City & Guilds
Level 2
QN: 500/9677/1
Curriculum Active
City & Guilds Level 2 NVQ Certificate in Business and Administration
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 1960 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
88 Units
Guided Hours
1960 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administer human resource records
Verified
Key Learning Objectives:
- Understand how to create personnel files for new starters
- Understand how to maintain Human Resource information
- Understand how to report Human Resource information
- Understand the organisational and legal requirements for administering Human Resource records
- Be able to create personnel files for new starters
- Be able to maintain Human Resource information
- Be able to report Human Resource information
- Be able to comply with organisational and legal requirements
2
Administer Legal Files
Verified
Key Learning Objectives:
- Understand legislative and organisational procedures for administering legal files
- Understand the type of legal work they are responsible for
- Understand how to open legal files
- Understand how to maintain and administer a legal file
- Understand how to close and archive a legal file
- Be able to open a legal file
- Be able to maintain and administer a legal file
- Be able to close and archive a legal file
3
Administer parking and traffic challenges, representations and civil parking appeals
Verified
Key Learning Objectives:
- Understand the organisational and legal context for administering parking and traffic challenges, representations and appeals
- Understand how to register receipt of challenges, representations and CPN appeals
- Understand how to respond to challenges, representations and CPN appeals
- Be able to register receipt of challenges, representations and CPN appeals
- Be able to respond to challenges, representation and CPN appeals
4
Administer parking and traffic debt recovery
Verified
Key Learning Objectives:
- Understand the organisational and legal context for administering parking and traffic recovery
- Understand the processes involved in debt recovery
- Be able to administer parking and traffic debt recovery
5
Administer parking dispensations
Verified
Key Learning Objectives:
- Understand the organisational and legal context for administering parking dispensations
- Understand the processes involved in administering parking dispensations
- Be able to receive and process applications for parking dispensations
- Be able to issue documentation for parking dispensations
6
Administer statutory parking and traffic appeals
Verified
Key Learning Objectives:
- Understand the organisational and legal context for administering statutory parking and traffic appeals
- Understand how to prepare case evidence
- Understand how to investigate the case for statutory appeal and decide how to proceed
- Understand how to contest a statutory appeal
- Understand how to respond to the outcome of a statutory appeal
- Be able to prepare case evidence
- Be able to investigate a case for statutory appeal and decide how to proceed
- Be able to contest a statutory appeal
- Be able to respond to the outcomes of a statutory appeal
7
Administer the recruitment and selection process
Verified
Key Learning Objectives:
- Understand how to advertise job vacancies
- Understand how to respond to potential applicants
- Understand how to administer the selection process
- Understand how to administer the appointment process
- Be able to advertise job vacancies
- Be able to respond to potential applicants
- Be able to administer the selection process
- Be able to administer the appointment process
8
Agree a budget
Verified
Key Learning Objectives:
- Understand how to develop budgets
- Be able to agree a budget
9
Analyse and report data
Verified
Key Learning Objectives:
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Be able to analyse and evaluate data
- Be able to report data
10
Archive information
Verified
Key Learning Objectives:
- Understand procedures for archiving information
- Be able to archive information
11
Bespoke Software
Verified
Key Learning Objectives:
- organise and combine information using bespoke software
- Use tools and techniques to edit, process, format and present information
12
Build case files
Verified
Key Learning Objectives:
- Understand the organisational and legal context for building case files
- Understand how to handle information when building cases
- Understand how to build a case file
- Be able to build a case file
13
Building working relationships with others from different countries and diverse cultures
Verified
Key Learning Objectives:
- know the inmportance of treating people from different countries or cultures as individuals
- Be able to use inter-personal skills to build effective working relationships when working as part of a diverse group
- Be able to use communication skills to build effective working relationships when working as part of adiverse group
14
Co-ordinate an event
Verified
Key Learning Objectives:
- Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
- Understand the activities required when co-ordinating an event
- Be able to co-ordinate an event
15
Communicate in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Be able to plan communication
- Be able to communicate in writing
- Be able to communicate verbally
- Be able to identify and agree ways of developing communication skills
16
Contribute to innovation in a business environment
Verified
Key Learning Objectives:
- Understand the purpose and benefits of innovation in a business environment
- Understand how to contribute to research
- develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Be able to contribute to research and develop ideas
- Be able to present suggestion for new approaches and solutions
- Be able to evaluate
- review and make suggestions for new approaches and solutions
17
Contribute to running a project
Verified
Key Learning Objectives:
