City & Guilds
Level 2
QN: 600/5962/X
Curriculum Active
City & Guilds Level 2 Certificate in Leadership and Team Skills
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 313 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
48 Units
Guided Hours
313 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Briefing the work team
Verified
Key Learning Objectives:
- Understand how to plan for a team briefing
- Be able to deliver a team briefing
- Be able to report back on a team briefing
2
Building an awareness of waste management
Verified
Key Learning Objectives:
- Understand how the industry waste impacts on the environment
- Understand the main benefits of managing waste in the workplace
- Understand organisational good practice with regards to waste management
- Understand legal requirements related to waste management
3
Business improvement techniques
Verified
Key Learning Objectives:
- Understand the importance of continuous quality and performance improvement within the workplace
- Know how to use business improvement tools and techniques to continuously improve the workplace
- Know how to communicate the benefits of the identified improvement for implementation
4
Communicating with people outside the work team
Verified
Key Learning Objectives:
- Understand the importance of effective communication with people outside the team
- Understand how to present a positive impression to those outside the team
5
Developing the work team
Verified
Key Learning Objectives:
- Understand the nature of teams
- Understand the advantages and disadvantages of team working
6
Developing yourself as a team leader
Verified
Key Learning Objectives:
- Understand the role and responsibilities of the team leader.
- Be able to seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement
7
Diversity in the workplace
Verified
Key Learning Objectives:
- Understand how to contribute to a positive workplace environment
- Understand how to deal with difficulties arising from diverse individual and/or organisational values
8
Enterprise awareness
Verified
Key Learning Objectives:
- Understand the enterprise environment
- Understand finance and enterprise
- Understand resources within enterprise
- Understand customer focus
9
Gathering, interpreting and utilising data in the workplace
Verified
Key Learning Objectives:
- Know how to gather and interpret data for action
- Know how to select and use data for a specific purpose
10
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
11
Improving performance of the work team
Verified
Key Learning Objectives:
- Understand the organisation’s requirements in relation to team performance
- Understand how to address underperformance
- Understand the role of motivation in improving performance
12
Induction and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to integrate new members in the team
- Know how to coach individuals in the team
13
Leading your work team
Verified
Key Learning Objectives:
- Understand the difference between leadership and management
- Understand a range of leadership styles, their benefits and potential impact on individuals and performance
14
Maintaining a healthy and safe working environment
Verified
Key Learning Objectives:
- Understand responsibilities for health and safety
- Know how to conduct a risk assessment of the team’s work environment
15
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
16
Managing yourself
Verified
Key Learning Objectives:
- Know how to use effective personal time management to achieve team goals
- Know how to manage own stress
17
Meeting customer needs
Verified
Key Learning Objectives:
- Understand customer care and the benefits of good customer care
- Know how to meet customer needs
- Understand the importance of collecting, storing and interpreting customer feedback
18
Methods of communicating in the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace
- Understand how to use methods to communicate effectively in the workplace
19
Planning and monitoring work
Verified
Key Learning Objectives:
- Understand how to work within the organisational guidelines to achieve team goals
- Understand how to plan and allocate work
- Understand how to monitor a team’s performance against the plan
20
Providing quality to customers
Verified
Key Learning Objectives:
- Understand the importance of quality within the organisation
- Know how to deliver quality within the organisation
21
Satisfying customer requirements
Verified
Key Learning Objectives:
- Know how to satisfy customer requirements
22
Setting team objectives in the workplace
Verified
Key Learning Objectives:
- Understand methods of time management
- Be able to set
- prioritise and monitor SMART objectives for the team
- Be able to assess achievement of workplace objectives
23
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
24
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
25
Understanding Change in the Workplace
Verified
Key Learning Objectives:
- Understand change in the workplace
- Know how to support the implementation of change in the workplace
26
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
27
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
28
Understanding effective team working
Verified
Key Learning Objectives:
- Understand effective working teams
29
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context
- Understand the importance of effective and ethical contracting in coaching
- Understand the process of effective coaching within their own workplace
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
30
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
31
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
32
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
33
Understanding Mental Health in the Workplace
Verified
Key Learning Objectives:
- Understand why mental health matters in the workplace
- Understand the spectrum of mental health
- Know how to identify signs of distress in the workplace
34
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
35
Understanding sales in the workplace
Verified
Key Learning Objectives:
- Understand the sales process
- Understand the place of the sales team in achieving the organisations’ objectives
36
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
37
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
38
Understanding the implications of working in an enterprise
Verified
Key Learning Objectives:
- Understand the rights and responsibilities of individuals
- Understand the range of enterprise sectors available and the implications
- Understand the skills relevant to working in an enterprise
39
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
40
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
41
Undertaking coaching in the workplace
Verified
Key Learning Objectives:
- Be able to plan and organise workplace coaching sessions
- Be able to undertake at least six hours effective workplace coaching activity
- Be able to summarise and analyse a period of formal coaching within the workplace using stakeholder feedback
42
Undertaking Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Be able to plan and organise a minimum of 6 hours of effective coaching with a maximum of two individuals
- Be able to undertake and record a minimum of 6 hours of effective coaching with a maximum of two individuals
- Be able to gather evidence of ongoing review of their own coaching practice
43
Using information to solve problems
Verified
Key Learning Objectives:
- Be able to use information to solve problems
44
Using resources effectively and efficiently in the workplace
Verified
Key Learning Objectives:
- Understand the importance of using resources effectively and efficiently in the workplace
45
Working with customers legally
Verified
Key Learning Objectives:
- Understand the customer’s rights in line with current UK legislation
- Understand the responsibilities of the team in line with organisational policy
- Understand the organisation’s complaints procedure
46
Working within organisational and legal guidelines
Verified
Key Learning Objectives:
- Understand employees legal responsibilities
- Understand organisational disciplinary and appeals policy
47
Workplace Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication
- Understand methods of communication
- Understand the importance of maintaining accurate records of communication
48
Workplace records and information systems
Verified
Key Learning Objectives:
- Understand the reasons for keeping records within an organisation
- Understand how data and information is stored, indexed and retrieved
- Understand the importance of ensuring the confidentiality and security of records
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5962/X
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012