City & Guilds

Level 2

QN: 501/1789/0

Curriculum Active

City & Guilds Level 2 Diploma in ICT Professional Competence

Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 11055 hours.

Qualification Level

Level 2

Awarding Body

City & Guilds

Syllabus Units

180 Units

Guided Hours

11055 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

.NET fundamentals

Verified

Key Learning Objectives:

Know .NET frame
work concepts
Know key components in the .Net frame
Know the requirements of .Net code compilation
Know Input/Output (I/O) classes in the .NET frame
Know how to secure a .NET application
Know key aspect of .NET languages
Know what is involved in memory management
Be able to create .NET applications

Administering a Windows based Server

Verified

Key Learning Objectives:

Be able to deploy server images
Be able to manage Domain Name Systems (DNS)
Be able to maintain domain controllers
Be able to implement a group policy infrastructure
Be able to manage remote access
Be able to manage the net
Be able to optimise file services
Be able to manage group policy

Administering server databases

Verified

Key Learning Objectives:

Be able to install SQL Server
Be able to use databases
Be able to restore SLQ server databases
Know how to authorise users
Be able to audit SQL Server Environments
Be able to automate SQL Server Management
Be able to configure security for SQL Server Agent
Be able to perform ongoing database maintenance
Be able to use tracing options
Be able to manage multiple servers
Be able to troubleshoot SQL Server administrative issues

Cisco Exploration Accessing the WAN

Verified

Key Learning Objectives:

Be able to implement a WAN
Be able to test and troubleshoot a WAN implementation
Be able to plan security for a WAN
Know how to evaluate a WAN and implement security and net
work address management technologies.

Cisco Exploration LAN Switching and Wireless

Verified

Key Learning Objectives:

Be able to configure a switched and trunked VLAN infrastructure
Be able to test and troubleshoot a VLAN infrastructure, Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a LAN
Understand the operation of wireless systems

Cisco Exploration Network Fundamentals

Verified

Key Learning Objectives:

Know the diverse types of net
work systems and devices in common use
Know how different net
work technologies operate and communicate
Understand OSI and TCP/IP and their relationship to the operation of networksystems
Be able to configure a workstation for connection to a net
Be able to design a sub-net
Be able to recommend improvements to an existing net
work infrastructure.

Cisco Exploration Routing Protocols and Concepts

Verified

Key Learning Objectives:

Be able to identify and understand different routing protocols, Configure a router to communicate with a WAN infrastructure, Test and troubleshoot a net
work system to identify faults and quality of communication.

Cisco IT Essentials Part 1

Verified

Key Learning Objectives:

Understand the hardware principles of a computer system
Be able to safely assemble and maintain a range of computer systems and their components
Be able to maintain operating system and security components
Be able to maintain net
work communication for a computer system

Cisco IT Essentials Part 2

Verified

Key Learning Objectives:

Understand the principles managing computer systems
Be able to manage the support of operating systems and security requirements
Be able to maintain networked system

Cisco Passport 21 Aspire

Verified

Key Learning Objectives:

Be able to manage a virtual business
Be able to manage an IP based system for a virtual business

Cisco Passport 21 Aspire Fundamentals

Verified

Key Learning Objectives:

Be able to Support a virtual business
Be able to Support an IP based system for a virtual business

Cisco Passport 21 Broadband

Verified

Key Learning Objectives:

Understand the requirements for Providing Outsource Services
Understand the requirements for Building a Contracting Business

Cisco Passport 21 Entrepreneurship

Verified

Key Learning Objectives:

Understand Charging for Expertise
Be able to start an Internet Café
Understand the requirements for Making a Business Successful
Understand the requirements for Providing Outsource Services
Understand the requirements for Building a Contracting Business

Cisco Security

Verified

Key Learning Objectives:

Understand the principles of net
work infrastructure security
Be able to configure a secure net
work infrastructure
Be able to maintain a secure net

Cisco Voice

Verified

Key Learning Objectives:

Understand the principles of voice systems
Be able to manage the implementation of a voice system
Be able to maintain a voice solution

CIW Certified Internet Web Professional

Verified

Key Learning Objectives:

