City & Guilds
Level 3
QN: 600/1460/X
Curriculum Active
City & Guilds Level 3 Award In Management of Volunteers
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 572 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
28 Units
Guided Hours
572 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
City & Guilds Level 3 Award in Leadership and Management
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring, Understand the process for effective workplace mentoring
2
City & Guilds Level 3 Award in Leadership and Management
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working, Know how to lead a remote working team, Know how to provide support for remote workers
3
City & Guilds Level 3 Award in Leadership and Management
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships, Understand how to build a team
4
City & Guilds Level 3 Award in Leadership and Management
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service, Understand customer service standards, Know how to monitor customer service performance
5
City & Guilds Level 3 Award in Leadership and Management
Understanding leadership
Verified
Key Learning Objectives:
- Describe different leadership styles and their characteristics
- Explain the advantages and disadvantages of different leadership styles in various situations
- Identify key qualities of effective leaders
- Assess own leadership qualities and potential
- Develop a personal development plan to enhance leadership capabilities
6
City & Guilds Level 3 Award in Leadership and Management
Understanding Mental Health in the Workplace
Verified
Key Learning Objectives:
- Understand why mental health matters in the workplace, Understand the spectrum of mental health, Know how to identify signs of distress in the workplace
7
City & Guilds Level 3 Award in Leadership and Management
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact, Know how to gather and interpret information to solve a problem, Know how to evaluate options to make a decision, Know how to plan, monitor and review the implementation and communication of decisions
8
City & Guilds Level 3 Award in Leadership and Management
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation, Be able to conduct a briefing or presentation, Be able to evaluate a briefing or presentation
9
City & Guilds Level 3 Award in Leadership and Management
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility, Understand environmental issues affecting the organisation and how these issues can be managed, Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
10
City & Guilds Level 3 Award in Leadership and Management
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives, Understand how to delegate to achieve workplace objectives
11
City & Guilds Level 3 Award in Leadership and Management
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is, Understand the different types of innovation and their application within an organisation, Understand the drivers of innovation, Understand the conditions that promote and hinder innovation in the workplace, Understand the use of creative thinking in innovation, Understand the innovation process, Understand how to implement and measure the impact of innovation
12
City & Guilds Level 3 Award in Leadership and Management
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
13
City & Guilds Level 3 Award in Leadership and Management
Understanding Good Practice in Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective mentoring within an organisational context, Understand the importance of effective and ethical contracting in mentoring, Understand the process of effective mentoring within their own workplace, Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
14
City & Guilds Level 3 Award in Leadership and Management
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Explain the procurement process and its importance in own organisation
- Identify the criteria used to select specialist suppliers in own organisation
- Describe the methods used to manage supplier performance and relationships
- Evaluate the impact of effective supplier management on organisational objectives
15
City & Guilds Level 3 Award in Leadership and Management
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Identify potential threats and risks to an organisation
- Assess the likelihood and impact of business risks
- Explain methods to reduce the impact of business interruption
- Describe the steps to recover after a major incident
- Evaluate the effectiveness of business continuity plans
- Apply risk management principles to a workplace scenario
16
City & Guilds Level 3 Award in Leadership and Management
Understanding performance management
Verified
Key Learning Objectives:
- Explain the value of performance assessment for both organisational and individual development.
- Describe the key stages of the performance management cycle.
- Apply techniques for setting SMART objectives with team members.
- Evaluate different methods of performance appraisal.
- Explain the principles of effective feedback in the workplace.
- Analyse the causes and indicators of underperformance.
- Develop a plan to address underperformance in a team member.
- Justify the importance of fair and consistent management of underperformance.
17
City & Guilds Level 3 Award in Leadership and Management
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Explain the importance of quality management in achieving organisational objectives
- Describe the key principles of quality management
- Analyse the impact of poor quality on business performance
- Evaluate different methods for delivering quality in the workplace
- Apply quality tools and techniques to a given scenario
18
City & Guilds Level 3 Award in Leadership and Management
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Explain the purpose and benefits of an induction process for new staff.
- Describe the key stages of an induction process.
- Identify legal and organizational requirements that must be covered during induction.
- Analyze methods for evaluating the effectiveness of an induction process.
- Evaluate the impact of an effective induction on employee retention and performance.
- Recommend improvements to an induction process based on evaluation findings.
19
City & Guilds Level 3 Award in Leadership and Management
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team, Know how to motivate and develop the team
20
City & Guilds Level 3 Award in Leadership and Management
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Explain the different types of costs incurred by an organisation
- Describe the purpose and main components of a budget
- Analyse how budgets are used to monitor and control organisational performance
- Evaluate the importance of cost and budget information for decision-making
21
City & Guilds Level 3 Award in Leadership and Management
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching, Understand the process and content of effective workplace coaching
22
City & Guilds Level 3 Award in Leadership and Management
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems, Understand the use and application of IT applications for information systems in an organisation
23
City & Guilds Level 3 Award in Leadership and Management
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
24
City & Guilds Level 3 Award in Leadership and Management
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace, Understand how contractors can be managed in the workplace
25
City & Guilds Level 3 Award in Leadership and Management
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace, Know how to select the right person
26
City & Guilds Level 3 Award in Leadership and Management
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity, Understand the context within which the organisation operates
27
City & Guilds Level 3 Award in Leadership and Management
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace, Understand how to support individuals in the team and minimise stress in others
28
City & Guilds Level 3 Award in Leadership and Management
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace, Know how to allocate work to team members, Understand how to improve the performance of a team in delivering to plan
29
City & Guilds Level 3 Award in Leadership and Management
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Explain the principles of effective negotiation and the stages of the negotiation process.