- Understand how to contribute to agree to a project brief
- Understand how to contribute to a project
- Understand the purpose of contributing to the evaluation of a project
- Be able to contribute to preparing and planning a project
- Be able to contribute to running a project
- Be able to contribute to evaluating the outcomes of a project
18
Data Management Software
Verified
Key Learning Objectives:
- Enter, edit and maintain data records in a data management system, Retrieve and display data records to meet requirements
19
Database Software
Verified
Key Learning Objectives:
- Enter, edit and organise structured information in a database
- Use database software tools to extract information and produce reports
20
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Be able to prepare for delivery of a presentation
- Be able to deliver a presentation
- Be able to evaluate a presentation
21
Deliver, monitor and evaluate customer service to external customers
Verified
Key Learning Objectives:
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Be able to build positive working relationships with external customers
- Be able to deliver external customer services to agreed quality standards and timescales
- Be able to deal with customer service problems and complaints for external customers
- Be able to monitor and evaluate services to external customers
22
Deliver, monitor and evaluate customer service to internal customers
Verified
Key Learning Objectives:
- Understand the meaning of internal customer
- Know the types of products and services relevant to internal customers
- Understand how to deliver customer service that meets or exceeds internal customer expectations
- Understand the purpose of quality standards and timescales for delivering customer service
- Understand how to deal with internal customer service problems
- Understand how to monitor and evaluate internal customer service and the benefits of this
- Be able to build positive working relationships with internal customers
- Be able to deliver customer services to agreed quality standards and timescales
- Be able to deal with internal customer service problems and complaints
- Be able to monitor and evaluate customer services to internal customers
23
Design and produce documents in a business environment
Verified
Key Learning Objectives:
- Understand the purpose and value of designing and producing high quality and attractive documents
- Know the resources available to design and produce documents and how to use them
- Understand the purpose and value of following procedures when designing and producing documents
- Be able to design and produce documents to agreed specifications
24
Develop a presentation
Verified
Key Learning Objectives:
- Understand the purpose of preparing for and evaluating a presentation
- Be able to develop a presentation
25
Ensure your own actions reduce risks to health and safety
Verified
Key Learning Objectives:
- Understand hazards and risks in the workplace
- Understand own responsibilities for health and safety in the workplace
- Be able to evaluate hazards and risks in the workplace
- Be able to reduce risks to health and safety in the workplace
26
Handle mail
Verified
Key Learning Objectives:
- Understand security procedures when handling mail or packages
- Understand the range of available internal and external mail services
- Be able to receive, distribute and collect internal mail or packages
- Be able to follow procedures for despatching mail or packages
- Be able to re
- report or refer problems that may occur in handling mail or packages
27
Improve own performance in a business environment
Verified
Key Learning Objectives:
- Understand how to improve own performance
- Be able to improve own performance using feedback
- Be able to agree own development needs using a learning plan
28
Improving Productivity Using IT
Verified
Key Learning Objectives:
- select and use appropriate IT systems and software for different purposes
- Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful
- Develop and test solutions to improve the ongoing use of IT tools and systems
29
IT Security for Users
Verified
Key Learning Objectives:
- Use appropriate methods to minimise security risks to IT systems and data
30
Maintain and issue stationery stock items
Verified
Key Learning Objectives:
- Understand procedures for maintaining and issuing stationery stock items
- Know how to handle, store and dispose of stationery stock items
- Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
- Understand how to make recommendations for improving stationery stock handling
- Be able to maintain stationery stock levels
- Be able to issue items from stationery stock
- Be able to deal with unwanted or damaged items of stationery stock
- Be able to make recommendations to improve stationery stock handling
31
Make and receive telephone calls
Verified
Key Learning Objectives:
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Be able to make telephone calls
- Be able to receive telephone calls
32
Manage Case Files
Verified
Key Learning Objectives:
- Understand the legislative and organisational requirements for managing case files
- Understand how to handle case information
- Understand how to manage case files
- Be able to manage case files
33
Manage own performance in a business environment
Verified
Key Learning Objectives:
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Be able to plan and be responsible for own work, supported by others, Behave in a way that supports effective working
34
Meet and welcome visitors
Verified
Key Learning Objectives:
- Understand procedures for meeting and welcoming visitors
- Be able to meet and welcome visitors
35
Monitor information systems
Verified
Key Learning Objectives:
- Understand how to monitor an information system
- Understand how to review and further develop an information system
- Be able to monitor an information system
36
Order products and services
Verified