Be able to host a functional e-commerce site&#65279
Be able to support supplier transactions
Understand legal and ethical marketing
Be able to manage the elements of a web site
Be able to evaluate a web site
Be able to enhance a web site structure
Be able to manage client/server side technologies

CIW database design

Verified

Key Learning Objectives:

Understand Relational Database Fundamentals
Understand Relational Database Design
Be able to normalize a database
Be able to implement the Structured Query Language
Be able to implement Relational Algebra
Be able to manage database transactions and security

CIW E-commerce Designer

Verified

Key Learning Objectives:

Be able to host a functional e-commerce site
Be able to support supplier transactions
Understand legal and ethical marketing

CIW Internet Business Foundations

Verified

Key Learning Objectives:

Understand IT roles
Understand web technology requirements
Be able to manage Client side requirements
Be able to manage web based communication

CIW JavaScript Specialist

Verified

Key Learning Objectives:

Understand JavaScript Principles
Understand functional programming using JavaScript
Understand object oriented programming using JavaScript
Understand how web sites interact with JavaScript

CIW Network Technology Foundations

Verified

Key Learning Objectives:

Be able to implement net
work communication principles
Be able to support networking resources

CIW Perl Fundamentals

Verified

Key Learning Objectives:

Understand PERL Principles
Be able to manipulate data using Perl
Be able to manage external data

CIW Security Essentials

Verified

Key Learning Objectives:

Understand net
work security principles
Understand encryption
Be able to implement net
work security
Be able to protect a networked environment
Understand Firewall Solutions
Be able to implement a firewall solution

CIW Site Development Foundations

Verified

Key Learning Objectives:

Be able to create a web page
Understand web site enhancements
Be able to manage the e-commerce requirements of a website

CIW Web Design Specialist

Verified

Key Learning Objectives:

Be able to manage the elements of a web site
Be able to evaluate a web site
Be able to enhance a web site structure
Be able to manage client/server side technologies

CIW Web Foundations Associate

Verified

Key Learning Objectives:

Understand Internet Business Foundations
Understand Site Development Foundations
Understand Net
work Technology Foundations

CompTIA A+ Essentials

Verified

Key Learning Objectives:

Use Personal Computer Components
Understand Personal Computer Troubleshooting, Repair and Maintenance
Understand Operating Systems
Understand Basic Networking Fundamentals
Understand Security Concepts and Technology
Understand Operational Considerations when working with Personal Computers

CompTIA A+ Practical Application

Verified

Key Learning Objectives:

Understand Hardware
Understand Operating Systems (unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate)
Understand Networking
Understand Security

CompTIA and Linux Professional Institute Certification 102

Verified

Key Learning Objectives:

Understand systems supporting ‘Shells, Scripting and Data management’
Be able to manage user interfaces and desktops
Be able to manage Linux based Administrative Tasks
Be able to manage Linux Essential System Services
Understand networking fundamentals
Be able to manage Linux based security

CompTIA Network + 2009

Verified

Key Learning Objectives:

Understand Net
work Technologies
work Media and Topologies
work Devices
work Management
work Security

CompTIA Security+ 2008

Verified

Key Learning Objectives:

Understand Systems Security
Understand Net
work Infrastructure
Understand Access Control
Understand Assessments & Audits
Understand Cryptography
Understand Organizational Security

CompTIA Server+ 2009

Verified

Key Learning Objectives:

Understand System Hardware
Understand Software
Understand Storage
Understand the IT Environment
Understand Disaster Recovery
Understand Troubleshooting

CompTIA Strata – Fundamentals of PC Functionality

Verified

Key Learning Objectives:

Understand Technology
Understand Software Installation and Functions
Understand Security

CompTIA Strata Fundamentals of IT Technology

Verified

Key Learning Objectives:

Understand Computer Hardware
Understand Compatibility Issues and Common Errors
Understand Health, Safety and Preventative Maintenance

Computer Games Development

Verified

Key Learning Objectives:

Know computer game components and the computer games industry
Know how to develop a computer game specification
Implement a component of a computer game

Configure and manage Linux based operating systems

Verified

Key Learning Objectives:

Be able to use shell scripting
Be able to configure a user interface
Be able to administer systems
Be able to manage system services
Be able to configure networks
Be able to secure networks

