City & Guilds
Level 2
QN: 500/6329/7
Curriculum Active
City & Guilds Level 2 Certificate in Customer Service
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 180 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
3 Units
Guided Hours
180 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivery of effective customer service
Verified
Key Learning Objectives:
- 1 Describe the principles of customer service, 2 Understand how customer needs and expectations are formed, 3 Understand principles of responding to customers’ problems or complaints, 4 Identify the interpersonal and team working skills required in the customer service environment, 5 Identify the legislation which supports the customer service process
2
Supporting the customer service environment
Verified
Key Learning Objectives:
- Know the practical skills required to deliver effective customer service
- Know how to meet customer needs and expectations
- Know how to communicate effectively with customers
- Understand how to improve customer service and develop self
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6329/7
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2009