City & Guilds
Level 2
QN: 601/3607/8
Curriculum Active
City & Guilds Level 2 Diploma in Business Administration
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1339 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
59 Units
Guided Hours
1339 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administer finance
Verified
Key Learning Objectives:
- Understand finance for administrators
- Be able to administer finance
2
Administer human resource records
Verified
Key Learning Objectives:
- Understand the administration of human resource (HR) records
- Be able to administer HR information
3
Administer parking dispensations
Verified
Key Learning Objectives:
- Understand the administration of parking dispensations
- Be able to process applications for parking dispensations
- Be able to issue parking dispensations
4
Administer the recruitment and selection process
Verified
Key Learning Objectives:
- Understand the recruitment and selection process
- Be able to administer the recruitment process
- Be able to administer the selection process
5
Analyse and present business data
Verified
Key Learning Objectives:
- Understand the analysis and presentation of business data
- Be able to analyse quantitative and qualitative business data
- Be able to present the analysis of business data
6
Archive information
Verified
Key Learning Objectives:
- Understand archiving requirements
- Be able to archive information
7
Bespoke Software
Verified
Key Learning Objectives:
- Input and combine information using bespoke applications
- Use appropriate structures to organise and retrieve information efficiently
- Use the functions of the software effectively to process and present information
8
Buddy a colleague to develop their skills
Verified
Key Learning Objectives:
- Understand how to buddy a colleague
- Be able to plan to buddy a colleague
- Be able to support a buddy colleague carrying out work activities
9
Collate and report data
Verified
Key Learning Objectives:
- Understand how to collate and report data
- Be able to collate data
- Be able to report data
10
Communication in a business environment
Verified
Key Learning Objectives:
- Understand the requirements of written and verbal business communication
- Be able to produce written business communications
- Be able to communicate verbally in business environments
11
Contribute to the development and implementation of an information system
Verified
Key Learning Objectives:
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
12
Contribute to the organisation of an event
Verified
Key Learning Objectives:
- Understand event organisation
- Be able to carry out pre-event actions
- Be able to set up an event
- Be able to carry out post-event actions
13
Data Management Software
Verified
Key Learning Objectives:
- Enter, edit and maintain data records in a data management system, Retrieve and display data records to meet requirements
14
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
15
Deliver customer service
Verified
Key Learning Objectives:
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Be able to prepare to deal with customers
- Be able to provide customer service
- Be able to support improvements to customer service delivery
16
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
17
Develop customer relationships
Verified
Key Learning Objectives:
- Understand how to develop customer relationships
- Be able to develop relationships with customers
18
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to maintain effective working relationships with colleagues
- Be able to collaborate with colleagues to re
- solve problems
19
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
20
Exploring Social Media
Verified
Key Learning Objectives:
- Understand the opportunities and threats associated with using social media.
- Understand the application of social media.
21
Handle mail
Verified
Key Learning Objectives:
- Understand how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
22
Health and safety in a business environment
Verified
Key Learning Objectives:
- Understand health and safety responsibilities in a business environment
- Know how to work in a safe way in a business environment
- Be able to comply with health and safety requirements in a business environment
23
Know how to publish, integrate and share using social media
Verified
Key Learning Objectives:
- Know the current social networks used to publish
- integrate and share online
- Understand how social media is used by individuals, organisations/businesses, governments and social groups
- Understand best practices for safe social networking
- Use browser software to communicate information online
- Understand the need for safety and security practices
24
Maintain and issue stationery and supplies
Verified
Key Learning Objectives:
- Understand the maintenance of stationery and supplies
- Be able to maintain stocks of stationery and supplies
- Be able to issue stock of stationery and supplies
25
Manage diary systems
Verified
Key Learning Objectives:
- Understand the management of diary systems
- Be able to manage diary systems
26
Manage personal performance and development
Verified
Key Learning Objectives:
- Be able to manage personal performance
- Be able to manage their own time and workload
- Be able to identify their own development needs
- Be able to fulfil a personal development plan
27
Meet and welcome visitors in a business environment
Verified
Key Learning Objectives:
- Know how to meet visitors in a business environment
- Be able to meet visitors in a business environment
28
Monitor information systems
Verified
Key Learning Objectives:
- Understand how information systems are used
- Be able to monitor information systems
29
Organise business travel or accommodation
Verified
Key Learning Objectives:
- Understand the organisation of business travel or accommodation for others
- Be able to research business travel or accommodation options for others
- Be able to make business travel or accommodation arrangements for others
30
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
31
Payroll Processing
Verified
Key Learning Objectives:
- Be able to use HMRC approved tools to calculate income tax
- Be able to determine national insurance contributions to be deducted from gross pay
- Be able to determine voluntary deductions and non-standard statutory deductions
- Be able to produce relevant pay period reports
- Be able to record and reconcile payments and deductions to employees and external agencies
