City & Guilds
Level 2
QN: 500/3681/6
Curriculum Active
City & Guilds Level 2 Award in Customer Service
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 60 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
1 Units
Guided Hours
60 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service
Verified
Key Learning Objectives:
- Know how to deliver good customer service to different types of customers
- Know organisational customer service policies and procedures
- Understand the benefits to an organisation of having a good reputation
- Understand the qualities and attributes required in the customer service role
- Understand importance of responding effectively to customers’ needs, expectations and complaints
- Understand the importance of different methods of communication used to deal with different types of customers.
Regulatory & Verification Details
- Qualification Number (QN)
- 500/3681/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2008