Configuring Advanced Windows Server Services

Verified

Key Learning Objectives:

Be able to implement advanced net
work services
Be able to implement advanced file services
Be able to implement Dynamic Access control
Be able to implement directory services
Be able to implement certificate services
Be able to implement Rights Management Services (RMS)
Be able to implement Federation Services (FS)
Be able to implement Net
work Load Balancing (NLB)
Be able to implement failover clustering
Be able to implement disaster recovery

Configuring Microsoft Exchange Server 2007

Verified

Key Learning Objectives:

Install and Configure Microsoft Exchange Servers, Configure Recipients and Public Folders, Configure the Exchange Infrastructure
Monitor and Report, Configure Disaster Recovery

Configuring Microsoft Windows Vista Client

Verified

Key Learning Objectives:

Install and upgrade Windows Vista, Configure and troubleshoot Post-installation system settings, Configure Windows security features, Configure net
work connectivity, Configure applications included with Windows Vista
Maintain and optimize systems that run Windows Vista, Configure and troubleshoot mobile computing

Configuring Windows based systems

Verified

Key Learning Objectives:

Be able to install Windows
Be able to manage user state
Be able to use Windows tools
Be able to configure net
work connections
Be able to configure resource access
Be able to secure networks
Be able to manage file access
Be able to secure Windows devices
Be able to maintain Windows client computers
Be able to configure applications for Windows
Be able to configure remote access
Be able to configure desktop virtualisation
Be able to recover a Windows based operating system

Configuring Windows Server 2008 Active Directory

Verified

Key Learning Objectives:

Configure Domain Name System (DNS) for Active Directory, Configure the Active Directory infrastructure, Configure additional Active Directory server roles
Create and maintain Active Directory objects
Maintain the Active Directory environment, Configure Active Directory Certificate Services

Configuring Windows Server 2008 Applications Infrastructure

Verified

Key Learning Objectives:

Deploy Servers, Configure Terminal Services, Configure a Web Services Infrastructure, Configure Net
work Application Services

Configuring Windows Server 2008 Network Infrastructure

Verified

Key Learning Objectives:

Configure IP Addressing and Services, Configure Name Resolution, Configure Net
Configuring File and Print Services
Monitor and Manage a Net
work Infrastructure

Connecting networks

Verified

Key Learning Objectives:

Understand hierarchical net
Understand Wide Area Net
work (WAN) access technologies for small to medium sized networks
Be able to configure a serial interface to enable WAN communication
Be able to configure an Ethernet interface to enable broadband communication
Be able to implement net
work address translation (NAT) for IP conservation
Be able to configure a tunnelling protocol to enable site to site communication
Be able to configure net
work monitoring
Be able to troubleshoot data networks

Creating a procedural computer program

Verified

Key Learning Objectives:

Implement software using procedural programming, Refine a procedural programme to improve quality, Test the operation of a procedural programme

Creating an event driven computer program

Verified

Key Learning Objectives:

Implement a software design using event driven programming, Refine an event driven program to improve quality, Test the operation of an event driven program, Document an event driven program

Creating an object oriented computer program

Verified

Key Learning Objectives:

Implement software using object oriented programming, Refine an object oriented program to improve quality, Test the operation of an object oriented driven program

Customer Care in ICT

Verified

Key Learning Objectives:

Know how to provide customer care by establishing customer relationships, Provide customer care by establishing customer relationships

Data modelling

Verified

Key Learning Objectives:

Know the basic concepts of logical data modelling
Use simple data modelling techniques to create logical data models

Database Software

Verified

Key Learning Objectives:

Enter, edit and organise structured information in a database
Use database software tools to extract information and produce reports

Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops

Verified

Key Learning Objectives:

Deploy the 2007 Microsoft Office System, Configure Windows Vista Automated Installation Settings, Deploy Windows Vista
Use Business Desktop Deployment (BDD) Workbench
Use the Application Compatibility Toolkit
Managing User State Migration

Design Software

Verified

Key Learning Objectives:

Obtain, insert and combine information for designs
Use design software tools to create, manipulate and edit designs

Desktop Publishing Software

Verified

Key Learning Objectives:

