CIH
Level 4
QN: 610/5604/2
Curriculum Active
CIH Level 4 Certificate in Housing Management and Service Delivery
Official qualification regulated by Ofqual, awarded by CIH. Classified as a Occupational Qualification. Total guided learning hours: 53 hours.
Qualification Level
Level 4
Awarding Body
CIH
Syllabus Units
4 Units
Guided Hours
53 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer focus in housing
Verified
Key Learning Objectives:
- Understand the principles of effective customer service in housing.2.
- Understand how to improve the customer experience.
- Understand the importance of equality diversity and inclusion for housing organisations and their customers.4.
- Understand the role of housing in supporting customers experiencing vulnerability.
2
Delivering a housing service
Verified
Key Learning Objectives:
- Be able to plan and implement a housing service or project in a housing service.
3
Policy, law and regulation in housing
Verified
Key Learning Objectives:
- Understand the development and historical context of national housing policy.2.
- Understand the legal frame
- work in housing.3.
- Understand key legislation relating to housing organisations and residents.
- Understand the role and purpose of the regulator and ombudsman in the housing sector.
4
Professionalism in housing
Verified
Key Learning Objectives:
- Understand what professionalism means in a housing context.2.
- Understand professional practice and professional standards.3.
- Understand the importance of professional judgment and reflective practice in a housing context.4.
- Be able to manage own professional development.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5604/2
- Regulated Status
- Available to learners
- Awarding Body
- CIH
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2025
- Operational End
- Jun 2036