CII
Level 3
QN: 600/0496/4
Curriculum Active
CII Level 3 Certificate in Insurance
Official qualification regulated by Ofqual, awarded by CII. Classified as a Vocationally-Related Qualification. Total guided learning hours: 42 hours.
Qualification Level
Level 3
Awarding Body
CII
Syllabus Units
16 Units
Guided Hours
42 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service in insurance
Verified
Key Learning Objectives:
- Know how to fulfil customer requirements in the insurance sector
- Understand the importance of customer feedback to improve service in the insurance sector
- Understand the importance of good communication to maintain and build client relationships in the insurance industry
- Know how to deal with conflict within an insurance environment
- Understand the importance of keeping accurate and confidential records when dealing with customers
- Know how to manage own workload and time to meet business requirements and timescales
- Know how to work with others to achieve team and organisational objectives
- Understand the sales process
- Know how to increase sales activities
- Know the main regulatory and legal requirements applicable to the application of insurance business
2
Financial protection
Verified
Key Learning Objectives:
- Understand the consumer and retail market factors and trends relevant to financial protection.
- Understand the areas of need for protection planning and the main sources of financial protection.
- Understand the role and limitations of State Benefits and state/local authority funded solutions for financial protection.
- Understand the range, structure and application of life assurance and pension based policies to meet financial protection needs.
- Understand the taxation treatment of life assurance and pension based protection policies.
- Understand the range, structure and application of income protection insurance and options to meet financial protection needs.
- Understand the range, structure and application of critical illness insurance to meet financial protection needs.
- Understand the range, structure and application of long term care insurance to meet financial protection needs.
- Understand the main features of other insurance based protection policies.
- Understand the needs and priorities for financial protection and the relevant factors in selecting appropriate solutions.
3
General insurance business
Verified
Key Learning Objectives:
- Know insurance products and associated services for general insurance business
- Understand underwriting and policy wordings for general insurance business
- Know how to apply knowledge of principles of premium calculation of general insurance business to a given set of circumstances
- Understand claims within the context of general insurance business
- Know how to apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business to a given set of circumstances
- Understand information and communication technology, security, confidential information and data protection within general insurance business
- Understand customer service within general insurance business
4
Group Risk
Verified
Key Learning Objectives:
- Understand the fundamental nature of the group risk market
- Understand the main purpose and nature of the different types of employee benefits
- Understand the main elements of the State benefit system in the UK
- Understand the UK taxation of individuals, companies, partnerships and trustees
- Understand the legislative context in which group risk operates
- Understand the regulatory context in which group risk operates
- Understand the principles of operation of group risk schemes
- Understand group risk product features and the taxation of premiums and benefits
- Understand the roles and responsibilities of an intermediary arranging group risk cover
- Understand the main functions of an insurer in providing group risk cover
- Understand the main functions of a reinsurer and their relationship with insurers in the group risk market
5
Healthcare insurance products
Verified
Key Learning Objectives:
- Understand the structure of the UK healthcare insurance market
- Understand the key features of healthcare provision in the UK and overseas
- Understand healthcare product types
- Understand the different roles and responsibilities of intermediaries and providers
- Understand risk assessment, rating and underwriting considerations
- Know how to apply the principles of risk assessment, rating and underwriting considerations to a given set of circumstances
- Understand the claims function
- Know how to apply the principles of the claims process to a given set of circumstances
- Understand legal and regulatory considerations
- Know how to apply the principles contained within law and regulation to a given set of circumstances
6
Household insurance products
Verified
Key Learning Objectives:
- Understand the scope of cover provided by household insurance products
- Know how to apply knowledge of the cover provided by household insurance products to a given set of circumstances
- Understand the legal and regulatory considerations for household insurance products
- Know how to apply knowledge of legal and regulatory considerations for household insurance products to a given set of circumstances
- Understand risk assessment, rating and underwriting of household insurance products
- Know how to apply knowledge of risk assessment, rating and underwriting of household insurance products to a given set of circumstances
- Understand claims procedures within the context of household insurance products
- Know how to apply knowledge of claims procedures within the context of household insurance products to a given set of circumstances
7
Insurance broking fundamentals
Verified
Key Learning Objectives:
- Understand the insurance broking market.
- Understand the role and responsibilities of the insurance broker in the provision of insurance products and services.
- Understand contract and agency in relation to insurance brokers and their clients.
- Understand the key legal and regulatory issues affecting insurance brokers.
- Understand the key financial issues affecting insurance brokers.
- Understand issues relating to the conduct and culture of insurance broking business.