- Apply different influencing techniques to achieve desired outcomes in a workplace scenario.
- Evaluate the importance of networking for career development and organisational success.
- Develop a networking plan to support professional objectives.
- Analyse the ethical considerations in negotiation and networking.
30
City & Guilds Level 3 Award in Leadership and Management
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace, Understand how to coach an individual in an organisation
31
City & Guilds Level 3 Award in Leadership and Management
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation, Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation, Understand the effects of innovation and change on people and teams in an organisation
32
City & Guilds Level 3 Award in Leadership and Management
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace, Understand the methods of communication, Be able to assess own effectiveness in communication
33
City & Guilds Level 3 Award in Leadership and Management
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation, Understand whether the prescribed security measures are effective in the organisation, Know how to identify improvements to existing security measures
34
City & Guilds Level 3 Award in Leadership and Management
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, Understand own responsibilities for health and safety in the workplace
35
City & Guilds Level 3 Award in Leadership and Management
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs, Know how to develop self and others to achieve organisational objectives
36
City & Guilds Level 3 Award in Leadership and Management
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context, Understand the importance of effective and ethical contracting in coaching, Understand the process of effective coaching within their own workplace, Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
37
City & Guilds Level 3 Award in Leadership and Management
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Explain the processes for acquiring material stocks in an organisation
- Describe methods for controlling and recording material stocks
- Evaluate the importance of effective and efficient use of equipment
- Identify strategies to minimise waste in an organisation
- Apply techniques for monitoring and improving resource efficiency
38
City & Guilds Level 3 Award in Leadership and Management
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Identify the range of support services required by an organisation
- Explain the legislation that impacts on support services
- Describe how support services are currently provided and delivered
- Compare different options for delivering support services
- Evaluate the advantages and disadvantages of each delivery option
- Recommend an appropriate delivery model for a given organisation
39
City & Guilds Level 3 Award in Leadership and Management
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Explain the legal aspects of discipline in the workplace, including relevant employment law and statutory rights.
- Describe the key components of an organisational disciplinary policy and its alignment with legal requirements.
- Analyse methods for monitoring discipline in the workplace and their effectiveness.
- Evaluate the role of management in maintaining discipline and addressing misconduct.
- Apply disciplinary procedures in accordance with legal and organisational requirements.
40
City & Guilds Level 3 Award in Leadership and Management
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Identify the needs and expectations of different stakeholders in the workplace
- Explain how to meet the needs and expectations of others in a professional context
- Apply techniques for managing relationships when needs cannot be met
- Evaluate the impact of unmet needs on workplace relationships
- Develop a plan to improve relationships with stakeholders
41
City & Guilds Level 3 Award in Leadership and Management
Understanding marketing for managers
Verified
Key Learning Objectives:
- Explain the core principles of marketing and their importance to organisational success.
- Analyse the components of the marketing environment and their impact on managerial decisions.
- Apply the marketing mix framework to develop basic marketing strategies.
- Evaluate how market segmentation and targeting influence resource allocation.
- Assess the role of marketing in achieving competitive advantage.
- Distinguish between different marketing orientations (production, sales, market, societal).
42
City & Guilds Level 3 Award in Leadership and Management
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Explain the importance of clear meeting objectives and how they influence the agenda and attendee selection.
- Describe the key components of an effective meeting agenda and how to structure it to achieve desired outcomes.
- Analyse the role of the meeting leader in facilitating discussion, managing participation, and maintaining focus.
- Evaluate techniques for managing time effectively during a meeting to ensure all agenda items are covered.
- Apply strategies for handling difficult situations or conflicts that may arise during a meeting.
- Summarise the importance of recording accurate minutes and action points and communicating them to relevant stakeholders.
43
City & Guilds Level 3 Award in Leadership and Management
Planning change in the workplace
Verified
Key Learning Objectives:
- Identify internal and external forces for change in an organisation
- Explain the impact of change on different stakeholders
- Apply a recognised change management model to plan a change initiative
- Develop a change management plan including objectives, resources, and timeline
- Evaluate the potential barriers to change and propose solutions
44
City & Guilds Level 3 Award in Leadership and Management
Managing workplace projects
Verified
Key Learning Objectives:
- Describe the key stages of a simple workplace project lifecycle
- Explain the purpose and content of a project plan
- Identify financial resources required for a project and produce a basic budget
- Analyse the non-financial implications of a project on stakeholders and the organization
- Evaluate the success of a completed project against its objectives
- Apply techniques for monitoring project progress and controlling costs
45
City & Guilds Level 3 Award in Leadership and Management
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Analyse the factors that influence individual and team motivation levels in a workplace context.
- Evaluate how a specific motivational theory can be applied to improve employee performance.
- Recommend motivational strategies based on theoretical insights to address low performance.
- Assess the role of leadership in creating a motivating work environment.
