CIH
Level 3
QN: 603/0399/2
Curriculum Active
CIH level 3 certificate in housing services
Official qualification regulated by Ofqual, awarded by CIH. Classified as a Vocationally-Related Qualification. Total guided learning hours: 305 hours.
Qualification Level
Level 3
Awarding Body
CIH
Syllabus Units
14 Units
Guided Hours
305 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Community development
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of community development and identify skills and resources required to facilitate community development and the role of the housing profession in this.
2
Customer service in housing
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.
3
Dealing with anti-social behaviour in housing
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the ways in which landlords and their partners can deal with anti-social behaviour.
4
Delivery of housing services
Verified
Key Learning Objectives:
- The unit aims to provide learners with knowledge of organisations who provide housing and the services they deliver.
5
Housing repairs and maintenance services
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an introduction to systems developed to deliver short, medium and long term repairs and maintenance programmes. Learners will also learn about the client and contractor roles.
6
Involving housing service users
Verified
Key Learning Objectives:
- The unit aims to provide the learner with knowledge of the drivers for service user involvement, and to enable them to plan for more effective involvement.
7
Managing leasehold housing services
Verified
Key Learning Objectives:
- The unit provides the learner with knowledge of approaches to leasehold management in a range of different contexts. It identifies the legal and regulatory framework for leasehold management and examines the context in which leasehold management takes place.
8
Occupancy, tenure and lettings
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the different legal terms on which people may occupy their homes. In particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords.
9
Professional practice skills for housing
Verified
Key Learning Objectives:
- Understand the key skills, knowledge and behaviours required for the housing professional.2.
- Understand ethics in the context of professional practice in housing.3.
- Understand equality, diversity and inclusion in the context of professional practice in housing.4.
- Be able to assess own professional performance and development.
10
Regeneration
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the policy, strategic economic, social and spatial context for housing regeneration and approaches to regeneration.
11
Rental income management
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management.
12
The housing system
Verified
Key Learning Objectives:
- The unit aims to provide an understanding of housing markets and the factors that can influence them.
13
The social context of housing
Verified
Key Learning Objectives:
- The unit aims to provide learners with an understanding of the social context within which housing is developed and provided. The unit explores demographic trends and issues related to social change and inequalities.
14
Working with neighbourhoods
Verified
Key Learning Objectives:
- The unit aims to provide the learner with an understanding of the concept of delivering housing services in the context of the wider neighbourhood.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/0399/2
- Regulated Status
- Available to learners
- Awarding Body
- CIH
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2016
- Operational End
- Jun 2036