City & Guilds
Level 2
QN: 600/5928/X
Curriculum Active
City & Guilds Level 2 Award in Leadership and Team Skills
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 191 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
30 Units
Guided Hours
191 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Briefing the work team
Verified
Key Learning Objectives:
- Understand how to plan for a team briefing
- Be able to deliver a team briefing
- Be able to report back on a team briefing
2
Building an awareness of waste management
Verified
Key Learning Objectives:
- Understand how the industry waste impacts on the environment
- Understand the main benefits of managing waste in the workplace
- Understand organisational good practice with regards to waste management
- Understand legal requirements related to waste management
3
Business improvement techniques
Verified
Key Learning Objectives:
- Understand the importance of continuous quality and performance improvement within the workplace
- Know how to use business improvement tools and techniques to continuously improve the workplace
- Know how to communicate the benefits of the identified improvement for implementation
4
Communicating with people outside the work team
Verified
Key Learning Objectives:
- Understand the importance of effective communication with people outside the team
- Understand how to present a positive impression to those outside the team
5
Developing the work team
Verified
Key Learning Objectives:
- Understand the nature of teams
- Understand the advantages and disadvantages of team working
6
Developing yourself as a team leader
Verified
Key Learning Objectives:
- Understand the role and responsibilities of the team leader.
- Be able to seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement
7
Diversity in the workplace
Verified
Key Learning Objectives:
- Understand how to contribute to a positive workplace environment
- Understand how to deal with difficulties arising from diverse individual and/or organisational values
8
Enterprise awareness
Verified
Key Learning Objectives:
- Understand the enterprise environment
- Understand finance and enterprise
- Understand resources within enterprise
- Understand customer focus
9
Gathering, interpreting and utilising data in the workplace
Verified
Key Learning Objectives:
- Know how to gather and interpret data for action
- Know how to select and use data for a specific purpose
10
Improving performance of the work team
Verified
Key Learning Objectives:
- Understand the organisation’s requirements in relation to team performance
- Understand how to address underperformance
- Understand the role of motivation in improving performance
11
Induction and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to integrate new members in the team
- Know how to coach individuals in the team
12
Leading your work team
Verified
Key Learning Objectives:
- Understand the difference between leadership and management
- Understand a range of leadership styles, their benefits and potential impact on individuals and performance
13
Maintaining a healthy and safe working environment
Verified
Key Learning Objectives:
- Understand responsibilities for health and safety
- Know how to conduct a risk assessment of the team’s work environment
14
Managing yourself
Verified
Key Learning Objectives:
- Know how to use effective personal time management to achieve team goals
- Know how to manage own stress
15
Meeting customer needs
Verified
Key Learning Objectives:
- Understand customer care and the benefits of good customer care
- Know how to meet customer needs
- Understand the importance of collecting, storing and interpreting customer feedback
16
Methods of communicating in the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace
- Understand how to use methods to communicate effectively in the workplace
17
Planning and monitoring work
Verified
Key Learning Objectives:
- Understand how to work within the organisational guidelines to achieve team goals
- Understand how to plan and allocate work
- Understand how to monitor a team’s performance against the plan
18
Providing quality to customers
Verified
Key Learning Objectives:
- Understand the importance of quality within the organisation
- Know how to deliver quality within the organisation
19
Satisfying customer requirements
Verified
Key Learning Objectives:
- Know how to satisfy customer requirements
20
Setting team objectives in the workplace
Verified
Key Learning Objectives:
- Understand methods of time management
- Be able to set
- prioritise and monitor SMART objectives for the team
- Be able to assess achievement of workplace objectives
21
Understanding Change in the Workplace
Verified
Key Learning Objectives:
- Understand change in the workplace
- Know how to support the implementation of change in the workplace
22
Understanding effective team working
Verified
Key Learning Objectives:
- Understand effective working teams
23
Understanding sales in the workplace
Verified
Key Learning Objectives:
- Understand the sales process
- Understand the place of the sales team in achieving the organisations’ objectives
24
Understanding the implications of working in an enterprise
Verified
Key Learning Objectives:
- Understand the rights and responsibilities of individuals
- Understand the range of enterprise sectors available and the implications
- Understand the skills relevant to working in an enterprise
25
Using information to solve problems
Verified
Key Learning Objectives:
- Be able to use information to solve problems
26
Using resources effectively and efficiently in the workplace
Verified
Key Learning Objectives:
- Understand the importance of using resources effectively and efficiently in the workplace
27
Working with customers legally
Verified
Key Learning Objectives:
- Understand the customer’s rights in line with current UK legislation
- Understand the responsibilities of the team in line with organisational policy
- Understand the organisation’s complaints procedure
28
Working within organisational and legal guidelines
Verified
Key Learning Objectives:
- Understand employees legal responsibilities
- Understand organisational disciplinary and appeals policy
29
Workplace Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication
- Understand methods of communication
- Understand the importance of maintaining accurate records of communication
30
Workplace records and information systems
Verified
Key Learning Objectives:
- Understand the reasons for keeping records within an organisation
- Understand how data and information is stored, indexed and retrieved
- Understand the importance of ensuring the confidentiality and security of records
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5928/X
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012