City & Guilds
Level 2
QN: 600/3755/6
Curriculum Active
City & Guilds Level 2 Certificate In Introduction to the Role of the Professional Taxi and Private Hire Driver
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 79 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
9 Units
Guided Hours
79 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Health and safety in the taxi and private hire work environment
Verified
Key Learning Objectives:
- Know how to ensure health and safety in the taxi and private hire work environment
- Understand how to prevent and protect driver and customers from potential hazards and risks
- Understand how to respond to an emergency or incident when driving a taxi or private hire vehicle
2
Professional customer service in the taxi and private hire industry
Verified
Key Learning Objectives:
- Understand the importance of providing a professional service in a competitive passenger transport market
- Understand how to deliver quality customer service to all sections of the community
- Know how to work and communicate effectively
3
Road safety when driving passengers in a taxi or private hire vehicle
Verified
Key Learning Objectives:
- Understand factors that can affect a driver’s judgement and concentration
- Know how to transport customers in a safe and comfortable manner
4
Routes and fares in the taxi and private hire vehicle industries
Verified
Key Learning Objectives:
- Know how to use map reading and navigational tools
- Know rules, safety measures and restrictions related to picking up and setting down passengers
- Know how to accurately charge out a fare for transporting passengers within a hire and reward system
5
Taxi and private hire services for passengers who require assistance
Verified
Key Learning Objectives:
- Understand anti-discriminatory legislation
- Understand how to recognise when passengers require assistance
- Understand how to provide an appropriate service for customers who may experience difficulties in using taxis and private hire vehicles
- Know how to provide safe wheelchair assistance to customers who require transfer to an accessible vehicle
- Be able to provide safe wheelchair assistance to customers who require transfer to an accessible vehicle
- Be able to provide safe assistance for customers who want to transfer from wheelchair to the vehicle
6
Taxi and private hire vehicle maintenance and safety inspections
Verified
Key Learning Objectives:
- Know how to prepare and clean the vehicle in preparation for fare paying passengers
- Know how to undertake a regular inspection regime to maintain the safety and efficiency of the licensed vehicle and to ensure it meets legal requirements
- Know how to monitor vehicle systems between service intervals and inspections
7
The regulatory framework of the taxi and private hire industry
Verified
Key Learning Objectives:
- Understand how to meet the requirements to hold and retain a licence to drive and work within the taxi and private hire industry
- Know the requirements of the licensing authority in relation to hackney carriage or private hire vehicles
- Know how to work within the regulatory frame
- work for carrying passengers for hire and reward
- Know how to discharge the duties and responsibilities of a licensed operator
8
Transporting of children and young persons by taxi or private hire vehicle
Verified
Key Learning Objectives:
- Understand the role of the driver in ensuring that the vehicle and its ancillary components are fit for purpose
- Understand how to safely pick up and transport children and young persons to a destination point where they can be safely handed over to an authorised person
9
Transporting of parcels, luggage and other items in the taxi and private hire industries
Verified
Key Learning Objectives:
- Understand how to accept and load parcels, luggage and other items for transporting
- Know how to carry out lost property checks and take the appropriate steps to source the owner
Regulatory & Verification Details
- Qualification Number (QN)
- 600/3755/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2012