Select and use appropriate designs and page layouts for publications, Input and combine text and other information within publications
Use desktop publishing software techniques to edit and format publications

Develop own effectiveness and professionalism

Verified

Key Learning Objectives:

Develop own personal and professional skills
Work as a member of a team to achieve defined goals and implement agreed plans
Understand what is meant by professional practice
Know the legislative environment relating to IT activities, Improve personal effectiveness

Developing security for mobile apps on android

Verified

Key Learning Objectives:

Understand application security
Understand application security features
Understand net
work security
Understand data security
Understand secure Java coding

Developing security for mobile apps on iOS

Verified

Key Learning Objectives:

Understand application security
Understand Objective C coding, Understanding application security features
Understand net
work security
Understand data security
Understand application hardening

Fundamentals of Database administration

Verified

Key Learning Objectives:

Know core database concepts
Know how to create database objects
Know how to manipulate data
Know how data is stored in a database
Know database administration
Be able to create and configure a database

Fundamentals of IT technology

Verified

Key Learning Objectives:

Know safety issues
Understand personal computer hardware
Understand hardware compatibility issues
Know how to use maintenance products

Fundamentals of Linux based operating systems

Verified

Key Learning Objectives:

Be able to operate Linux based operating systems
Be able to use package management
Be able to use Linux based operating system commands
Be able to manage files

Fundamentals of Windows based operating systems

Verified

Key Learning Objectives:

Know operating system configurations
Know the requirements for installing client systems
Know how to manage applications
Know how to manage file systems
Know how to manage devices
Know operating system maintenance
Be able to configure Windows based operating systems

Fundamentals of Windows based server administration

Verified

Key Learning Objectives:

Know the fundamentals of a server
Know the roles of a server
Know types of server storage
Know what active directory does
Know what is involve in server performance management
Know what is involve in server maintenance
Be able to administer windows based servers

Gaming development fundamentals

Verified

Key Learning Objectives:

Know key aspects of game design
Know types of gaming hardware and their management
Know how to create gaming graphics
Know how to implement gaming animation
Be able to create games

Health and Safety in ICT

Verified

Key Learning Objectives:

Comply with relevant Health & Safety procedures

HTML5 application development fundamentals

Verified

Key Learning Objectives:

Know how to manage the application life cycle
Know how to build the user interface using HTML5
Know how to format the user interface using CSS
Know how to code using JavaScript
Be able to create HTML5 based web applications

ICT fundamentals

Verified

Key Learning Objectives:

Understand application security
Be able to assemble a desktop computer to meet requirements
Be able to use preventative maintenance techniques
Be able to install operating systems
Know networks and networking technologies
Understand the components of a basic laptop
Understand the capabilities of mobile devices
Be able to net
work computers and mobile devices
Be able to configure printers
Know security requirements
Understand the roles and responsibilities of the IT professional
Be able to troubleshoot problems

ICT System Operation

Verified

Key Learning Objectives:

Know the relevant parts of the operating system
Operate specified parts of the system

Imaging Software

Verified

Key Learning Objectives:

Obtain, insert and combine information for images
Use imaging software tools to create, manipulate and edit images

Implement and manage a mobile computing environment

Verified

Key Learning Objectives:

Be able to implement over the air technologies
Understand net
work infrastructure
Be able to manage mobile devices
Understand mobile security issues
Be able to troubleshoot mobile problems

Implement and manage a network

Verified

Key Learning Objectives:

Understand networking concepts
Be able to implement networks
Understand net
work infrastructure
Be able to manage networks
Be able to secure networks

Implementing a Windows based data warehouse

Verified

Key Learning Objectives:

Understand the requirements for data wareho
use hardware
Be able to implement a data wareho
use, Be abale to create an Extract, Transform and Load (ETL) Solution
Be able to implement an incremental ETL process
Be able to use a cloud data warehousing solution
Be able to use Data QualityServices (DQS)
Be able to use Master Data Services
Be able to use SSIS packages
Understand Business Intelligence

Implementing and Administering Security in a Microsoft Windows Server 2003 Network

Verified

Key Learning Objectives:

manage, and troubleshoot security policies
manage, and troubleshoot patch management infrastructure
Be able to implement
manage, and troubleshoot Security for Net
work Communications
Plan, configure, and troubleshoot Authentication, Authorization, and PKI