46
City & Guilds Level 3 Award In Management of Volunteers
Managing volunteer agreements
Verified
Key Learning Objectives:
- Understand the difference between volunteer and employee relationships, Understand good practice in the recruitment process for volunteers, Understand good practice in volunteer agreements
47
City & Guilds Level 3 Award In Management of Volunteers
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the benefits of working with colleagues., Be able to establish working relationships with colleagues., Be able to act in a professional and respectful manner when working with colleagues., Be able to communicate with colleagues., Be able to identify potential work-related difficulties and explore solutions.
48
City & Guilds Level 3 Award In Management of Volunteers
Develop, maintain and review personal networks
Verified
Key Learning Objectives:
- Understand the benefits of networking and the need for data privacy., Be able to develop a personal network of contacts., Be able to review networking relationships.
49
City & Guilds Level 3 Award In Management of Volunteers
Make effective decisions
Verified
Key Learning Objectives:
- Be able to identify circumstances that require a decision to be made., Be able to collect information to inform decision-making., Be able to analyse information to inform decision-making., Be able to make a decision.
50
City & Guilds Level 3 Award In Management of Volunteers
Plan, allocate and monitor work of a team
Verified
Key Learning Objectives:
- Be able to plan work for a team., Be able to allocate work across a team., Be able to manage team members to achieve team objectives., Be able to monitor and evaluate the performance of team members., Be able to improve the performance of a team.
51
City & Guilds Level 3 Award In Management of Volunteers
Support individuals to develop and take responsibility for their performance
Verified
Key Learning Objectives:
- Be able to agree their performance development needs with an individual., Be able to understand how to help an individual create a development plan., Be able to support an individual in implementing their development plan., Be able to evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
52
City & Guilds Level 3 Award In Management of Volunteers
Manage personal development
Verified
Key Learning Objectives:
- Be able to identify and agree performance requirements of own work role., Be able to measure and progress against objectives., Be able to identify gaps in skills and knowledge in own performance., Be able to carry out and assess activities within own development plan.
53
City & Guilds Level 3 Award In Management of Volunteers
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
Verified
Key Learning Objectives:
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies., Be able to communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility., Be able to monitor equality, diversity and inclusion within own area of responsibility.
54
City & Guilds Level 3 Award In Management of Volunteers
Support learning and development within own area of responsibility
Verified
Key Learning Objectives:
- Be able to identify the learning needs of colleagues in own area of responsibility., Understand how to develop a learning environment in own area of responsibility., Be able to support colleagues in learning and its application., Be able to evaluate learning outcomes and future learning and development of colleagues.
55
City & Guilds Level 3 Award In Management of Volunteers
Supervise and support volunteers
Verified
Key Learning Objectives:
- Know how to encourage the development of volunteers., Be able to provide appropriate and effective support to volunteers, Be able to evaluate volunteer activities and achievements in a constructive manner., Understand how to communicate and exchange feedback with volunteers.
56
City & Guilds Level 3 Award In Management of Volunteers
Ensure compliance with legal, regulatory, ethical and social requirements
Verified
Key Learning Objectives:
- Be able to monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements., Be able to identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
57
City & Guilds Level 3 Award In Management of Volunteers
Manage risk in relation to volunteers
Verified
Key Learning Objectives:
- Understand how risk management impacts upon a volunteering policy., Be able to carry out and evaluate risk assessment., Be able to audit volunteer skills in relation to organisational goals., Be able to enable staff to assess and manage risk when working with volunteers.
58
City & Guilds Level 3 Award In Management of Volunteers
Participate in meetings
Verified
Key Learning Objectives:
- Prepare a meeting agenda that includes clear objectives and allocated time slots.
- Demonstrate effective participation in a meeting by contributing relevant points and respecting others' contributions.
- Communicate meeting outcomes and action points to relevant stakeholders in a timely and clear manner.
59
City & Guilds Level 3 Award In Management of Volunteers
Develop working relationships with colleagues and stakeholders
Verified
Key Learning Objectives:
- Identify stakeholders relevant to an organisation and explain their significance.
- Explain methods for establishing working relationships with colleagues and stakeholders.
- Demonstrate the ability to create an environment of trust and mutual respect.
- Evaluate the impact of effective stakeholder relationships on volunteer management.
- Apply communication techniques to build rapport with colleagues and stakeholders.
60
City & Guilds Level 3 Award In Management of Volunteers
Communicate information and knowledge
Verified
Key Learning Objectives:
- Identify the information required for effective communication in a volunteer management context.
- Assess the reliability of information sources for communication purposes.
- Explain different communication techniques and methods used in volunteer management.
- Apply appropriate communication techniques and methods to convey information and knowledge.
- Adapt communication techniques and methods based on target audience response.
61
City & Guilds Level 3 Award In Management of Volunteers
Set objectives and provide support for team members
Verified
Key Learning Objectives:
- Communicate a team’s purpose and objectives clearly to team members.
- Develop a plan with team members that outlines how team objectives will be met.
- Support team members by identifying opportunities for development and providing appropriate support.
- Monitor and evaluate progress against team objectives and recognize individual and team achievements.
62
City & Guilds Level 3 Award In Management of Volunteers
Provide leadership and direction for own area of responsibility
Verified
Key Learning Objectives:
- Be able to lead in own area of responsibility., Be able to provide direction and set objectives in own area of responsibility., Be able to communicate the direction for own area of responsibility and collect feedback to inform improvement., Be able to assess own leadership performance.