Key Learning Objectives:
- Understand how to identify
- select and negotiate the supply of products and services
- Understand organisational requirements and policies for the ordering and supply of products and services
- Understand how to monitor
- evaluate and improve procedures for the ordering and supply of products and services
- Be able to follow organisational procedures for the ordering and supply of products and services
- Be able to maintain relationships with suppliers of products and services and deal with problems
- Be able to monitor
- evaluate and make recommendations to improve the ordering and supply of products and services
37
Organise and report data
Verified
Key Learning Objectives:
- Understand how to organise and report data that has been researched
- Be able to organise data
- Be able to report data
38
Payroll Processing
Verified
Key Learning Objectives:
- Be able to determine income tax to be deducted from gross pay
- Be able to determine national insurance contributions to be deducted from gross pay
- Be able to determine voluntary deductions and non-standard statutory deductions
- Record and reconcile payments and deductions to employees and external agencies
39
Plan and organise an event
Verified
Key Learning Objectives:
- Understand the role of an event organiser in planning an event
- Understand the arrangements to be made when planning and organising an event
- Understand the different types of venues and resources needed for different types of events
- Be able to plan and organise an event
40
Plan and organise meetings
Verified
Key Learning Objectives:
- Understand the arrangements and actions required for planning and organising meetings
- Be able to prepare for a meeting
- Be able to support running a meeting, How to follow up a meeting
41
Prepare text from notes
Verified
Key Learning Objectives:
- Understand preparing text from notes
- Understand the purpose and benefits of following procedures when preparing text from notes
- Be able to prepare for text from notes
- Be able to prepare text from notes
42
Prepare text from notes using touch typing _40 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Be able to prepare for tasks
- Be able to produce texts using touch typing
43
Prepare text from notes using touch typing _60 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Be able to prepare for tasks
- Be able to produce texts using touch typing at a minimum speed of 60 wpm
44
Prepare text from recorded audio instruction _40 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Be able to produce texts from audio recordings
45
Prepare text from recorded audio instruction _60 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Be able to produce texts from audio recordings
46
Prepare text from shorthand _60 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Be able to prepare for tasks, and use shorthand to take dictation
- Be able to produce texts from shorthand
47
Prepare text from shorthand _80 wpm_
Verified
Key Learning Objectives:
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Be able to prepare for tasks, and use shorthand to take dictation
- Be able to produce texts from shorthand
48
Presentation Software
Verified
Key Learning Objectives:
- Input and combine text and other information within presentation slides
- Use presentation software tools to structure, edit and format slides
- Prepare slides for presentation to meet needs
49
Processing customers’ financial transactions
Verified
Key Learning Objectives:
- Be able to deal with customer transactions and documentation
- Be able to comply with all codes, laws and regulatory requirements
50
Produce documents in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Be able to prepare for tasks
- Be able to produce documents to agreed specifications
51
Provide administrative support in schools
Verified
Key Learning Objectives:
- Understand how to develop and maintain contacts in a school environment
- Be able to implement school administrative systems and procedures
- Be able to handle confidential information in a school environment
- Understand the environment in which the school operates
- Understand how their own role contributes to the work of the school
- Understand the policies and procedures they should follow in a school environment
- Understand policies and procedures in relation to child protection and student welfare in a school environment
- Understand the school’s administrative systems and procedures
- Understand how to handle confidential information in a school environment
- Be able to develop and maintain contacts in a school environment
- Be able to follow school procedures for relationships with other people
52
Provide reception services
Verified
Key Learning Objectives:
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role, Provide a reception service
53
Research information
Verified
Key Learning Objectives:
- Understand procedures for researching information
- Be able to research information for others
54
Respond to change in a business environment
Verified
Key Learning Objectives:
- Understand the causes and effects of change in a business environment
- Understand own role in supporting change
- Understand own role in responding to change
- Be able to respond to change
- Be able to support the evaluation of change
55
Set Up an IT System
Verified
Key Learning Objectives:
- Select and connect up a personal computer safely with associated hardware and storage media to meet needs
- Select and connect an IT system to a communication service to meet needs
- Install and configure software for use, Check that the IT system and communication service are working successfully
56
Solve business problems
Verified
Key Learning Objectives:
- Know how to recognise business problems and their causes
- Understand techniques for solving business problems
- Know how to review approaches and solutions to business problems
- Be able to recognise business problems
