City & Guilds
Level 2
QN: 601/2733/8
Curriculum Active
City & Guilds Level 2 Award in Operational Delivery (VRQ)
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 29 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
3 Units
Guided Hours
29 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
City & Guilds Level 2 Award in Operational Delivery (VRQ)
City & Guilds Level 2 Award in Operational Delivery (VRQ) - Core Content
Verified
Key Learning Objectives:
- Describe the key principles of operational delivery within a public service environment.
- Apply standard operating procedures to handle routine service requests.
- Demonstrate effective verbal and written communication when interacting with colleagues and service users.
- Identify potential risks in the workplace and apply appropriate health and safety measures.
- Work collaboratively as part of a team to achieve operational objectives.
- Reflect on own performance against established service standards and identify areas for improvement.
2
Principles of equality and diversity in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Principles of equality and diversity in operational delivery
- Apply practical skills, procedures and techniques in Principles of equality and diversity in operational delivery
- Evaluate performance, standards and best practices for Principles of equality and diversity in operational delivery
3
Principles of protecting data security in own area of responsibility
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Principles of protecting data security in own area of responsibility
- Apply practical skills, procedures and techniques in Principles of protecting data security in own area of responsibility
- Evaluate performance, standards and best practices for Principles of protecting data security in own area of responsibility
4
Principles of working in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Principles of working in operational delivery
- Apply practical skills, procedures and techniques in Principles of working in operational delivery
- Evaluate performance, standards and best practices for Principles of working in operational delivery
Regulatory & Verification Details
- Qualification Number (QN)
- 601/2733/8
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2014