63
City & Guilds Level 3 Award In Management of Volunteers
Manage knowledge in own area of responsibility
Verified
Key Learning Objectives:
- Conduct a knowledge audit to identify existing knowledge assets in own area of responsibility.
- Develop a plan to address knowledge gaps and enhance knowledge creation.
- Implement strategies to share knowledge among volunteers and staff.
- Evaluate the effectiveness of knowledge management practices and propose improvements.
64
City & Guilds Level 3 Award In Management of Volunteers
Lead and manage meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead a meeting., Be able to manage meeting procedures., Be able to chair a meeting., Be able to undertake post-meeting tasks.
65
City & Guilds Level 3 Award In Management of Volunteers
Manage conflict in a team
Verified
Key Learning Objectives:
- Be able to support team members’ understanding of their role and position within a team., Be able to take measures to minimise conflict within a team., Be able to understand how to encourage team members to resolve their own conflicts., Be able to understand legal and organisational requirements concerning conflict.
66
City & Guilds Level 3 Award In Management of Volunteers
Analyse the market in which your organisation operates
Verified
Key Learning Objectives:
- Be able to analyse customers’ needs., Be able to analyse the market using research tools and techniques., Be able to communicate research findings to inform managerial decisions.
67
City & Guilds Level 3 Award In Management of Volunteers
Plan, allocate and monitor work in own area of responsibility
Verified
Key Learning Objectives:
- Be able to produce a work plan for own area of responsibility., Be able to allocate and agree responsibilities with team members., Be able to monitor the progress and quality of work in own area of responsibility and provide feedback., Be able to review and amend plans of work for own area of responsibility and communicate changes.
68
City & Guilds Level 3 Award In Management of Volunteers
Manage customer service in own area of responsibility
Verified
Key Learning Objectives:
- Be able to establish and communicate measurable customer service standards for own area of responsibility., Be able to support staff in meeting customer service standards., Be able to monitor and evaluate customer service performance, systems and processes.
69
City & Guilds Level 3 Award In Management of Volunteers
Address performance problems affecting team members
Verified
Key Learning Objectives:
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance., Be able to identify performance problems of team members., Be able to discuss performance problems with team members., Be able to set a course of action to deal with identified problems with team members.
70
City & Guilds Level 3 Award In Management of Volunteers
Promote volunteering within your organisation and to volunteers
Verified
Key Learning Objectives:
- Understand the need to promote volunteering, Be able to promote volunteering to key people in the organisation, Be able to help people in the organisation support volunteers
71
City & Guilds Level 3 Award In Management of Volunteers
Support team members in identifying, developing and implementing new ideas
Verified
Key Learning Objectives:
- Facilitate creative thinking sessions with volunteer team members to generate innovative ideas.
- Apply structured criteria to evaluate the viability of ideas proposed by team members.
- Develop a support plan to assist volunteers in implementing an approved idea, including resource allocation and risk mitigation.
- Monitor and review the implementation of team ideas, making adjustments to ensure successful outcomes.
- Demonstrate techniques for overcoming resistance to change when introducing new ideas.
- Evaluate the impact of implemented ideas on volunteer satisfaction and organisational performance.
72
City & Guilds Level 3 Award In Management of Volunteers
Build, support and manage a team
Verified
Key Learning Objectives:
- Evaluate the purpose of a team and the attributes required for effective team functioning.
- Select team members based on their attributes and the specific requirements of the team.
- Plan and conduct an induction for new team members, communicating roles and responsibilities clearly.
- Apply techniques to support the ongoing development of the team.
- Manage team performance using appropriate methods and interventions.
- Justify the process for disbanding a team and the steps involved.
73
City & Guilds Level 3 Award In Management of Volunteers
Manage own professional development within an organisation
Verified
Key Learning Objectives:
- Assess own career goals and personal development needs using appropriate self-assessment tools.
- Set personal work objectives that are specific, measurable, achievable, relevant, and time-bound (SMART).
- Produce a personal development plan that identifies learning activities, resources, and timelines.
- Implement the personal development plan by engaging in planned learning activities and seeking feedback.
- Monitor progress against the personal development plan and make adjustments as necessary.
