City & Guilds
Level 2
QN: 600/0848/9
Curriculum Active
City & Guilds Level 2 Certificate In Hospitality and Catering Principles (Beverage Service)
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 201 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
17 Units
Guided Hours
201 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Dealing with Payments
Verified
Key Learning Objectives:
- Know how to set up a payment point
- Know how to operate a payment point
- Know the problems that may occur at the payment point
2
Effective Teamwork
Verified
Key Learning Objectives:
- Know how to organise their own work
- Know how to support the work of a team
- Know how to contribute to their own learning and development
3
Giving Customers a Positive Impression
Verified
Key Learning Objectives:
- Know how to establish positive relationships with customers
- Understand why organisations have standards and procedures
- Know how to communicate information to customers
4
Principles of Cleaning Drink Dispense Lines
Verified
Key Learning Objectives:
- Know how to clean drink dispense lines to the correct standard
- Know how to safely use cleaning agents and equipment
5
Principles of Customer Service in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
6
Principles of Maintaining Cellars and Kegs
Verified
Key Learning Objectives:
- Know how to maintain cellars
- Know how to prepare kegs and gas for use
7
Principles of Maintaining Customer Service Through Effective Handover
Verified
Key Learning Objectives:
- Know about responsibilities in a customer service team
- Know how to follow up customer service actions
- Know how to maintain customer service through effective handover
8
Principles of Preparing and Clearing Bar Areas
Verified
Key Learning Objectives:
- Know how to prepare customer and service areas
- Know how to clear customer and service areas
- Know how to clean and store glassware
9
Principles of Preparing and Serving Cocktails
Verified
Key Learning Objectives:
- Know how to prepare service areas and equipment for serving cocktails
- Know how to prepare and serve cocktails
10
Principles of Preparing and Serving Dispensed and Instant Hot Drinks
Verified
Key Learning Objectives:
- Know how to prepare work area and equipment for service
- Know how to prepare and serve instant hot drinks
11
Principles of Preparing and Serving Hot Drinks Using Specialist Equipment
Verified
Key Learning Objectives:
- Know how to prepare work area and equipment for service
- Know how to prepare and serve hot drinks using specialist equipment
12
Principles of Preparing and Serving Wines
Verified
Key Learning Objectives:
- Know how to prepare service areas, equipment and stock for wine service
- Know how to promote and serve wines to meet relevant legislation and customer needs
- Know how to present and serve wine to meet relevant legislation and customer needs
13
Principles of Promoting Additional Services or Products to Customers
Verified
Key Learning Objectives:
- Know the importance of promoting additional services or products that are available
- Know how to promote additional services or products to customers to benefit organisations and its customers
14
Principles of Receiving, Storing and Issuing Drinks Stock
Verified
Key Learning Objectives:
- Know how to receive drinks deliveries
- Know how to store and issue drinks stock
15
Principles of Resolving Customer Service Problems
Verified
Key Learning Objectives:
- Know about customer service problems
- Know how to re
- solve customer service problems
16
Safe, Hygienic and Secure Working Environments in Hospitality
Verified
Key Learning Objectives:
- Know their personal responsibilities under the Health and Safety at Work Act, 2
- Know why it is important to work in a safe and hygienic way, 3
- Know about hazards and safety in the workplace
17
Service of Alcoholic and Non-Alcoholic Drinks
Verified
Key Learning Objectives:
- Know how to take customer orders
- Know how to serve alcoholic and non-alcoholic drinks
- Know the appropriate legislation that relates to the serving of alcoholic drinks
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0848/9
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2011