City & Guilds
Level 1
QN: 501/0003/8
Curriculum Active
City & Guilds Level 1 NVQ Certificate in Hospitality Services
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 1072 hours.
Qualification Level
Level 1
Awarding Body
City & Guilds
Syllabus Units
45 Units
Guided Hours
1072 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assemble meals for distribution via conveyor belt
Verified
Key Learning Objectives:
- Be able to prepare the conveyor belt for run
- Understand how to prepare the conveyor belt for run
- Be able to assemble sets on the conveyor belt
- Understand how to assemble sets on the conveyor belt
2
Assist in handling mail
Verified
Key Learning Objectives:
- Know how to receive, distribute and collect mail or packages to meet organisational procedures
- Know how to identify and refer problems
- Be able to assist with receiving, distributing and collecting mail or packages
3
Clean and store crockery and cutlery
Verified
Key Learning Objectives:
- Be able to clean crockery and cutlery
- Know how to clean crockery and cutlery
- Be able to store crockery and cutlery
- Know how to store crockery and cutlery
4
Clean Windows from the Inside
Verified
Key Learning Objectives:
- 0 Be able to prepare to clean windows from inside, 0 Know how to prepare to clean windows from inside, 0 Be able to clean the inside surface of windows, 0 Know how to clean the inside surface of windows
5
Collect and Deliver Items for Customers and Staff
Verified
Key Learning Objectives:
- 0 Be able to collect and deliver items for customers and staff, 0 Know how to collect items for customers and staff
6
Collect Linen and Make Beds
Verified
Key Learning Objectives:
- 0 Be able to collect clean linen and bed coverings, 0 Understand how to collect clean linen and bed coverings, 0 Be able to strip and make beds, 0 Know how to strip and make beds
7
Communicate in a business environment
Verified
Key Learning Objectives:
- Know the purpose of planning communication
- Understand how to communicate in writing
- Know how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Be able to plan communication
- Be able to communicate in writing
- Be able to communicate verbally
- Be able to identify and agree ways of developing communication skills
8
Cook and finish simple bread and dough products
Verified
Key Learning Objectives:
- Be able to cook simple bread and dough products
- Understand how to cook simple bread and dough products
- Be able to finish simple bread and dough products
- Understand how to finish simple bread and dough products
- Be able to store bread and dough products
- Understand how to store bread and dough products
9
Cook vegetables
Verified
Key Learning Objectives:
- Be able to cook vegetables
- Understand how to cook vegetables
10
Help to Clean and Maintain Furnished Areas
Verified
Key Learning Objectives:
- 0 Be able to clean surfaces, furnishings, fixtures and fittings, 0 Understand how to clean surfaces, furnishings, fixtures and fittings, 0 Be able to clean floors and floor coverings, 0 Understand how to clean floors and floor coverings, 0 Be able to service furnished areas, 0 Understand how to service furnished areas
11
Maintain a vending machine
Verified
Key Learning Objectives:
- Be able to clean a merchandising vending machine
- Know how to clean a merchandising vending machine
- Be able to clean drinks vending machine
- Know how to clean drinks vending machine
- Be able to fill a vending machine, 0 Know how to fill a vending machine
- Be able to display vending goods
- Know how to display vending goods
12
Maintain and deal with payments
Verified
Key Learning Objectives:
- Be able to maintain and deal with payments
- Know how maintain and deal with payments
13
Maintain customer care
Verified
Key Learning Objectives:
- Be able to deal with customers
- Understand how to deal with customers
- Be able to deal with customers’ problems
- Understand how to deal with customers’ problems
14
Maintain food safety when storing, holding and serving food
Verified
Key Learning Objectives:
- Be able to maintain food safety
- Be able to keep self clean and hygienic
- Know how to keep self clean and hygienic
- Be able to keep working area clean and hygienic
- Know how to keep working area clean and hygienic
- Be able to store food safely
- Know how to store food safely
