10
Planning support for independent living
Verified
Key Learning Objectives:
- Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.2.
- Understand the role of partnership working in support planning and achieving positive outcomes for independent living.
11
Professional practice skills for housing
Verified
Key Learning Objectives:
- Understand the key skills, knowledge and behaviours required for the housing professional.2.
- Understand ethics in the context of professional practice in housing.3.
- Understand equality, diversity and inclusion in the context of professional practice in housing.4.
- Be able to assess own professional performance and development.
12
Providing telecare services
Verified
Key Learning Objectives:
- Understand the key operational requirements for a telecare services centre.2.
- Understand the function of the telecare equipment monitored by telecare services centres.3.
- Understand performance measures for telecare services.
13
Regeneration
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the policy, strategic economic, social and spatial context for housing regeneration and approaches to regeneration.
14
Rental income management
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management.
15
Repairs and maintenance in housing organisations
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of approaches to repairs and maintenance in a housing organisation and the legal rights and obligations of both tenants and housing organisations.
16
Role of the support worker for independent living
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the role of the support worker and the values and principles which underpin the provision of support services for independent living.
17
Safeguarding adults with care and support needs
Verified
Key Learning Objectives:
- Know the legal and regulatory frame
- work for safeguarding adults with care and support needs.2.
- Understand the impact of the legal and regulatory frame
- work for safeguarding adults with care and support needs on professional practice.3.
- Understand the role of partnership working in safeguarding adults with care and support needs.
18
Sustainable communities
Verified
Key Learning Objectives:
- Understand what a sustainable community is.
- Understand the political, social and economic context of sustainable communities.
- Understand how sustainable communities can be developed.
19
The context of telecare services provision
Verified
Key Learning Objectives:
- Understand the factors influencing the development of telecare services.
- Understand the business context in which telecare services operate.
- Understand the role of partnership working in the provision of telecare services.
20
The framework for housing information and advice
Verified
Key Learning Objectives:
- Understand the context for providing housing information and advice.
- Understand the range of housing information and advice provided by housing organisations.
- Understand the principles and ethics of providing housing advice.
21
The housing system
Verified
Key Learning Objectives:
- The unit aims to provide an understanding of housing markets and the factors that can influence them.
22
The impact of housing conditions on health
Verified
Key Learning Objectives:
- Understand the links between housing conditions and health.
- Understand national policy initiatives aimed at improving housing conditions in order to reduce health inequalities.
- Understand local strategies and measures implemented to improve housing in order to reduce health inequalities.
23
The legal framework for housing
Verified
Key Learning Objectives:
- Understand the legal frame
- work for the country in which you operate.
- Understand the application of the law to housing practice.
- Understand how landlords and tenants can enforce their legal rights.
24
The social context of housing
Verified
Key Learning Objectives:
- The unit aims to provide learners with an understanding of the social context within which housing is developed and provided. The unit explores demographic trends and issues related to social change and inequalities.
25
Working with neighbourhoods
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the concept of delivering housing services in the context of the wider neighbourhood.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/1113/7
- Regulated Status
- Available to learners
- Awarding Body
- CIH
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2017
- Operational End
- Jun 2036