74
City & Guilds Level 3 Certificate in Leadership and Management
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring, Understand the process for effective workplace mentoring
75
City & Guilds Level 3 Certificate in Leadership and Management
Satisfying customer requirements
Verified
Key Learning Objectives:
- Know how to satisfy customer requirements
76
City & Guilds Level 3 Certificate in Leadership and Management
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts, Understand the marketing context
77
City & Guilds Level 3 Certificate in Leadership and Management
Working with customers legally
Verified
Key Learning Objectives:
- Understand the customer’s rights in line with current UK legislation, Understand the responsibilities of the team in line with organisational policy, Understand the organisation’s complaints procedure
78
City & Guilds Level 3 Certificate in Leadership and Management
Business improvement techniques
Verified
Key Learning Objectives:
- Understand the importance of continuous quality and performance improvement within the workplace, Know how to use business improvement tools and techniques to continuously improve the workplace, Know how to communicate the benefits of the identified improvement for implementation
79
City & Guilds Level 3 Certificate in Leadership and Management
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team, Know how to motivate and develop the team
80
City & Guilds Level 3 Certificate in Leadership and Management
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation, Be able to conduct a briefing or presentation, Be able to evaluate a briefing or presentation
81
City & Guilds Level 3 Certificate in Leadership and Management
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation, Understand how to reduce the impact of business interruption on people and the organisation, Understand how to recover after a major incident has occurred in the workplace
82
City & Guilds Level 3 Certificate in Leadership and Management
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation, Know how to identify and plan change in an organisation
83
City & Guilds Level 3 Certificate in Leadership and Management
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting, Understand how to manage a meeting
84
City & Guilds Level 3 Certificate in Leadership and Management
Methods of communicating in the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace, Understand how to use methods to communicate effectively in the workplace
85
City & Guilds Level 3 Certificate in Leadership and Management
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation, Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation, Understand the effects of innovation and change on people and teams in an organisation
86
City & Guilds Level 3 Certificate in Leadership and Management
Building an awareness of waste management
Verified
Key Learning Objectives:
- Understand how the industry waste impacts on the environment, Understand the main benefits of managing waste in the workplace, Understand organisational good practice with regards to waste management, Understand legal requirements related to waste management
87
City & Guilds Level 3 Certificate in Leadership and Management
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is, Understand the different types of innovation and their application within an organisation, Understand the drivers of innovation, Understand the conditions that promote and hinder innovation in the workplace, Understand the use of creative thinking in innovation, Understand the innovation process, Understand how to implement and measure the impact of innovation
88
City & Guilds Level 3 Certificate in Leadership and Management
Understanding Mental Health in the Workplace
Verified
Key Learning Objectives:
- Understand why mental health matters in the workplace, Understand the spectrum of mental health, Know how to identify signs of distress in the workplace
89
City & Guilds Level 3 Certificate in Leadership and Management
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context, Understand the importance of effective and ethical contracting in coaching, Understand the process of effective coaching within their own workplace, Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
90
City & Guilds Level 3 Certificate in Leadership and Management
Communicating with people outside the work team
Verified
Key Learning Objectives:
- Understand the importance of effective communication with people outside the team, Understand how to present a positive impression to those outside the team
91
City & Guilds Level 3 Certificate in Leadership and Management
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process, Understand the effectiveness of an induction process
92
City & Guilds Level 3 Certificate in Leadership and Management
Planning and monitoring work
Verified
Key Learning Objectives:
- Understand how to work within the organisational guidelines to achieve team goals, Understand how to plan and allocate work, Understand how to monitor a team’s performance against the plan
93
City & Guilds Level 3 Certificate in Leadership and Management
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Explain a systematic approach to identifying training needs within an organisation.
- Design a training plan that aligns with organisational objectives and individual development needs.
- Deliver training using appropriate methods and resources tailored to the workplace context.
- Apply coaching models such as GROW to facilitate individual performance improvement.
- Evaluate the effectiveness of training and coaching interventions against expected outcomes.
94
City & Guilds Level 3 Certificate in Leadership and Management
Diversity in the workplace
Verified
Key Learning Objectives:
- Explain the characteristics of a positive workplace environment
- Describe the benefits of diversity in the workplace
- Identify potential sources of difficulty arising from diverse values
- Apply strategies to resolve difficulties arising from value differences
- Evaluate the impact of organisational values on individual behaviour
- Justify the importance of promoting inclusivity in a leadership role
95
City & Guilds Level 3 Certificate in Leadership and Management
Developing yourself as a team leader
Verified
Key Learning Objectives:
- Describe the key responsibilities of a team leader in a business context.
- Explain the importance of self-awareness for effective team leadership.
- Identify appropriate sources of feedback on workplace performance.
- Apply techniques for seeking and receiving constructive feedback.
- Analyze feedback to identify strengths, weaknesses, and areas for improvement.
- Create a personal development plan based on feedback and self-assessment.
96
City & Guilds Level 3 Certificate in Leadership and Management
Understanding performance management
Verified
Key Learning Objectives:
- Explain the value of assessing performance for meeting organisational and individual needs
- Describe the process for managing performance of individuals in a team
- Explain the importance of feedback in the workplace
- Describe strategies for managing underperformance in the workplace
97
City & Guilds Level 3 Certificate in Leadership and Management
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Explain the stages of team development and their implications for team leadership
- Analyse the factors that contribute to effective team working
- Evaluate different approaches to building and maintaining effective working relationships
- Apply motivational theories to enhance team performance
- Develop strategies for resolving conflicts within a team
- Assess the role of communication in establishing an effective team
98
City & Guilds Level 3 Certificate in Leadership and Management
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Explain the stages of the communication process and the importance of feedback
- Compare different methods of communication used in the workplace
- Identify barriers to effective communication and how to overcome them
- Assess own communication effectiveness using a recognised model or framework
- Develop a personal action plan to improve communication skills
99
City & Guilds Level 3 Certificate in Leadership and Management
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Evaluate the outcomes of effective leadership in an organisational context.
- Assess own leadership styles using recognised models and tools.
- Analyse the implications of own leadership styles for self and for leadership within own organisation.
- Assess own leadership behaviour in terms of the factors which determine effective leadership.
- Develop a personal leadership development plan to enhance own leadership style and effectiveness.