- Be able to plan and carry out a solution to a business problem
- Be able to review a solution to the business problem
57
Spreadsheet Software
Verified
Key Learning Objectives:
- Use a spreadsheet to enter, edit and organise numerical and other data
- Use appropriate formulas and tools to summarise and display spreadsheet information
- Select and use appropriate tools and techniques to present spreadsheet information effectively
58
Store and retrieve information
Verified
Key Learning Objectives:
- Understand processes and procedures for storing and retrieving information
- Be able to store information
- Be able to retrieve information
59
Support Individuals With Specific Communication Needs
Verified
Key Learning Objectives:
- Understand specific communication needs and factors affecting them
- Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them
- Be able to interact with individuals using their preferred communication
- Be able to promote communication between individuals and others
- Know how to support the use of communication technology and aids
- Be able to review an individual’s communication needs and the support provided to address them
60
Support the co-ordination of an event
Verified
Key Learning Objectives:
- Understand the role and purpose of supporting the co-ordination of an event
- Be able to support the co-ordination of an event
61
Support the design and development of an information system
Verified
Key Learning Objectives:
- Understand the purpose of supporting the design and development of an information system
- Understand how to contribute to the design and development of an information system
- Be able to contribute to the design and development of an information system
62
Support the management and development of an information system
Verified
Key Learning Objectives:
- Understand how to contribute to the management of an information system
- Understand how to contribute to the review and further development of an information system
- Be able to contribute to the management of an information system
- Be able to contribute to the evaluation of an information system
63
Support the organisation of an event
Verified
Key Learning Objectives:
- Understand the role and purpose of providing support with the organisation of an event
- Be able to support the organisation of an event
64
Support the organisation of business travel or accommodation
Verified
Key Learning Objectives:
- Understand the purpose of confirming a brief and budget for business travel or accommodation
- Know the sources of information and facilities available to make business travel or accommodation arrangements
- Be able to support the organisation with business travel or accommodation arrangements
65
Support the organisation of meetings
Verified
Key Learning Objectives:
- Understand the arrangements to be made to support the planning and organising of meetings
- Be able to prepare for a meeting
- Be able to follow up a meeting
66
Take minutes
Verified
Key Learning Objectives:
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Know how to take minutes at meetings
- Be able to prepare for taking minutes
- Be able to minute meetings
67
Use a diary system
Verified
Key Learning Objectives:
- Understand a diary system
- Understand how to use a diary system
- Be able to use a diary system
68
Use electronic message systems
Verified
Key Learning Objectives:
- Understand the use of electronic message systems
- Be able to use electronic message systems
69
Use occupational health and safety guidelines when using keyboards
Verified
Key Learning Objectives:
- Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
- Be able to use occupational health and safety guidelines
70
Use office equipment
Verified
Key Learning Objectives:
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Be able to use office equipment
71
Using Collaborative Technologies
Verified
Key Learning Objectives:
- Stay safe and secure when using collaborative technology, Set up and access IT tools and devices for collaborative working
- Prepare collaborative technologies for use
- Contribute to tasks using collaborative technologies
72
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage incoming email effectively
73
Website Software
Verified
Key Learning Objectives:
- Plan and create web pages
- Use website software tools to structure and format web pages, Publish web pages to the Internet or an intranet
74
Word Processing Software
Verified
Key Learning Objectives:
- Enter, edit and combine text and other information accurately within word processing documents, Structure information within word processing documents
- Use word processing software tools to format and present documents
75
Work in a business environment
Verified
Key Learning Objectives:
- Understand how to respect other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand the purpose and procedures for keeping waste to a minimum in a business environment
- Understand procedures for disposal of hazardous materials
- Know how to support sustainability in an organisation
- Be able to respect and support other people at work in an organisation
- Be able to maintain security and confidentiality
- Be able to support sustainability and minimise waste in an organisation
76
Work with other people in a business environment
Verified
Key Learning Objectives:
- Understand how your role fits with organisational values and practices
- Understand how to work as part of a team to achieve goals and objectives
- Understand how to communicate as part of a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Be able to work in a way that fits with organisational values and practices
- Be able to work in a team to achieve goals and objectives
- Be able to deal with or refer problems in a team
- Be able to use feedback on objectives in a team
Regulatory & Verification Details
- Qualification Number (QN)
- 500/9677/1
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2010
- Operational End
- Dec 2026