Implementing and maintaining Cloud technologies and infrastructure

Verified

Key Learning Objectives:

Understand cloud concepts
Be able to create a cloud infrastructure
Be able to manage networks associated with cloud computing
Be able to undertake systems management

Implementing and Maintaining Microsoft SQL Server 2008

Verified

Key Learning Objectives:

Install and Configure SQL Server 2008
Maintain SQL Server Instances
Manage SQL Server Security
Maintain a SQL Server Database
Perform Data Management Tasks
Monitor and Troubleshoot SQL Server, Optimize SQL Server Performance
Implement High Availability

Implementing and Managing Microsoft Exchange Server 2003

Verified

Key Learning Objectives:

Install, Configure, and Troubleshoot Exchange Server 2003
Monitor, and Troubleshoot Exchange Server Computers
Monitor, and Troubleshoot the Exchange Organisation
Manage Security in the Exchange Environment
Manage and Monitor Technologies that Support Exchange Server 2003

Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure

Verified

Key Learning Objectives:

Manage and Maintain IP Addressing
Manage, and Maintain Name Resolution
Manage, and Maintain Net
work Security
Manage, and Maintain Routing and Remote Access
Maintain a Net
work Infrastructure

Install and configure a server

Verified

Key Learning Objectives:

Be able to install system hardware
Be able to implement Net
work Operating System (NOS) software
Be able to configure storage
Be able to implement server access
Be able to implement disaster recovery
Be able to troubleshoot server problems

Installing and configuring Windows based servers

Verified

Key Learning Objectives:

Be able to deploy Windows based servers
Understand domain controllers
Be able to manage user accounts
Be able to implement Internet Protocol (IP)
Be able to implement dynamic host configuration protocols (DHCP)
Be able to implement domain name systems (DNS)
Be able to configure server storage
Be able to manage group policy
Be able to implement server virtualization

Installing, Configuring and Administering MS Windows XP Professional

Verified

Key Learning Objectives:

Install Windows XP Professional
Implement and Conduct Administration of Resources
Monitor, and Troubleshoot Hardware Devices and Drivers
Monitor and Optimize System Performance and Reliability, Configure and Troubleshoot the Desktop Environment
Manage, and Troubleshoot Net
work Protocols and Services, Configure
Manage and Troubleshoot Security

Interpersonal and written communication

Verified

Key Learning Objectives:

Send and receive complex information by communicating interpersonally.
Understand and use written communication techniques, Provide guidance to immediate colleagues on how to communicate information.

Introduction to IT systems development

Verified

Key Learning Objectives:

Understand IT Systems and the roles of IT personnel
Understand IT Systems Development Life Cycle (SDLC) models
Understand IT Systems Development Life Cycle (SDLC) concepts and processes

Introduction to networks

Verified

Key Learning Objectives:

Understand networking within business
Understand how standardisation supports interoperable end to end communications
Understand the process by which devices access resources using the TCP/IP suite
Be able to design an IP addressing scheme to provide net
work connectivity
Be able to implement net
work connectivity between devices
Be able to configure net
Be able to configure initial Inter Net
work Operating System (IOS) device settings

Investigating and defining customer requirements for ICT systems

Verified

Key Learning Objectives:

Investigate existing systems and processes
Analyse information to identify needs and constraints

IT Project Management 2

Verified

Key Learning Objectives:

Describe Projects and Project Management
Demonstrate an understanding of the principles of project management
Describe the typical activities within system and project life-cycles
Apply the principles of project planning and control

IT Project Management 3

Verified

Key Learning Objectives:

1Describe Programmes, Projects and Project Management, and the key differences when compared to Business As Usual (BAU).
Apply the principles of Project Risk Management.
Apply the principles of Project Quality Management, Change Control and Configuration Management.
Use different styles of management and types of communication within a project environment.
Understand Team Building and Team Dynamics using standard models
Describe typical activities and the practical problems of estimating throughout a project / system development lifecycle.
Apply project planning, monitoring, and control techniques

IT security fundamentals

Verified

Key Learning Objectives:

Know key aspect of security layers
Know requirements and issues of operating systems security
Know requirements to establish net
work security
Know protection options of system security
Be able to configure security for IT systems