100
City & Guilds Level 3 Certificate in Leadership and Management
Developing people in the workplace
Verified
Key Learning Objectives:
- Explain the importance of promoting personal development in the workplace
- Identify the benefits of personal development for individuals and organizations
- Analyse the factors that influence an individual's development needs
- Develop a personal development plan for an individual
- Justify the selection of development activities in a personal development plan
- Evaluate the effectiveness of a personal development plan
101
City & Guilds Level 3 Certificate in Leadership and Management
Understanding Change in the Workplace
Verified
Key Learning Objectives:
- Analyse the internal and external factors that drive organisational change
- Evaluate different change management models and their application in the workplace
- Assess the psychological and behavioural responses of employees to change
- Demonstrate effective communication techniques to support team members through change
- Plan strategies to minimise resistance and foster a positive change culture
- Reflect on the role of leadership in facilitating successful change implementation
102
City & Guilds Level 3 Certificate in Leadership and Management
Briefing the work team
Verified
Key Learning Objectives:
- Analyse the factors to consider when planning a team briefing
- Develop a structured plan for a team briefing
- Demonstrate effective delivery of a team briefing
- Evaluate the effectiveness of a delivered team briefing
- Report on the outcomes of a team briefing to relevant stakeholders
103
City & Guilds Level 3 Certificate in Leadership and Management
Developing the work team
Verified
Key Learning Objectives:
- Understand the nature of teams, Understand the advantages and disadvantages of team working
104
City & Guilds Level 3 Certificate in Leadership and Management
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Define sustainability and corporate social responsibility in an organisational context.
- Explain the environmental issues that can affect an organisation's operations.
- Analyse how environmental issues can be managed within an organisation.
- Evaluate the constraints and opportunities of an organisation's building(s) in being environmentally friendly.
- Assess the impact of sustainability practices on organisational performance.
- Develop a plan to improve environmental sustainability in an organisation.
105
City & Guilds Level 3 Certificate in Leadership and Management
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching, Understand the process and content of effective workplace coaching
106
City & Guilds Level 3 Certificate in Leadership and Management
Managing risk in the workplace
Verified
Key Learning Objectives:
- Explain the importance of managing risks in the workplace
- Identify potential risks in own area of responsibility
- Assess the likelihood and impact of identified risks
- Apply appropriate risk control measures
- Monitor and review risk management effectiveness
107
City & Guilds Level 3 Certificate in Leadership and Management
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity, Understand the context within which the organisation operates
108
City & Guilds Level 3 Certificate in Leadership and Management
Effectively selling to customers
Verified
Key Learning Objectives:
- Understand customers needs and requirements, Meet the customers needs and requirements
109
City & Guilds Level 3 Certificate in Leadership and Management
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation, Understand how specialists and suppliers are identified and managed in own organisation
110
City & Guilds Level 3 Certificate in Leadership and Management
Using information to solve problems
Verified
Key Learning Objectives:
- Be able to use information to solve problems
111
City & Guilds Level 3 Certificate in Leadership and Management
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working, Know how to lead a remote working team, Know how to provide support for remote workers
112
City & Guilds Level 3 Certificate in Leadership and Management
Leading your work team
Verified
Key Learning Objectives:
- Understand the difference between leadership and management, Understand a range of leadership styles, their benefits and potential impact on individuals and performance
113
City & Guilds Level 3 Certificate in Leadership and Management
Maintaining a healthy and safe working environment
Verified
Key Learning Objectives:
- Understand responsibilities for health and safety, Know how to conduct a risk assessment of the team’s work environment
114
City & Guilds Level 3 Certificate in Leadership and Management
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace, Know how to allocate work to team members, Understand how to improve the performance of a team in delivering to plan
115
City & Guilds Level 3 Certificate in Leadership and Management
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace, Know how to select the right person
116
City & Guilds Level 3 Certificate in Leadership and Management
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation, Understand whether the prescribed security measures are effective in the organisation, Know how to identify improvements to existing security measures
117
City & Guilds Level 3 Certificate in Leadership and Management
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
118
City & Guilds Level 3 Certificate in Leadership and Management
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace, Understand how to support individuals in the team and minimise stress in others
119
City & Guilds Level 3 Certificate in Leadership and Management
Developing yourself as an effective team member
Verified
Key Learning Objectives:
- Understand what is meant by teams and teamwork, Understand the importance of communication within a team, Know how to deal with conflict in a team, Review own performance as a team member
120
City & Guilds Level 3 Certificate in Leadership and Management
Understanding sales in the workplace
Verified
Key Learning Objectives:
- Understand the sales process, Understand the place of the sales team in achieving the organisations’ objectives
121
City & Guilds Level 3 Certificate in Leadership and Management
Gathering, interpreting and utilising data in the workplace
Verified
Key Learning Objectives:
- Know how to gather and interpret data for action, Know how to select and use data for a specific purpose
122
City & Guilds Level 3 Certificate in Leadership and Management
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management, Be able to develop effective communication skills as a reflective manager
123
City & Guilds Level 3 Certificate in Leadership and Management
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace, Understand how a theory of motivation can be used to improve performance levels
124
City & Guilds Level 3 Certificate in Leadership and Management
Setting team objectives in the workplace
Verified
Key Learning Objectives:
- Understand methods of time management, Be able to set, prioritise and monitor SMART objectives for the team, Be able to assess achievement of workplace objectives
125
