City & Guilds
Level 1
QN: 500/7738/7
Curriculum Active
City & Guilds Level 1 Award in Business and Administration
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 260 hours.
Qualification Level
Level 1
Awarding Body
City & Guilds
Syllabus Units
12 Units
Guided Hours
260 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Creating business documents
Verified
Key Learning Objectives:
- Know that there are different types of business document
- Know why it is important to use the right communication style, in business documents
- Be able to produce routine business documents
2
Developing self
Verified
Key Learning Objectives:
- Take an active role in their self development
- Be able to plan for their self development
- Review their self development and plan for the future
3
Handling mail
Verified
Key Learning Objectives:
- Know why it is important for a business to handle mail efficiently and securely
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
4
Individual rights and responsibilities
Verified
Key Learning Objectives:
- Understand their individual rights
- Understand their individual responsibilities
5
Making and receiving calls
Verified
Key Learning Objectives:
- Be able to make calls
- Be able to receive calls
- Know why it is important to an organisation that calls are handled appropriately
6
Professional Behaviour in an Office Environment
Verified
Key Learning Objectives:
- Know how to behave in an office environment
- Know about the rules that organisations have relating to confidentiality and security
7
Using Office Equipment in a Business Environment
Verified
Key Learning Objectives:
- Know what equipment and resources are needed to carry out a range of routine office tasks
- Be able to use key equipmentunder supervision
8
Welcome visitors
Verified
Key Learning Objectives:
- Be able to welcome visitors in a positive way
- Know why it is important to an organisation that visitors are made welcome
9
Working as part of a group
Verified
Key Learning Objectives:
- Understand how to contribute to working as part of a group in appropriate ways
- Demonstrate how to work as an effective group member
- Review the group’s progress and their contribution to it
10
Working in business & administration
Verified
Key Learning Objectives:
- Understand the role of an administrator within an office
- Be able to carry out routine administrative tasks
- Be able to present themselves positively
- Be able to organise their work effectively
- Know the importance of confidentiality of information
11
Working in Business and Administration
Verified
Key Learning Objectives:
- Know what activities are routinely undertaken by administrators
- Be able to follow instructions to carry out administrative tasks
12
Working towards goals
Verified
Key Learning Objectives:
- Be able to identify and explain their goals
- Prepare an action plan to meet their goal
- Be able to review progress towards achieving their goal
Regulatory & Verification Details
- Qualification Number (QN)
- 500/7738/7
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2009