Linux Professional Institute 201

Verified

Key Learning Objectives:

Understand core elements of the Linux Kernel
Be able to manage system start-up
Be able to manage the linux file system and devices
Be able to manage the advanced storage device administration
Be able to manage linux networking configuration
Be able to support system maintenance
Be able to implement an linux domain name server

Linux Professional Institute 202

Verified

Key Learning Objectives:

Be able to manage Web Services
Be able to manage File Sharing services
Be able to manage Net
work Clients
Be able to manage E-Mail Services
Be able to manage System Security
Understand Linux Troubleshooting technologies

Managing a Windows based system

Verified

Key Learning Objectives:

Be able to implement management of a Windows based operating system
Be able to implement an installation strategy
Be able to implement Windows authentication
Be able to implement intranet connectivity
Be able to implement an application strategy for Windows
Be able to implement a solution for user settings
Be able to configure access to cloud service
Be able to implement access to file and print services
Be able to implement encryption for Windows
Be able to implement endpoint security
Be able to implement extranet connectivity
Be able to implement recovery solutions

Managing and Maintaining a Windows Server 2003 Environment

Verified

Key Learning Objectives:

Manage and maintain physical and logical devices
Manage users, computers, and groups
Manage and maintain access to Resources
Manage and Maintain a Server Environment
Manage and Implement Disaster Recovery

Managing Software Development

Verified

Key Learning Objectives:

Understand the technical aspects of the software development work of others, Supervise the technical aspects of the software development work of others

Microsoft SQL Server 2005 - Implementation and Maintenance

Verified

Key Learning Objectives:

Install and Configure SQL Server 2005
Implement High Availability and Disaster Recovery
Support Data Consumers
Maintain Databases
Monitor and Troubleshoot SQL Server Performance, Creating and Implementing Database Objects

Mobile development fundamentals

Verified

Key Learning Objectives:

Understand mobile phone capabilities
Understand the use of data with mobile devices
Understand the mobile application developemnt environment
Understand how to develop mobile applications
Be able to create mobile applications

MTA: Database Administration Fundamentals

Verified

Key Learning Objectives:

Understanding Core Database Concepts, Creating Database Objects., Manipulating Data, Understanding Data Storage, Administering a Database

MTA: Networking Fundamentals

Verified

Key Learning Objectives:

Understanding Net
work Infrastructures, Understanding Net
work Hardware, Understanding Protocols and Services

MTA: Security Fundamentals

Verified

Key Learning Objectives:

Understanding Security Layers, Understanding Operating System Security, Understanding Net
work Security, Understanding Security Software

MTA: Software Development Fundamentals

Verified

Key Learning Objectives:

Understanding Core Programming, Understanding Object-Oriented Programming, Understanding General Software Development, Understanding Web Applications, Understanding Desktop Applications, Understanding Databases

MTA: Web Development Fundamentals

Verified

Key Learning Objectives:

Programming Web Applications, Working with Data and Services, Troubleshooting and Debugging Web Applications, Working with Client-Side Scripting
Configuring and Deploying Web Applications

MTA: Windows Development Fundamentals

Verified

Key Learning Objectives:

Understanding Windows Programming Basics, Creating Windows Forms Applications, Creating Windows Services Applications, Accessing Data in a Windows Forms Application, Deploying a Windows Application

Networking fundamentals

Verified

Key Learning Objectives:

Know key aspects of net
work infrastrucyures
work hardware
Know networking protocols
Know networking services
Be able to set up networks

100

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Verified

Key Learning Objectives:

Planning and Implementing Server Roles and Server Security, Planning, Implementing, and Maintaining a Net
work Infrastructure, Planning, Implementing, and Maintaining Routing and Remote Access, Planning, Implementing, and Maintaining Server Availability, Planning and Maintaining Net
work Security, Planning, Implementing, and Maintaining Security Infrastructure

101

Practical fundamentals of ICT

Verified

Key Learning Objectives:

Be able to use personal computers and their peripherals
Be able to manage software installations
Be able to manage files
Know how to manage IT security requirements

102

Presentation Software

Verified

Key Learning Objectives:

