City & Guilds
Level 2
QN: 600/1199/3
Curriculum Active
City & Guilds Level 2 Diploma in Vehicle Parts Principles
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 527 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
24 Units
Guided Hours
527 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know relevant aspects of legislation, regulations, codes of practice and guidelines
- Understand how to comply with organisational policies and procedures relating to messaging and information systems
- Understand how to send electronic messages on behalf of customers
- Understand how to use available checking facilities
- Understand how to receive electronic messages on behalf of customers
- Understand how to access information from a remote system on behalf of a customer
2
Knowledge of Delivering Motor Vehicle Parts To Customers
Verified
Key Learning Objectives:
- Know legal and regulatory requirements relating to the delivery of motor vehicle parts
- Understand organisational requirements relating to the delivery of motor vehicle parts
- Know how to load motor vehicle parts for transport
- Understand the principles to observe when loading motor vehicle parts for delivery
- Know how to plan routes for the delivery of motor vehicle parts
3
Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know relevant aspects of legislation, regulations, codes of practice and guidelines
- Understand how to comply with organisational policies and procedures relating to the entry and retrieval of data
- Understand how to enter data in to an IT system
- Understand how to use available checking and help facilities
- Understand how to find information on an IT system
- Understand how to meet customer needs when entering and finding data on an IT system
4
Knowledge of Giving a Positive Impression to Vehicle Parts Customers
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service
- Understand the organisational context for working with vehicle parts customers
- Understand how to interact with vehicle parts’ customers
5
Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment
Verified
Key Learning Objectives:
- understand the correct personal and vehicle protective equipment to be used within the automotive environment
- understand effective housekeeping practices in the automotive environment
- understand key health and safety requirements relevant to the automotive environment
- understand about hazards and potential risks relevant to the automotive environment
- understand personal responsibilities
6
Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover security in the workplace
- Understand own company policy in regard to security
- Know the types of security risks that may occur in a vehicle parts environment
7
Knowledge of Processing Orders for Non-Stock Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand organisational systems and procedures relevant to ordering non-stock motor vehicle parts
- Know how to place orders for non-stock vehicle parts
- Know how to work with customers when placing orders for non-stock motor vehicle parts
- Know how to progress chase orders for non-stock motor vehicle parts
- Know how to keep records relating to orders for non-stock motor vehicle parts
8
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know legal and regulatory requirements relating to the processing of payment transactions
- Understand organisational requirements relating to the processing of payment transactions
- Understand how to deal with customers when processing payments
- Know how to calculate prices for motor vehicle parts
- Know how to process payments for motor vehicle parts
9
Knowledge of Processing Returned Goods And Materials In A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Understand legal and regulatory requirements relating to the return of goods and materials
- Understand how to process returns of goods and materials
- Understand how to process replacements and refunds for goods and materials
- Understand how to process returned goods and materials
10
Knowledge of Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts
- Understand organisational systems relevant to receiving and storing motor vehicle parts
- Understand the importance of receiving and storing vehicle parts correctly
- Know how to store motor vehicle parts after receiving them
11
Knowledge of Selecting and Issuing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover handling and issuing motor vehicle parts
- Understand terminology, systems and procedures relating to motor vehicle parts
- Know vehicle systems and the location of parts in motor vehicle systems
- Know how to identify motor vehicle parts to match customer requirements
- Know how to handle motor vehicle parts
12
Knowledge of Support for Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- understand key organisational structures, functions and roles within the automotive work environment
- understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment
- understand the importance of different types of communication within the automotive work environment
- understand communication requirements when carrying out vehicle repairs in the automotive work environment
- understand how to develop good working relationships with colleagues and customers in the automotive workplace
13
Skills in Communicating Information Electronically Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to send electronic messages on behalf of customers
- Be able to use available checking facilities when sending electronic messages
- Be able to save electronic messages on an IT system
- Be able to receive electronic messages
- Be able to access information from a remote system on behalf of a customer
14
Skills in Delivering Motor Vehicle Parts To Customers
Verified
Key Learning Objectives:
- Be able to prepare for the delivery of motor vehicle parts
- Be able to load a motor vehicle parts delivery vehicle
- Be able to delivery motor vehicle parts to customers
- Be able to deal with records and reports following the delivery of motor vehicle parts
15
Skills in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to enter data into an IT system
- Be able to use available checking facilities when entering data
- Be able to save data on an IT system
- Be able to find data on an IT system
- Be able to meet customer needs when entering and finding data
16
Skills in Giving a Positive Impression to Vehicle Parts Customers
Verified
Key Learning Objectives:
- Be able to establish a good rapport with vehicle parts customers
- Be able to respond appropriately to vehicle parts’ customers
- Be able to provide vehicle parts customers with the information they need
17
Skills in Health, Safety and Good Housekeeping in the Automotive Environment
Verified
Key Learning Objectives:
- be able to use correct personal and vehicle protection within the automotive environment
- be able to carry out effective housekeeping practices in the automotive environment
- be able to recognise and deal with dangers in order to work safely within the automotive workplace
- be able to conduct themselves responsibly
18
Skills in Identifying and Reporting Security Risks within a Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to follow security procedures
- Be able to identify security risks when they occur
- Be able to deal with security risks and incidents
- Be able to complete reports of security incidents
19
Skills in Processing Orders for Non-Stock Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to agree orders for non-stock motor vehicle parts with the customer
- Be able to place orders for non-stock motor vehicle parts on behalf of the customer
- Be able to monitor progress on orders for non-stock motor vehicle parts
- Be able to maintain records relating to orders for non-stock motor vehicle parts
20
Skills in Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to calculate prices for motor vehicle parts
- Be able to process payments for motor vehicle parts
- Be able to provide an appropriate level of customer service when processing payments
21
Skills in Processing Returned Goods And Materials In A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to assist customers who wish to return goods and materials
- Be able to provide customers with replacement goods and materials
- Be able to ensure customers receive refunds
- Be able to deal with returned goods and materials
22
Skills in Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to prepare to receive and store motor vehicle parts
- Be able to receive motor vehicle parts
- Be able to store motor vehicle parts after receiving them
- Be able to maintain records relating to receiving and storing motor vehicle parts
23
Skills in Selecting and Issuing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to identify motor vehicle parts to meet customer requirements
- Be able to locate motor vehicle parts to meet customer requirements
- Be able to report on stock levels and condition
- Be able to issue motor vehicle parts to the customer
24
Skills in Supporting Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- be able to work effectively within the organisational structure of the automotive work environment
- be able to obtain and use information in order to support their job role within the automotive work environment
- be able to communicate with and support colleagues and customers effectively within the automotive work environment
- be able to develop and keep good working relationships in the automotive work environment
Regulatory & Verification Details
- Qualification Number (QN)
- 600/1199/3
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2011
- Operational End
- Aug 2026