City & Guilds
Level 3
QN: 600/5961/8
Curriculum Active
City & Guilds Level 3 Certificate in Leadership and Management Skills
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 614 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
85 Units
Guided Hours
614 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Briefing the work team
Verified
Key Learning Objectives:
- Understand how to plan for a team briefing
- Be able to deliver a team briefing
- Be able to report back on a team briefing
2
Building an awareness of waste management
Verified
Key Learning Objectives:
- Understand how the industry waste impacts on the environment
- Understand the main benefits of managing waste in the workplace
- Understand organisational good practice with regards to waste management
- Understand legal requirements related to waste management
3
Business improvement techniques
Verified
Key Learning Objectives:
- Understand the importance of continuous quality and performance improvement within the workplace
- Know how to use business improvement tools and techniques to continuously improve the workplace
- Know how to communicate the benefits of the identified improvement for implementation
4
Communicating with people outside the work team
Verified
Key Learning Objectives:
- Understand the importance of effective communication with people outside the team
- Understand how to present a positive impression to those outside the team
5
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is
- Understand the different types of innovation and their application within an organisation
- Understand the drivers of innovation
- Understand the conditions that promote and hinder innovation in the workplace
- Understand the use of creative thinking in innovation
- Understand the innovation process
- Understand how to implement and measure the impact of innovation
6
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
7
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
8
Developing the work team
Verified
Key Learning Objectives:
- Understand the nature of teams
- Understand the advantages and disadvantages of team working
9
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
10
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
11
Developing yourself as a team leader
Verified
Key Learning Objectives:
- Understand the role and responsibilities of the team leader.
- Be able to seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement
12
Developing yourself as an effective team member
Verified
Key Learning Objectives:
- Understand what is meant by teams and team
- Understand the importance of communication within a team
- Know how to deal with conflict in a team
- Review own performance as a team member
13
Diversity in the workplace
Verified
Key Learning Objectives:
- Understand how to contribute to a positive workplace environment
- Understand how to deal with difficulties arising from diverse individual and/or organisational values
14
Effectively selling to customers
Verified
Key Learning Objectives:
- Understand customers needs and requirements, Meet the customers needs and requirements
15
Enterprise awareness
Verified
Key Learning Objectives:
- Understand the enterprise environment
- Understand finance and enterprise
- Understand resources within enterprise
- Understand customer focus
16
Gathering, interpreting and utilising data in the workplace
Verified
Key Learning Objectives:
- Know how to gather and interpret data for action
- Know how to select and use data for a specific purpose
17
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
18
Improving performance of the work team
Verified
Key Learning Objectives:
- Understand the organisation’s requirements in relation to team performance
- Understand how to address underperformance
- Understand the role of motivation in improving performance
19
Induction and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to integrate new members in the team
- Know how to coach individuals in the team
20
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
21
Leading your work team
Verified
Key Learning Objectives:
- Understand the difference between leadership and management
- Understand a range of leadership styles, their benefits and potential impact on individuals and performance
22
Maintaining a healthy and safe working environment
Verified
Key Learning Objectives:
- Understand responsibilities for health and safety
- Know how to conduct a risk assessment of the team’s work environment
23
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
24
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
25
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
26
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
27
Managing yourself
Verified
Key Learning Objectives:
- Know how to use effective personal time management to achieve team goals
- Know how to manage own stress
28
Meeting customer needs
Verified
Key Learning Objectives:
- Understand customer care and the benefits of good customer care
- Know how to meet customer needs
- Understand the importance of collecting, storing and interpreting customer feedback
29
Methods of communicating in the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace
- Understand how to use methods to communicate effectively in the workplace
30
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
31
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
32
Planning and monitoring work
Verified
Key Learning Objectives:
- Understand how to work within the organisational guidelines to achieve team goals
- Understand how to plan and allocate work
- Understand how to monitor a team’s performance against the plan
33
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation
- Know how to identify and plan change in an organisation
34
Providing quality to customers
Verified
Key Learning Objectives:
- Understand the importance of quality within the organisation
- Know how to deliver quality within the organisation
35
Satisfying customer requirements
Verified
Key Learning Objectives:
- Know how to satisfy customer requirements
36
Setting team objectives in the workplace
Verified
Key Learning Objectives:
- Understand methods of time management
- Be able to set
- prioritise and monitor SMART objectives for the team
- Be able to assess achievement of workplace objectives
37
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
38
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
39
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting
- Understand how to manage a meeting
40
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
41
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
42
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others
- Know how to meet the needs and/or expectations of others
- Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
43
Understanding Change in the Workplace
Verified
Key Learning Objectives:
- Understand change in the workplace
- Know how to support the implementation of change in the workplace
44
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
45
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation
- Understand costs within an organisation
46
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
47
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
48
Understanding effective team working
Verified
Key Learning Objectives:
- Understand effective working teams
49
Understanding financial management
Verified
Key Learning Objectives:
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
50
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context
- Understand the importance of effective and ethical contracting in coaching
- Understand the process of effective coaching within their own workplace
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
51
Understanding Good Practice in Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective mentoring within an organisational context
- Understand the importance of effective and ethical contracting in mentoring
- Understand the process of effective mentoring within their own workplace
- Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
52
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
53
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring
- Understand the process for effective workplace mentoring
54
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
55
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working
- Know how to lead a remote working team
- Know how to provide support for remote workers
56
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Know how to minimise waste in an organisation
57
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
58
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
59
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
60
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
61
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts
- Understand the marketing context
62
Understanding Mental Health in the Workplace
Verified
Key Learning Objectives:
- Understand why mental health matters in the workplace
- Understand the spectrum of mental health
- Know how to identify signs of distress in the workplace
63
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
64
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
65
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
66
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
67
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace
68
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace
- Know how to select the right person
69
Understanding sales in the workplace
Verified
Key Learning Objectives:
- Understand the sales process
- Understand the place of the sales team in achieving the organisations’ objectives
70
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
71
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
72
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
73
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
74
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
75
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
76
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
77
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
78
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
79
Using information to solve problems
Verified
Key Learning Objectives:
- Be able to use information to solve problems
80
Using resources effectively and efficiently in the workplace
Verified
Key Learning Objectives:
- Understand the importance of using resources effectively and efficiently in the workplace
81
Working with customers legally
Verified
Key Learning Objectives:
- Understand the customer’s rights in line with current UK legislation
- Understand the responsibilities of the team in line with organisational policy
- Understand the organisation’s complaints procedure
82
Working within organisational and legal guidelines
Verified
Key Learning Objectives:
- Understand employees legal responsibilities
- Understand organisational disciplinary and appeals policy
83
Workplace Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication
- Understand methods of communication
- Understand the importance of maintaining accurate records of communication
84
Workplace records and information systems
Verified
Key Learning Objectives:
- Understand the reasons for keeping records within an organisation
- Understand how data and information is stored, indexed and retrieved
- Understand the importance of ensuring the confidentiality and security of records
85
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5961/8
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012