Input and combine text and other information within presentation slides
Use presentation software tools to structure, edit and format slides
Prepare slides for presentation to meet needs

103

Principles and concepts of Cloud computing

Verified

Key Learning Objectives:

Understand the characteristics of cloud services
Be able to create a cloud infrastructure
Understand the technical perspectives of cloud computing
Understand how cloud services are adopted
Understand the impact of cloud computing on organisations

104

Quality Management of ICT Products and Services

Verified

Key Learning Objectives:

Understand specified organisational quality management procedures
Monitor quality management procedures

105

Remote Support for Products and Services

Verified

Key Learning Objectives:

Understand the organisational requirements for customer care and the supported products and services
Support products or services.

106

Remote Support for Products or Services

Verified

Key Learning Objectives:

Know the specified parts of customer care requirements and details of the supported products and services that apply to them, Provide routine support on specified products or services

107

Scaling networks

Verified

Key Learning Objectives:

Be able to configure switching hardware that facilitates net
Be able to implement wireless Local Area Networks (LANs) to provide net
Be able to implement Open Shortest Path First (OSPF) to enable end-to-end connectivity
Be able to implement Enhanced Interior Gateway Routing Protocol (EIGRP)
Be able to manage Inter Net
work Operating System (IOS) system image files

108

Securing ICT systems and networks

Verified

Key Learning Objectives:

Be able to implement net
work security
Be able to implement operational security in an ICT environment
Be able to dicover threats and vulnerabilities
Be able to implement data host security
Be able to configure access control
Be able to implement cryptography

109

Security of ICT Systems

Verified

Key Learning Objectives:

Know the common types of security threat to an organisation, its IT system and its data, with relevant methods and procedures for protecting it.
Apply security measures
Monitor security procedures

110

Software development fundamentals

Verified

Key Learning Objectives:

Know the fundamentals of core programming
Know what is involved in object orientated programming
Know requirements for software development
Know requirements for web application development
Know the requirements to create desktop applications
Know databases know how to store and use data
Be able to apply knowledge to create applications and store data

111

Software Installation and Upgrade

Verified

Key Learning Objectives:

Understand specified parts of the installation/upgrade process
Install and upgrade software

112

Software testing fundamentals

Verified

Key Learning Objectives:

Know what are the testing fundamentals
Know what is meant by testing methodology
Know how to create software tests
Know how to manage software testing projects
Know how to manage bugs
Know how to automate software testing
Be able to test software

113

Spreadsheet Software

Verified

Key Learning Objectives:

Use a spreadsheet to enter, edit and organise numerical and other data
Use appropriate formulas and tools to summarise and display spreadsheet information
Select and use appropriate tools and techniques to present spreadsheet information effectively

114

Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

Verified

Key Learning Objectives:

Install and upgrade Windows Vista
Customise and configure settings; post-installation, Configure Windows Vista security, Configure
troubleshoot and repair networking
Install, configure and troubleshoot devices
Troubleshoot and repair Windows Vista

115

Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Verified

Key Learning Objectives:

Deploy Windows Vista
Manage Windows Vista Security
Manage and Maintain Systems That Run Windows Vista, Configure and Troubleshoot Networking, Supporting and Maintaining Desktop Applications

116

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Verified

Key Learning Objectives:

Be able to install a Windows Desktop Operating System
Be able to manage and troubleshoot Access to Resources
Be able to configure and Troubleshoot Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments

117

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Verified

Key Learning Objectives:

Configuring and Troubleshooting Applications, Resolving Issues Related to Usability, Resolving Issues Related to Application Customization
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security

118

System Management

Verified

Key Learning Objectives:

Understand how to administer a system, Administer a system and change system configurations

119

System Operation

Verified

Key Learning Objectives:

Know how to operate the system
Operate systems
Maintain and implement system operating procedures.

120

Technical advice and guidance

Verified

Key Learning Objectives:

Know how to provide technical advice and guidance, Provide reactive technical advice and guidance to customers on a range of topics

121

Technical Advice and Guidance Level 1

Verified

Key Learning Objectives:

Know the information relating to the advice and guidance they are required to give and the relevant parts of the organisational policy, Provide advice and guidance under direction.