- Be able to hold and serve food safely
- Know how to hold and serve food safely
15
Maintain food safety when storing, preparing and cooking food
Verified
Key Learning Objectives:
- 0 Be able to keep yourself clean and hygienic, 0 Know how to keep yourself clean and hygienic, 0 Be able to keep working area clean and hygienic
- Know how to keep working area clean and hygienic
- Be able to store food safely
- Know how to store food safely
- Be able to prepare, cook and hold food safely
- Know how to maintain food safety
- Know how to prepare, cook and hold food safely
16
Maintenance of a safe, hygienic and secure working environment
Verified
Key Learning Objectives:
- Be able to maintain personal health and hygiene
- Know how to maintain personal health and hygiene, 0 Be able to help maintain a hygienic, safe and secure workplace, 0 Know how to maintain a hygienic, safe and secure workplace
17
Make and receive telephone calls
Verified
Key Learning Objectives:
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Be able to make telephone calls
- Be able to receive telephone calls
18
Package food for delivery
Verified
Key Learning Objectives:
- Be able to package food for delivery
- Understand how to package food for delivery
19
Prepare and clear areas for counter and takeaway service
Verified
Key Learning Objectives:
- Be able to prepare areas for counter and takeaway service
- Know how to prepare areas for counter and takeaway service
- Be able to clear areas for counter and takeaway service
- Know how to clear areas for counter and takeaway service
20
Prepare and clear areas for drinks service
Verified
Key Learning Objectives:
- Be able to prepare customer and service areas
- Know how to prepare customer and service areas
- Be able to clear customer and service areas
- Know how to clear customer and service areas
- Be able to clean and store glassware
- Know how to clean and store glassware
21
Prepare and clear areas for table and tray service
Verified
Key Learning Objectives:
- Be able to prepare and clear areas for table/tray service
- Understand how to prepare and clear areas for table/tray service
- Be able to prepare customer dining areas for table/tray service
- Know how to prepare customer dining areas for table/tray service
- Be able to clear dining and service areas after service
- Know how to clear dining and service areas after service
22
Prepare and cook eggs
Verified
Key Learning Objectives:
- Be able to prepare eggs
- Understand how to prepare eggs
- Be able to cook eggs
- Understand how to cook eggs
- Be able to store eggs
- Know how to store eggs
23
Prepare and cook fish
Verified
Key Learning Objectives:
- Be able to prepare and cook fish
- Understand how to prepare and cook fish
24
Prepare and cook grain
Verified
Key Learning Objectives:
- Be able to prepare grain
- Understand how to prepare grain
- Be able to cook grain
- Understand how to cook grain
- Be able to store grain
- Know how to store grain
25
Prepare and cook meat and poultry
Verified
Key Learning Objectives:
- Be able to prepare and cook meat/poultry
- Understand how to prepare and cook meat/poultry
26
Prepare and cook pasta
Verified
Key Learning Objectives:
- Be able to prepare pasta
- Know how to prepare pasta
- Be able to cook pasta
- Know how to cook pasta
- Be able to store pasta
- Know how to store pasta
27
Prepare and cook pulses
Verified
Key Learning Objectives:
- Be able to prepare pulses
- Understand how to prepare pulses
- Be able to cook pulses
- Understand how to cook pulses
- Be able to store pulses
- Know how to store pulses
28
Prepare and cook rice
Verified
Key Learning Objectives:
- Be able to prepare rice
- Understand how to prepare rice
- Be able to cook rice
- Understand how to cook rice
- Be able to store rice
- Know how to store rice
29
Prepare and cook vegetable protein
Verified
Key Learning Objectives:
- Be able to prepare vegetable protein
- Understand how to vegetable protein
- Be able to cook vegetable protein
- Understand how to cook vegetable protein
- Be able to store pulses
- Know how to store pulses
30
Prepare and finish simple salad and fruit dishes
Verified
Key Learning Objectives:
- Be able to prepare simple salad and fruit dishes
- Understand how to prepare simple salad and fruit dishes
