CII
Level 3
QN: 601/8358/5
Curriculum Active
CII Level 3 Certificate in Financial Services
Official qualification regulated by Ofqual, awarded by CII. Classified as a Vocationally-Related Qualification. Total guided learning hours: 50 hours.
Qualification Level
Level 3
Awarding Body
CII
Syllabus Units
5 Units
Guided Hours
50 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Financial services products and solutions
Verified
Key Learning Objectives:
- Understand protection, investment and pensions needs and the factors that affect them.
- Understand the process of identifying appropriate financial solutions.
- Explain the main features of protection products., State the main features of mortgage repayment vehicles and mortgage protection products.
- Explain the range of savings and investment products available to customers.
- Explain the main tax wrappers available to customers.
2
Financial services, regulation and ethics
Verified
Key Learning Objectives:
- Understand the UK financial services industry in its European and global context.
- Understand how the retail consumer is served by the financial services industry.
- Understand legal concepts and considerations relevant to financial advice.
- Understand the regulation of financial services.
- Understand the financial regulators' responsibilities and approach to regulation.
- Apply the principles and rules as set out in the regulatory frame
- Apply the regulatory advice frame
- work in practice for the consumer.
- Understand the range of skills required when advising clients.
- Understand the financial regulators' use of principles and outcomes based regulation to promote ethical and fair outcomes.
- Apply the Code of Ethics and professional standards to business behaviours of individuals.
- Critically evaluate the outcomes that distinguish between ethical and compliance driven behaviours.
3
Life and pensions customer operations
Verified
Key Learning Objectives:
- Understand the life and pensions customer.
- Understand key functions within life and pensions customer operations.
- Understand the importance of clear and accurate information in attracting and selling to customers.
- Apply appropriate customer service principles, processes and techniques to customer communications.
- Understand the difference between advice, guidance and information in a customer communication context.
- Understand the importance of recording
- managing and responding to customer feedback.
- Understand the characteristics of effective teams.
4
Life and pensions principles and practices
Verified
Key Learning Objectives:
- Understand the role and value of the financial services sector.
- Understand the importance of life and pensions products and services for society, the economy and individuals.
- Understand the structures and main activities of the life and pensions sector.
- Understand the key principles of risk, contracts and insurance law.
- Understand ethical, legal and regulatory duties and how these relate to organisational and individual responsibilities.
5
UK financial services, regulation and ethics
Verified
Key Learning Objectives:
- Understand the purpose and structure of the UK financial services industry.
- Understand the main financial asset classes and their characteristics, covering past performance, risk and return.
- Understand the main financial services product types and their functions.
- Understand the purpose of the main areas of financial advice.
- Understand the process of giving financial advice, including the importance of regular reviews of the consumer’s circumstances
- Understand the legal concepts relevant in financial advice.
- Understand the UK taxation and social security systems and how they affect personal financial circumstances
- Understand the impact of inflation, interest rate volatility and other relevant socio-economic factors on personal financial plans.
- Understand the main aims and activities of the financial services regulatory regime and its approach to ethical conduct by firms and individuals.
- Understand the FCA’s approach to regulating firms and individuals
- Understand the effect of the FCA’s rules on the control structures of firms and their relationship with the FCA.
- Understand how the FCA’s Conduct of Business rules apply to the process of advising clients
- Understand how the Anti-Money Laundering rules apply to dealings with private and intermediate clients
- Understand the rules for dealing with complaints and compensation
- Understand how the Access to Medical Reports Act 1988 and the Data Protection Act 1998 affects the provision of financial advice and the conduct of firms generally.
- Understand the relevance of other non-tax laws and regulations to firms and to the process of advising clients.
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8358/5
- Regulated Status
- Available to learners
- Awarding Body
- CII
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jun 2016