CIH
Level 4
QN: 610/5163/9
Curriculum Active
CIH Level 4 Certificate in Managing Housing Maintenance
Official qualification regulated by Ofqual, awarded by CIH. Classified as a Occupational Qualification. Total guided learning hours: 315 hours.
Qualification Level
Level 4
Awarding Body
CIH
Syllabus Units
12 Units
Guided Hours
315 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer focus in housing
Verified
Key Learning Objectives:
- Understand the principles of effective customer service in housing.2.
- Understand how to improve the customer experience.
- Understand the importance of equality diversity and inclusion for housing organisations and their customers.4.
- Understand the role of housing in supporting customers experiencing vulnerability.
2
Data and Performance Management for Planned Maintenance
Verified
Key Learning Objectives:
- Understand data and performance management in a planned maintenance context and the impact of poor performance.2.
- Understand how to set performance measures for planned maintenance contracts.
- Understand how data and other information relevant to planned maintenance is collected and analysed to improve performance.4.
- Understand how to use data and performance managment information to drive continuous improvement and value for money in planned maintenance works.
3
Financial Management for Repairs and Maintenance
Verified
Key Learning Objectives:
- Understand financial reporting systems and processes for repairs and maintenance in a housing organisation.2.
- Understand different approaches to budget setting in a repairs and maintenance context.3.
- Understand how to manage budgets for repairs and maintenance.4.
- Understand approaches to internal and external financial control and audit.
4
Health and Safety for Repairs and Maintenance
Verified
Key Learning Objectives:
- Understand legislative requirements relating to health and safety in the workplace.2.
- Understand the role and responsibilities of management in ensuring health and safety policies and procedures are implemented in the workplace.3.
- Know safe working practices in the delivery of repairs and maintenance services.4.
- Understand the obligations of landlords for testing existing systems to ensure a safe and healthy environment for tenants.5.
- Understand the impact of the Construction Design and Management (CDM) Regulations for repairs and maintenance practice.
5
Law, policy and regulation for repairs and maintenance
Verified
Key Learning Objectives:
- Understand the link between law and policy in repairs and maintenance.2.
- Understand the legislative frame
- work and regulators for own country of operation.3.
- Understand key legislation and regulation relating to repairs and maintenance and the safety of buildings.4.
- Understand the remedies that are available to re
- solve repairs and maintenance related issues.
6
Managing people, teams and change
Verified
Key Learning Objectives:
- Understand how to manage people.2.
- Understand effective team management.3.
- Understand how to manage change.
7
Performance Management for Responsive Repairs
Verified
Key Learning Objectives:
- Understand performance management in a responsive repairs context.2.
- Understand how to set performance measures for responsive repairs.3.
- Understand how performance management information for responsive repairs is collected and analysed.4.
- Understand how to use performance management to drive continuous improvement and value for money in responsive repairs.
8
Procurement and Contract Administration for Planned Maintenance Programmes
Verified
Key Learning Objectives:
- Understand the requirements for procuring contracts for planned maintenance programmes.2.
- Understand how to mobilise a contract.3.
- Understand established methods of successful contract planning and administration.4.
- Understand the statutory leasehold consultation process.
9
Procurement and Contract Administration for Responsive Repairs
Verified
Key Learning Objectives:
- Understand the requirements for procuring external contracts for responsive repairs.2.
- Understand how to mobilise a contract for responsive repairs.3.
- Understand established methods of successful contract administration for responsive repairs.4.
- Understand the process of contract change control for responsive repairs.
10
Professionalism in housing
Verified
Key Learning Objectives:
- Understand what professionalism means in a housing context.2.
- Understand professional practice and professional standards.3.
- Understand the importance of professional judgment and reflective practice in a housing context.4.
- Be able to manage own professional development.
11
Sustainable Repairs and Maintenance
Verified
Key Learning Objectives:
- Understand standards for sustainable homes.2.
- Understand how building products and work practices impact on the sustainability of homes.3.
- Understand eco-friendly waste management practices.4.
- Understand how to programme work to minimise carbon emissions.
12
The delivery of housing services
Verified
Key Learning Objectives:
- Understand the key policy drivers under which housing providers are delivering housing services.2.
- Understand the importance of partnership working in the delivery of housing services.3.
- Understand the type and range of housing providers and the tenancies they can offer.4.
- Understand the drivers for resident involvement and empowerment and the range of opportunities for resident involvement in housing and housing related services.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5163/9
- Regulated Status
- Available to learners
- Awarding Body
- CIH
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2025
- Operational End
- Jun 2036