City & Guilds
Level 2
QN: 500/6208/6
Curriculum Active
City & Guilds Level 2 Award in Rail Services
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 128 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
5 Units
Guided Hours
128 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Employment Rights and Responsibilities in the Passenger Transport Sector
Verified
Key Learning Objectives:
- Know employment rights and responsibilities of the employee and employer
- Understand employment rights and responsibilities and how these affect organisations
2
Know how to achieve effective working relationships with your colleagues in the rail industry
Verified
Key Learning Objectives:
- Be able to describe the company’s policies and expectations for staff behaviour
- Be able to describe behaviour that encourages effective working relationships and reduces potential for conflict
- Be able to describe behaviour that promotes equality, diversity and inclusion in the workplace
3
Know how to maintain a safe and secure working environment in the rail industry
Verified
Key Learning Objectives:
- Be able to explain the importance of maintaining a safe and secure environment for customers, visitors and colleagues.
- Know how to contribute to a safe environment following organisational policy and procedures
- Know how to contribute to a secure environment following organisational policy and procedures
- Know how to make recommendations for improving safety and security
4
Know how to obtain and communicate information in the rail industry
Verified
Key Learning Objectives:
- Be able to explain organisational policy and procedures for communication related to the job role
- Be able to target communication to relevant persons within the organisation
- Be able to deal with incoming information
- Be able to communicate information effectively
5
Know how to prepare to undertake duties in the rail industry
Verified
Key Learning Objectives:
- Be able to understand relevant rules, regulations, instructions and procedures relating to fitness for duty
- Be able to understand relevant rules, regulations, instructions and procedures relating to standards of dress and conduct
- Be able to understand how to book on and off for duty
- Be able to understand what duties are to be undertaken
- Be able to identify and explain the use of the equipment required for duty
- Be able to explain when the relevant persons within the organisation need to be contacted
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6208/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2009
- Operational End
- Aug 2026