8
Insurance claims handling process
Verified
Key Learning Objectives:
- Understand the general principles in the claims handling process
- Understand insurance products and associated services
- Understand claims considerations and administration
- Understand claims handling procedures and related claims services
- Understand claims handling systems
- Understand claims settlement
- Understand how expenses are managed
9
Insurance products and/or processes
Verified
Key Learning Objectives:
- Understand the nature and main features of the insurance product(s) and / or process(es) within your organisation
- Understand the main regulatory and legal requirements applicable to the insurance product(s) and / or process(es) within your organisation
10
Insurance underwriting process
Verified
Key Learning Objectives:
- Understand the material facts relating to the insurance underwriting process
- Understand underwriting procedures relating to the insurance underwriting process
- Understand insurance policies in relation to the insurance underwriting process
- Understand renewals and cancellation in relation to the insurance underwriting process
- Understand personal insurances in relation to the insurance underwriting process
- Understand commercial insurances in relation to the insurance underwriting process
- Understand the main ‘support’ type insurance services available
- Understand underwriting considerations in relation to the insurance underwriting process
- Understand the principles and practices of pricing
- Understand pricing factors within the context of the insurance underwriting process
- Understand managing exposure within the context of the insurance underwriting process
11
Insurance, legal and regulatory
Verified
Key Learning Objectives:
- Understand the nature and main features of risk within the insurance environment
- Know how to apply the main features of risk and risk management to a given set of circumstances
- Understand the main features of insurance
- Know the structure and main features of the insurance market
- Understand contract and agency
- Understand insurable interest and its place in insurance
- Understand the principle of utmost good faith
- Understand the doctrine of proximate ca
- use and its application to non-complex claims
- Understand the principle of indemnity and how this is applied to contracts of insurance
- Understand the principles of contribution and subrogation
- Understand the main regulatory and legal requirements applicable to the transaction of insurance business
- Understand consumer protection and dispute resolution
- Know the main methods of preventing, handling and resolving consumer complaints
- Understand the CII Code of Ethics and be able to apply the principles to non-complex scenarios
12
Introduction to risk management
Verified
Key Learning Objectives:
- Understand the basic elements of risk
- Understand how risk can be identified and analysed
- Understand how risk can be evaluated
- Understand how risk can be treated
- Understand how risk is managed in practice
- Understand the elements of business continuity, continuity management and crisis management
13
London Market Insurance Essentials
Verified
Key Learning Objectives:
- Understand basic terminology used within the general insurance market
- Understand the fundamental principles of insurance
- Understand the main classes of insurance written in the London market
- Understand the insurance cycle
- Understand reinsurance within the insurance market
- Understand the structure of the London Market
- Understand the London market regulatory and legal environment
- Understand the importance of appropriate systems and controls
- Understand data protection and money laundering legislation and requirements
- Understand the brokers role in the way that business is conducted in the London Market
- Understand the underwriters role in the way that business is conducted in the London Market
14
London Market Insurance Principles and Practices
Verified
Key Learning Objectives:
- Understand the business nature of the London Market
- Understand the main classes of insurance written in the London Market
- Understand reinsurance within the insurance market
- Understand Market Security
- Understand the regulatory and legal requirements applicable to the transaction of insurance business
- Understand insurance intermediation in the London Market
- Understand the underwriting function within the context of the London Market
- Understand the way that business is conducted in the London Market
- Understand the purpose, benefits and operation of delegated underwriting
- Know the handling of claims in the London Market
- Understand the main methods of resolving complaints
15
Motor insurance products
Verified
Key Learning Objectives:
- Understand the market place for motor insurance products
- Apply the principles contained within motor insurance to a given set of circumstances
- Understand the scope of cover provided by motor insurance products
- Apply the principles contained within the scope of cover provided by motor insurance products to a given set of circumstances
- Understand the legal and regulatory considerations for motor insurance
- Apply the legal and regulatory principles for motor insurance to a given set of circumstances
- Understand risk assessment, rating and underwriting for motor insurance
- Apply the principles contained within risk assessment, rating and underwriting for motor insurance to a given set of circumstances
- Understand claims procedures for motor insurance products
- Apply the principles of claims procedures for motor insurance to a given set of circumstances
- Understand information and communication technology as this relates to motor insurance
- Apply the principles of information and communication technology as this relates to motor insurance to a given set of circumstances
16
Packaged commercial insurances
Verified
Key Learning Objectives:
- Understand the development of packaged commercial insurances
- Understand the basic features and scope of packaged commercial insurances and associated services
- Know how packaged commercial insurances are arranged
- Understand underwriting procedures and policy wordings for packaged commercial insurances
- Understand mid-term policy amendments, renewals and cancellation for packaged commercial insurances
- Understand claims procedures in relation to packaged commercial insurances
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0496/4
- Regulated Status
- Available to learners
- Awarding Body
- CII
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2011