122

Technical fault diagnosis

Verified

Key Learning Objectives:

Understand the processes, methods and information that are used in the diagnostic process
Be able to diagnose faults with a wide range of causes
Select remedies for non-routine faults
Maintain diagnosis and remedy records

123

Testing ICT Systems

Verified

Key Learning Objectives:

Know technical information about a range of products, testing procedures and associated activities, equipment to be used and the reasons for the test
Carry out routine testing and assist in other testing

124

User Profile Administration

Verified

Key Learning Objectives:

Know how to assist in the administration of user profiles, Assist in the administration of user profiles

125

Using Email

Verified

Key Learning Objectives:

Use e-mail software tools and techniques to compose and send messages
Manage incoming email effectively

126

Using the Internet

Verified

Key Learning Objectives:

Connect to the Internet
Use browser software to navigate webpages effectively
Use browser tools to search for information from the Internet
Use browser software to communicate information online
Understand the need for safety and security practices when working online

127

VM Ware Certified Professional

Verified

Key Learning Objectives:

Understand how to plan
install and upgrade VMware ESX/ESXi
Be able to Configure ESX/ESXi Networking
Be able to Configure ESX/ESXi Storage
Be able to Install and Configure vCenter Server
Be able to Deploy and Manage Virtual Machines and vApps
Be able to Manage vCenter Compliance
Be able to Establish vCenter Service Levels
Be able to Perform Troubleshooting and Alarm Management

128

Web development fundamentals

Verified

Key Learning Objectives:

Know how to programme web applications
Know how to use data for webpages
Know how to troubleshoot web applications
Know client side scripting code and it's purpose
Know how to configure web applications
Be able to create a web based application

129

Website Software

Verified

Key Learning Objectives:

Plan and create web pages
Use website software tools to structure and format web pages, Publish web pages to the Internet or an intranet

130

Windows 7, Configuring

Verified

Key Learning Objectives:

Installing, Upgrading, and Migrating to Windows 7, Deploying Windows 7
Configuring Hardware and Applications
Configuring Net
work Connectivity
Configuring Access to Resources
Configuring Mobile Computing, Monitoring and Maintaining Systems that Run Windows 7

131

Windows 7, Enterprise Desktop Administrator

Verified

Key Learning Objectives:

Planning and Managing a Client Life Cycle Strategy, Designing a Standard Image, Designing Client Configurations, Designing a Windows 7 Client Deployment, Designing Application Packages for Deployment

132

Windows 7, Enterprise Desktop Support Technician

Verified

Key Learning Objectives:

Identifying Ca
use of and Resolving Desktop Application Issues, Identifying Ca
use of and Resolving Networking Issues
Managing and Maintaining Systems That Run Windows 7 Client, Supporting Mobile Users

133

Windows development fundamentals

Verified

Key Learning Objectives:

Know how to create Windows applications
Know how to create Windows Form applications
Know how to create Windows Services applications
Know how to access data in Windows form applications
Know how to deploy Windows applications
Be able to create Windows applications

134

Windows Server 2008, Enterprise Administrator

Verified

Key Learning Objectives:

work and application services, Design core identity and access management components, Design support identity and access management components, Design for business continuity and data availability

135

Windows Server 2008, Server Administrator

Verified

Key Learning Objectives:

Plan for Server Deployment
Plan for Server Management
Monitor and Maintain Servers
Plan Application and Data Provisioning
Plan for Business Continuity and High Availability

136

Windows Server Administration Fundamentals

Verified

Key Learning Objectives:

Understanding Server Installation, Understanding Server Roles, Understanding Active Directory, Understanding Storage, Understanding Server Performance Management, Understanding Server Maintenance

137

Word Processing Software

Verified

Key Learning Objectives:

Enter, edit and combine text and other information accurately within word processing documents, Structure information within word processing documents
Use word processing software tools to format and present documents

138

Working with ICT hardware and equipment

Verified

Key Learning Objectives:

Know how to carry out work under direction
Carry out work under direction

Regulatory & Verification Details

Qualification Number (QN): 501/1789/0
Regulated Status: Available to learners
Awarding Body: City & Guilds
Qualification Type: Vocationally-Related Qualification
Operational Start: Oct 2010
Operational End: Aug 2026