City & Guilds
Level 3
QN: 500/6206/2
Curriculum Active
City & Guilds Level 3 Certificate in Customer Service
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 160 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
3 Units
Guided Hours
160 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Developing and improving the customer service process
Verified
Key Learning Objectives:
- Understand how customer feedback can improve the customer service process
- Understand the process of promoting products and services
- Understand the importance of effective team
- work and the monitoring of performance
2
Principles of customer service delivery
Verified
Key Learning Objectives:
- Describe the principles which impact on customer expectations
- Identify how behaviour, communication andinterpersonal skills affect customer expectations and satisfaction
- Describe solutions to customer service problems and complaints within organisational constraints
- Explain how legislation affects the customer service process
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6206/2
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2009
- Operational End
- Dec 2026