- Be able to finish simple salad and fruit dishes
- Understand how to finish simple salad and fruit dishes
31
Prepare and serve dispensed and instant hot drinks
Verified
Key Learning Objectives:
- Be able to prepare equipment and work area for service
- Understand how to prepare equipment and work area for service
- Be able to prepare and serve hot drinks
- Understand how to prepare and serve hot drinks
32
Prepare Hot and Cold Sandwiches
Verified
Key Learning Objectives:
- Be able to prepare hot and cold sandwiches
- Understand how to prepare hot and cold sandwiches
33
Prepare vegetables
Verified
Key Learning Objectives:
- Be able to prepare vegetables
- Understand how to prepare vegetables
- Be able to store vegetables
- Know how to store vegetables
34
Prepare, Service and Clear Meeting and Conference Rooms
Verified
Key Learning Objectives:
- 0 Be able to prepare and service meeting and conference rooms, 0 Understand how to prepare and service meeting and conference rooms, 0 Be able to clear meeting and conference rooms, 0 Know how to clear meeting and conference rooms
35
Process Information for Reception Function
Verified
Key Learning Objectives:
- 0 Be able to deal with incoming and outgoing telephone calls, 0 Know how to deal with incoming and outgoing telephone calls, 0 Be able to give people the information they need, 0 Know how to give people the information they need
36
Provide a counter and takeaway service
Verified
Key Learning Objectives:
- Be able to serve customers at the counter
- Know how to serve customers at the counter
- Be able to maintain counter and service areas
- Know how to maintain counter and service areas
37
Provide a table and tray service
Verified
Key Learning Objectives:
- Be able to greet customer and take orders
- Know how to greet customer and take orders
- Be able to serve customer orders
- Know how to serve customer orders
38
Provide a trolley service
Verified
Key Learning Objectives:
- Be able to prepare a catering trolley for service
- Know how to prepare a catering trolley for service
- Be able to serve products from a catering trolley
- Know how to serve products from a catering trolley
39
Receive, Move and Store Customer and Organisation Property
Verified
Key Learning Objectives:
- 0 Be able to receive customer property, 0 Understand how to receive customer property, 0 Be able to handle, move, store customer and organisation property, 0 Know how to handle, move, store customer and organisation property
40
Serve drinks
Verified
Key Learning Objectives:
- Be able to prepare and serve drinks and accompaniments
- Know how to prepare and serve drinks and accompaniments
- Be able to maintain customer and service areas during drinks service
- Know how to maintain customer and service areas during drinks service
41
Service Bathrooms and Toilets
Verified
Key Learning Objectives:
- 0 Be able to clean toilets and washrooms, 0 Understand how to clean toilets and washrooms, 0 Be able to clean bathrooms, 0 Understand how to clean bathrooms, 0 Be able to restock customer supplies and accessories, 0 Understand how to restock customer supplies and accessories
42
Service Public Areas at Front of House
Verified
Key Learning Objectives:
- 0 Be able to clean public areas, 0 Know how to clean public areas, 0 Be able to help keep public areas neat, tidy and in good order, 0 Know how to help keep public areas neat, tidy and in good order
43
Solve business problems
Verified
Key Learning Objectives:
- Know how to identify business problems
- Understand techniques for solving straightforward business problems
- Be able to recognise business problems
- Be able to carry out a solution to the business problem
44
Use a filing system
Verified
Key Learning Objectives:
- Know methods and procedures for storing and retrieving information
- Be able to store information
- Be able to retrieve information
45
Working effectively as part of a hospitality team
Verified
Key Learning Objectives:
- Be able to plan and organise own work
- Be able to work effectively with team members
- Be able to develop own skills
- Know how to plan and organise own work
- Know how to work effectively with team members
- Know how to develop own skills
Regulatory & Verification Details
- Qualification Number (QN)
- 501/0003/8
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2010