City & Guilds
Level 2
QN: 500/9555/9
Curriculum Active
City & Guilds Level 2 NVQ Diploma in Rail Services (Control Room Operations)
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 423 hours.
Qualification Level
Level 2
Awarding Body
City & Guilds
Syllabus Units
13 Units
Guided Hours
423 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Control utilisation of rolling stock to meet maintenance requirements in the rail industry
Verified
Key Learning Objectives:
- Be able to plan for the maintenance of rolling stock
- Know how to plan for the maintenance of rolling stock
- Be able to manage the rolling stock maintenance plan
- Know how to manage the rolling stock maintenance plan
2
Develop and maintain effective relationships with customers and suppliers in the rail industry
Verified
Key Learning Objectives:
- Be able to develop productive working relationships with customers and suppliers
- Know how to develop productive working relationships with customers’ and suppliers’
- Be able to investigate and deal with customers' and suppliers' concerns
- Know how to investigate and deal with customers' and suppliers' concerns
3
Identify and respond to deviations from the planned service in the rail industry
Verified
Key Learning Objectives:
- Be able to identify deviations from the planned service
- Know how to identify deviations from the planned service
- Be able to respond to deviations from the planned service
- Know how to respond to deviations from the planned service
4
Identify symptoms of engineering faults and failures and take remedial action in the rail industry
Verified
Key Learning Objectives:
- Be able to identify symptoms of engineering faults and failures
- Know how to identify symptoms of engineering faults and failures
- Be able to undertake necessary actions to restore systems to operation
- Know how to undertake necessary actions to restore systems to operation
5
Implement plans to meet operational requirements in the rail industry
Verified
Key Learning Objectives:
- Be able to initiate plans to meet immediate operational requirements
- Know how to initiate plans to meet immediate operational requirements
- Be able to implement plans to meet operational requirements
- Know how to implement plans to meet operational requirements
6
Maintain a safe and secure working environment in the rail industry
Verified
Key Learning Objectives:
- Be able to maintain safe working practices
- Know how to maintain safe working practices
- Be able to contribute to the security of the work environment
- Know how to contribute to the security of the work environment
7
Maintain and develop personal knowledge, understanding and skills in the rail industry
Verified
Key Learning Objectives:
- Be able to develop within the work role
- Know how to develop within the work role
8
Maintain effective working relationships with colleagues in the rail industry
Verified
Key Learning Objectives:
- Be able to maintain effective working relationships with colleagues
- Know how to maintain effective working relationships with colleagues
- Be able to maintain effective communications with colleagues
- Know how to maintain effective communications with colleagues
- Be able to promote equality and diversity in the workplace
- Know how to promote equality and diversity in the workplace
9
Monitor and ensure the provision of train services to the rail industry
Verified
Key Learning Objectives:
- Be able to monitor actual against planned service provision
- Know how to monitor actual against planned service provision
- Be able to ensure the effective use of resources
- Know how to ensure the effective use of resources
10
Obtain and communicate information in the rail industry
Verified
Key Learning Objectives:
- Be able to obtain and store information
- Know how to obtain and store information
- Be able to communicate information
- Know how to communicate information
11
Operate control room equipment to meet operational requirements in the rail industry
Verified
Key Learning Objectives:
- Be able to select and operate control room equipment
- Know how to select and operate control room equipment
- Be able to manage the effect of equipment failure on control room operations
- Know how to manage the effect of equipment failure on control room operations
12
Plan protection requirements in the rail industry
Verified
Key Learning Objectives:
- Be able to plan protection requirements
- Know and understand how to plan protection requirements
13
Prepare to undertake duties in the rail industry
Verified
Key Learning Objectives:
- Be able to complete personal preparation
- Know how to complete personal preparation
- Be able to prepare for duty
- Know how to prepare for duty
Regulatory & Verification Details
- Qualification Number (QN)
- 500/9555/9
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2010
- Operational End
- Dec 2026