City & Guilds
Level 2
QN: 500/9568/7
Curriculum Active
City & Guilds Level 2 NVQ Certificate in Rail Services (Passenger Services)
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 430 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
22 Units
Guided Hours
430 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assist in the protection of revenue in the rail industry
Verified
Key Learning Objectives:
- Be able to verify and issue travel documents
- Know how to verify and issue travel documents
- Be able to deal with travel document irregularities
- Know how to deal with travel document irregularities
2
Assist in the provision of a suitable environment for customers and other members of the public in the rail industry
Verified
Key Learning Objectives:
- Be able to provide a suitable environment for customers and other members of the public
- Know how to provide a suitable environment for customers and other members of the public
3
Assist in the safe operation of trains in service
Verified
Key Learning Objectives:
- Be able to assist in the safe operation of trains in service
- Know how to assist in the safe operation of trains in service
4
Contribute to the removal of accumulated waste in the rail industry
Verified
Key Learning Objectives:
- Be able to remove waste
- Know how to remove waste
5
Contribute to the safe dispatch of trains from platforms
Verified
Key Learning Objectives:
- Be able to contribute to the safe dispatch of trains from platforms
- Know how to contribute to the safe dispatch of trains from platforms
6
Couple and uncouple rail vehicles
Verified
Key Learning Objectives:
- Be able to couple rail vehicles
- Be able to uncouple rail vehicles
- Know how to couple and uncouple rail vehicles
7
Display promotional materials in the rail industry
Verified
Key Learning Objectives:
- Be able to maintain stocks of promotional materials
- Know how to maintain stocks of promotional materials
- Be able to maintain promotional equipment
- Know how to maintain promotional equipment
8
Maintain a clean and tidy environment for rail customers and other members of the public
Verified
Key Learning Objectives:
- Be able to clean the location
- Know how to clean the location
9
Maintain a safe and secure working environment in the rail industry
Verified
Key Learning Objectives:
- Be able to maintain safe working practices
- Know how to maintain safe working practices
- Be able to contribute to the security of the work environment
- Know how to contribute to the security of the work environment
10
Maintain and develop personal knowledge, understanding and skills in the rail industry
Verified
Key Learning Objectives:
- Be able to develop within the work role
- Know how to develop within the work role
11
Maintain effective working relationships with colleagues in the rail industry
Verified
Key Learning Objectives:
- Be able to maintain effective working relationships with colleagues
- Know how to maintain effective working relationships with colleagues
- Be able to maintain effective communications with colleagues
- Know how to maintain effective communications with colleagues
- Be able to promote equality and diversity in the workplace
- Know how to promote equality and diversity in the workplace
12
Manage conflict in the rail industry
Verified
Key Learning Objectives:
- Be able to assess situations and decide on action needed
- Know how to assess situations and decide on action needed
- Be able to take action to deal with conflict
- Know how to take action to deal with conflict
13
Obtain and communicate information in the rail industry
Verified
Key Learning Objectives:
- Be able to obtain and store information
- Know how to obtain and store information
- Be able to communicate information
- Know how to communicate information
14
Operate the automatic ticket barriers on the gateline
Verified
Key Learning Objectives:
- Be able to operate and monitor the automatic ticket barriers
- Know how to operate and monitor the automatic ticket barriers
15
Prepare to undertake duties in the rail industry
Verified
Key Learning Objectives:
- Be able to complete personal preparation
- Know how to complete personal preparation
- Be able to prepare for duty
- Know how to prepare for duty
16
Promote services and products in the rail industry
Verified
Key Learning Objectives:
- Be able to provide information and advice on services and products
- Be able to contribute to the promotion of services and products
- Know how to provide information and advice on, and contribute to the promotion of services and products
17
Provide a secure environment for customers’ property in the rail industry
Verified
Key Learning Objectives:
- Be able to assist in the safe carriage of customers' property
- Know how to assist in the safe carriage of customers' property
- Be able to deal with lost and found property
- Know how to deal with lost and found property
18
Provide customer service in the rail industry
Verified
Key Learning Objectives:
- Be able to promote and maintain customer service
- Know how to promote and maintain customer service
- Be able to deal with customer complaints and enquiries
- Know how to deal with customer complaints and enquiries
- Be able to provide assistance to customers
- Know how to provide assistance to customers
19
Provide travel products to customers in the rail industry
Verified
Key Learning Objectives:
- Be able to set up a point of sale
- Know how to set up a point of sale
- Be able to establish customer requirements for an entitlement to products
- Know how to establish customer requirements for an entitlement to products
- Be able to complete customer transactions to meet established requirements
- Know how to complete customer transactions to meet established requirements
- Be able to close point of sale
- Know how to close point of sale
20
Respond to emergency situations on railway premises
Verified
Key Learning Objectives:
- Be able to respond to emergency situations on railway premises
- Know how to respond to emergency situations on railway premises
21
Respond to out of course and emergency situations on platforms
Verified
Key Learning Objectives:
- Be able to respond to out of course and emergency situations on platforms
- Know how to respond to out of course and emergency situations on platforms
22
Respond to out of course and emergency situations on trains in service
Verified
Key Learning Objectives:
- Be able to respond to out of course and emergency situations on trains in service
- Know how to respond to out of course and emergency situations on trains in service
Regulatory & Verification Details
- Qualification Number (QN)
- 500/9568/7
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2010
- Operational End
- Aug 2026