32
Prepare text from notes using touch typing
Verified
Key Learning Objectives:
- Understand how to create text from notes
- Be able to produce text using touch typing
33
Prepare text from recorded audio instruction
Verified
Key Learning Objectives:
- Understand the preparation of text from recorded notes
- Be able to prepare text from recorded notes
34
Prepare text from shorthand
Verified
Key Learning Objectives:
- Understand how to use shorthand to create text
- Be able to use shorthand to prepare text
35
Presentation Software
Verified
Key Learning Objectives:
- Input and combine text and other information within presentation slides
- Use presentation software tools to structure, edit and format slide sequences
- Prepare slideshow for presentation
36
Principles of business document production and information management
Verified
Key Learning Objectives:
- Understand how to prepare business documents
- Understand the distribution of business documents
- Understand how information is managed in business organisations
37
Principles of customer relationships
Verified
Key Learning Objectives:
- Understand customers and their needs
- Understand an organisation’s responses to customer relationships
- Understand the principles of customer relationship management
38
Principles of digital marketing
Verified
Key Learning Objectives:
- Understand the role of digital marketing
- Understand the use of search engine optimisation (SEO)
- Understand the requirements of marketing research using the internet
- Understand the uses of digital marketing devices and messages
- Understand how to use digital technology for marketing purposes
39
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
40
Principles of marketing theory
Verified
Key Learning Objectives:
- Understand how to segment the market
- Understand the value of marketing
- Understand the principles of socially responsible marketing
41
Principles of providing administrative services
Verified
Key Learning Objectives:
- Understand the organisation and administration of meetings
- Understand the organisation of travel and accommodation
- Understand how to manage diary systems
- Understand how to use office equipment
- Understand the use of mail services in a business context
- Understand customer service in a business environment
42
Principles of team leading
Verified
Key Learning Objectives:
- Understand leadership styles in organisations
- Understand team dynamics
- Understand techniques used to manage the work of teams
- Understand the impact of change management within a team
- Understand team motivation
43
Process information about customers
Verified
Key Learning Objectives:
- Understand how to process customer information
- Be able to process customer information
44
Processing customers’ financial transactions
Verified
Key Learning Objectives:
- Be able to deal with customer transactions and documentation
- Be able to comply with all codes, laws and regulatory requirements
45
Produce business documents
Verified
Key Learning Objectives:
- Understand how to prepare business documents
- Be able to prepare business documents
- Be able to distribute business documents
46
Produce minutes of meetings
Verified
Key Learning Objectives:
- Understand how to take minutes of meetings
- Be able to take notes of meetings
- Be able to produce minutes of meetings
47
Provide administrative support for meetings
Verified
Key Learning Objectives:
- Understand the administration of meetings
- Be able to make administrative preparations for meetings
- Be able to support the administration of meetings
48
Provide reception services
Verified
Key Learning Objectives:
- Understand reception services
- Be able to provide a reception service
49
Spreadsheet Software
Verified
Key Learning Objectives:
- Use a spreadsheet to enter, edit and organise numerical and other data
- Select and use appropriate formulas and data analysis tools to meet requirements
- Select and use tools and techniques to present and format spreadsheet information
50
Store and retrieve information
Verified
Key Learning Objectives:
- Understand information storage and retrieval
- Be able to gather and store information
- Be able to retrieve information
51
Understand employer organisations
Verified
Key Learning Objectives:
- Understand organisational structures
- Understand the organisational environment
52
Understand the safe use of online and social media platforms
Verified
Key Learning Objectives:
- Understand that information stored on personal computers and mobile devices must be safeguarded
- Know how to select and use approprite security methods to safeguard systems and data
- Understand the threats to personal safety when using the Internet
- Know how to protect their online devices against fraud and security attacks
- Understand the implications of entering personal information onto social media networking sites
- Understand legal measures that address the protection of data
53
Understand the use of research in business
Verified
Key Learning Objectives:
- Understand the research process
- Understand how to use research in business
54
Understand working in a customer service environment
Verified
Key Learning Objectives:
- Know the importance of customer service
- Know the factors affecting customer service
- Know how to work in a customer service role
- Know how to refer customer queries and problems to others
55
Use a telephone and voicemail system
Verified
Key Learning Objectives:
- Know how to use a telephone and voicemail system
- Be able to make telephone calls
- Be able to receive telephone calls
- Be able to use voicemail systems
56
Use and maintain office equipment
Verified
Key Learning Objectives:
- Understand how to use office equipment
- Be able to use and maintain office equipment
57
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage incoming e-mail effectively
58
Website Software
Verified
Key Learning Objectives:
- Create structures and styles for websites
- Use website software tools to prepare content for websites, Publish websites
59
Word Processing Software
Verified
Key Learning Objectives:
- Enter and combine text and other information accurately within word processing documents
- Create and modify layout and structures for word processing documents
- Use word processing software tools to format and present documents effectively to meet requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3607/8
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2014