City & Guilds
Level 3
QN: 600/5934/5
Curriculum Active
City & Guilds Level 3 Award in Leadership and Management Skills
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 310 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
45 Units
Guided Hours
310 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is
- Understand the different types of innovation and their application within an organisation
- Understand the drivers of innovation
- Understand the conditions that promote and hinder innovation in the workplace
- Understand the use of creative thinking in innovation
- Understand the innovation process
- Understand how to implement and measure the impact of innovation
2
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
3
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
4
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
5
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
6
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
7
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation
- Know how to identify and plan change in an organisation
8
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
9
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
10
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting
- Understand how to manage a meeting
11
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
12
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
13
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others
- Know how to meet the needs and/or expectations of others
- Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
14
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
15
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation
- Understand costs within an organisation
16
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
17
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
18
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context
- Understand the importance of effective and ethical contracting in coaching
- Understand the process of effective coaching within their own workplace
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
19
Understanding Good Practice in Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective mentoring within an organisational context
- Understand the importance of effective and ethical contracting in mentoring
- Understand the process of effective mentoring within their own workplace
- Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
20
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
21
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring
- Understand the process for effective workplace mentoring
22
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
23
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working
- Know how to lead a remote working team
- Know how to provide support for remote workers
24
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Know how to minimise waste in an organisation
25
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
26
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
27
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
28
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
29
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts
- Understand the marketing context
30
Understanding Mental Health in the Workplace
Verified
Key Learning Objectives:
- Understand why mental health matters in the workplace
- Understand the spectrum of mental health
- Know how to identify signs of distress in the workplace
31
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
32
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
33
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
34
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
35
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace
36
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace
- Know how to select the right person
37
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
38
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
39
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
40
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
41
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
42
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
43
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
44
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
45
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5934/5
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012