City & Guilds Level 3 Certificate in Leadership and Management
Induction and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to integrate new members in the team, Know how to coach individuals in the team
126
City & Guilds Level 3 Certificate in Leadership and Management
Using resources effectively and efficiently in the workplace
Verified
Key Learning Objectives:
- Explain the importance of using resources effectively and efficiently in the workplace
- Categorise different types of resources used in a business context
- Analyse the consequences of inefficient resource use on business performance
- Evaluate strategies for improving resource efficiency in a given scenario
127
City & Guilds Level 3 Certificate in Leadership and Management
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace, Understand how quality is delivered within the workplace
128
City & Guilds Level 3 Certificate in Leadership and Management
Enterprise awareness
Verified
Key Learning Objectives:
- Understand the enterprise environment, Understand finance and enterprise, Understand resources within enterprise, Understand customer focus
129
City & Guilds Level 3 Certificate in Leadership and Management
Understanding effective team working
Verified
Key Learning Objectives:
- Understand effective working teams
130
City & Guilds Level 3 Certificate in Leadership and Management
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation, Understand costs within an organisation
131
City & Guilds Level 3 Certificate in Leadership and Management
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility, Be able to influence the management of equality and diversity in own area of responsibility
132
City & Guilds Level 3 Certificate in Leadership and Management
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others, Know how to meet the needs and/or expectations of others, Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
133
City & Guilds Level 3 Certificate in Leadership and Management
Workplace records and information systems
Verified
Key Learning Objectives:
- Understand the reasons for keeping records within an organisation, Understand how data and information is stored, indexed and retrieved, Understand the importance of ensuring the confidentiality and security of records
134
City & Guilds Level 3 Certificate in Leadership and Management
Working within organisational and legal guidelines
Verified
Key Learning Objectives:
- Understand employees legal responsibilities, Understand organisational disciplinary and appeals policy
135
City & Guilds Level 3 Certificate in Leadership and Management
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact, Know how to gather and interpret information to solve a problem, Know how to evaluate options to make a decision, Know how to plan, monitor and review the implementation and communication of decisions
136
City & Guilds Level 3 Certificate in Leadership and Management
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives, Understand how to delegate to achieve workplace objectives
137
City & Guilds Level 3 Certificate in Leadership and Management
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace, Understand how to monitor discipline in the workplace
138
City & Guilds Level 3 Certificate in Leadership and Management
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity, Be able to communicate information on the activity to your team, Be able to review own ability to lead a team through a complex activity
139
City & Guilds Level 3 Certificate in Leadership and Management
Meeting customer needs
Verified
Key Learning Objectives:
- Understand customer care and the benefits of good customer care, Know how to meet customer needs, Understand the importance of collecting, storing and interpreting customer feedback
140
City & Guilds Level 3 Certificate in Leadership and Management
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project, Understand the financial and non-financial implications of a workplace project
141
City & Guilds Level 3 Certificate in Leadership and Management
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation, Be able to delegate effectively in the workplace, Be able to improve own ability to delegate and empower others
142
City & Guilds Level 3 Certificate in Leadership and Management
Understanding Good Practice in Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective mentoring within an organisational context, Understand the importance of effective and ethical contracting in mentoring, Understand the process of effective mentoring within their own workplace, Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
143
City & Guilds Level 3 Certificate in Leadership and Management
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives, Understand the value of networking
144
City & Guilds Level 3 Certificate in Leadership and Management
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Explain the legal and organisational requirements for managing customer service
- Describe the process of setting customer service standards
- Evaluate different methods for monitoring customer service performance
- Apply techniques for measuring customer satisfaction
- Analyse the impact of customer service standards on organisational success
145
City & Guilds Level 3 Certificate in Leadership and Management
Workplace Communication
Verified
Key Learning Objectives:
- Explain the importance of effective communication in a leadership and management context
- Compare different methods of communication used in a business environment
- Evaluate the suitability of communication methods for different situations
- Identify barriers to effective communication and propose solutions
- Describe the requirements for maintaining accurate records of communication
- Apply principles of effective communication to a workplace scenario
146
City & Guilds Level 3 Certificate in Leadership and Management
Understanding leadership
Verified
Key Learning Objectives:
- Describe different leadership styles and their characteristics
- Explain the advantages and disadvantages of different leadership styles in various situations
- Identify key leadership qualities and their importance
- Assess own leadership qualities and potential
- Develop a personal development plan to improve leadership skills
147
City & Guilds Level 3 Certificate in Leadership and Management
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Explain the key stages of the contract management process
- Describe the legal and regulatory requirements relevant to managing contracts and contractors
- Analyse the roles and responsibilities of managers in managing contractors
- Evaluate methods for monitoring and reviewing contractor performance
- Justify the importance of effective communication in managing contracts and contractors
148
City & Guilds Level 3 Certificate in Leadership and Management
Providing quality to customers
Verified
Key Learning Objectives:
- Explain the concept of quality and its importance in an organisational context.
- Identify key stakeholders' expectations of quality.
- Describe methods for delivering quality in products and services.
- Analyse the role of leadership in promoting a quality culture.
- Evaluate the impact of quality on customer satisfaction and business performance.
- Apply quality improvement techniques to a given scenario.
149
City & Guilds Level 3 Certificate in Leadership and Management
Improving performance of the work team
Verified
Key Learning Objectives:
- Explain the organisation's performance requirements and how they translate to team objectives
- Analyse the causes and indicators of underperformance in a team
- Evaluate strategies for addressing underperformance in line with organisational policies
- Apply motivational theories to improve team performance
- Assess the impact of motivation on individual and team performance
- Develop a plan to improve team performance incorporating performance management and motivation techniques
150
City & Guilds Level 3 Certificate in Leadership and Management
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Identify common causes of workplace conflict
- Explain the stages of conflict escalation
- Analyse different conflict management styles
- Evaluate the effectiveness of communication and negotiation in conflict resolution
- Develop strategies to prevent workplace conflict
- Assess the role of leadership in managing conflict
151
City & Guilds Level 3 Certificate in Leadership and Management
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Identify the range of support services required by an organisation
- Explain the legislation that impacts on support services
- Describe how support services are currently provided and delivered
- Compare different options for delivering support services
- Evaluate the effectiveness of current support service delivery
152
City & Guilds Level 3 Certificate in Leadership and Management
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Analyse the specific responsibilities of middle managers in enabling an organisation to achieve its goals.
- Evaluate how communication and interpersonal skills affect managerial performance in the workplace.
- Assess personal development opportunities to improve own managerial performance.
- Develop a personal development plan to improve managerial performance.
- Justify the selection of personal development opportunities in relation to own managerial role.
153
City & Guilds Level 3 Certificate in Leadership and Management
Understanding financial management
Verified
Key Learning Objectives:
- Explain the purpose and importance of financial management within an organisation
- Identify the key financial statements and their uses in organisational decision-making
- Describe the principles of financial recording and the importance of accurate data
- Explain the purpose of budgeting and the budgeting process
- Prepare a budget for a specific area of operation
- Monitor and control a budget by analysing variances and taking corrective action
154
City & Guilds Level 3 Certificate in Leadership and Management
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Describe the key provisions of health and safety legislation relevant to the workplace
- Explain the organisation's health and safety policy and its purpose
- Identify the responsibilities of employers and employees under health and safety law
- Explain own responsibilities for health and safety in the workplace
- Apply organisational health and safety procedures to a given scenario
155
City & Guilds Level 3 Certificate in Leadership and Management
Developing yourself and others
Verified
Key Learning Objectives:
- Evaluate the effectiveness of different methods for identifying development needs in oneself and others
- Design a personal development plan that aligns with organisational objectives and professional standards
- Analyse the role of constructive feedback in supporting continuous professional development
- Implement coaching and mentoring techniques to develop team members and enhance performance
- Assess the impact of development activities on individual, team and organisational performance
156
City & Guilds Level 3 Certificate in Leadership and Management
Understanding workplace information systems
Verified
Key Learning Objectives:
- Explain the importance of maintaining accurate and up-to-date workplace information systems.
- Analyse the use of IT applications in supporting organisational decision-making and leadership tasks.
- Evaluate the suitability of different IT applications for various workplace information needs.
- Demonstrate how to apply data management techniques using common office software.
- Assess the risks associated with poor information system maintenance.
157
City & Guilds Level 3 Certificate in Leadership and Management
Managing yourself
Verified
Key Learning Objectives:
- Analyse personal time use patterns to identify inefficiencies affecting team objectives
- Apply prioritisation techniques to align individual tasks with team goals and deadlines
- Evaluate the impact of workplace stressors on personal effectiveness and leadership quality
- Develop a personalised stress management plan incorporating immediate and long-term coping strategies
- Demonstrate the use of delegation as a time management and stress reduction tool
158
City & Guilds Level 3 Certificate in Leadership and Management
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Analyse methods for acquiring and controlling material stocks to ensure cost-effectiveness and availability.
- Evaluate the benefits and challenges of efficient equipment usage in achieving operational objectives.
- Develop strategies to minimise waste in alignment with environmental and organisational policies.
- Apply recording and monitoring techniques to maintain accurate stock levels.
- Assess the impact of inefficient resource use on organisational performance and sustainability.
159
City &Guilds Level 3 Certificate in Effective Coaching
Undertaking an Extended Period of Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Be able to plan and organise a minimum of 12 hours of effective coaching with a maximum of two individuals, Be able to undertake and record a minimum of 12 hours of effective coaching with a maximum of two individuals, Be able to gather evidence of ongoing review of their own coaching practice
160
City &Guilds Level 3 Certificate in Effective Coaching
Reflecting on Coaching Skills within an Organisational Context
Verified
Key Learning Objectives:
- Evaluate the effectiveness of their coaching practice using reflective models and feedback.
- Identify personal development needs based on coaching evaluations.
- Construct a professional development plan to enhance coaching skills.
- Analyze the impact of coaching on organizational goals.
- Apply techniques for gathering feedback from coachees and stakeholders.
161
City &Guilds Level 3 Certificate in Effective Coaching
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context, Understand the importance of effective and ethical contracting in coaching, Understand the process of effective coaching within their own workplace, Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
Regulatory & Verification Details
- Qualification Number (QN)
- 600/1460/X
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2011
- Operational End
- Dec 2026