City & Guilds
Level 3
QN: 601/3699/6
Curriculum Active
City & Guilds Level 3 Certificate in Principles of Leadership and Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 591 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
82 Units
Guided Hours
591 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Briefing the work team
Verified
Key Learning Objectives:
- Understand how to plan for a team briefing
- Be able to deliver a team briefing
- Be able to report back on a team briefing
2
Building an awareness of waste management
Verified
Key Learning Objectives:
- Understand how the industry waste impacts on the environment
- Understand the main benefits of managing waste in the workplace
- Understand organisational good practice with regards to waste management
- Understand legal requirements related to waste management
3
Business improvement techniques
Verified
Key Learning Objectives:
- Understand the importance of continuous quality and performance improvement within the workplace
- Know how to use business improvement tools and techniques to continuously improve the workplace
- Know how to communicate the benefits of the identified improvement for implementation
4
Communicating with people outside the work team
Verified
Key Learning Objectives:
- Understand the importance of effective communication with people outside the team
- Understand how to present a positive impression to those outside the team
5
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is
- Understand the different types of innovation and their application within an organisation
- Understand the drivers of innovation
- Understand the conditions that promote and hinder innovation in the workplace
- Understand the use of creative thinking in innovation
- Understand the innovation process
- Understand how to implement and measure the impact of innovation
6
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
7
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
8
Developing the work team
Verified
Key Learning Objectives:
- Understand the nature of teams
- Understand the advantages and disadvantages of team working
9
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
10
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
11
Developing yourself as a team leader
Verified
Key Learning Objectives:
- Understand the role and responsibilities of the team leader.
- Be able to seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement
12
Developing yourself as an effective team member
Verified
Key Learning Objectives:
- Understand what is meant by teams and team
- Understand the importance of communication within a team
- Know how to deal with conflict in a team
- Review own performance as a team member
13
Diversity in the workplace
Verified
Key Learning Objectives:
- Understand how to contribute to a positive workplace environment
- Understand how to deal with difficulties arising from diverse individual and/or organisational values
14
Effectively selling to customers
Verified
Key Learning Objectives:
- Understand customers needs and requirements, Meet the customers needs and requirements
15
Enterprise awareness
Verified
Key Learning Objectives:
- Understand the enterprise environment
- Understand finance and enterprise
- Understand resources within enterprise
- Understand customer focus
16
Gathering, interpreting and utilising data in the workplace
Verified
Key Learning Objectives:
- Know how to gather and interpret data for action
- Know how to select and use data for a specific purpose
17
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
18
Improving performance of the work team
Verified
Key Learning Objectives:
- Understand the organisation’s requirements in relation to team performance
- Understand how to address underperformance
- Understand the role of motivation in improving performance
19
Induction and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to integrate new members in the team
- Know how to coach individuals in the team
20
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
21
Leading your work team
Verified
Key Learning Objectives:
- Understand the difference between leadership and management
- Understand a range of leadership styles, their benefits and potential impact on individuals and performance
22
Maintaining a healthy and safe working environment
Verified
Key Learning Objectives:
- Understand responsibilities for health and safety
- Know how to conduct a risk assessment of the team’s work environment
23
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
24
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
25
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
26
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
27
Managing yourself
Verified
Key Learning Objectives:
- Know how to use effective personal time management to achieve team goals
- Know how to manage own stress
28
Meeting customer needs
Verified
Key Learning Objectives:
- Understand customer care and the benefits of good customer care
- Know how to meet customer needs
- Understand the importance of collecting, storing and interpreting customer feedback
29
Methods of communicating in the workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace
- Understand how to use methods to communicate effectively in the workplace
30
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
31
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
32
Planning and monitoring work
Verified
Key Learning Objectives:
- Understand how to work within the organisational guidelines to achieve team goals
- Understand how to plan and allocate work
- Understand how to monitor a team’s performance against the plan
33
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation
- Know how to identify and plan change in an organisation
34
Providing quality to customers
Verified
Key Learning Objectives:
- Understand the importance of quality within the organisation
- Know how to deliver quality within the organisation
35
Satisfying customer requirements
Verified
Key Learning Objectives:
- Know how to satisfy customer requirements
36
Setting team objectives in the workplace
Verified
Key Learning Objectives:
- Understand methods of time management
- Be able to set
- prioritise and monitor SMART objectives for the team
- Be able to assess achievement of workplace objectives
37
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
38
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
39
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting
- Understand how to manage a meeting
40
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
41
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
42
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others
- Know how to meet the needs and/or expectations of others
- Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
43
Understanding Change in the Workplace
Verified
Key Learning Objectives:
- Understand change in the workplace
- Know how to support the implementation of change in the workplace
44
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
45
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation
- Understand costs within an organisation
46
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
47
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
48
Understanding effective team working
Verified
Key Learning Objectives:
- Understand effective working teams
49
Understanding financial management
Verified
Key Learning Objectives:
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
50
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
51
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring
- Understand the process for effective workplace mentoring
52
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
53
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working
- Know how to lead a remote working team
- Know how to provide support for remote workers
54
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Know how to minimise waste in an organisation
55
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
56
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
57
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
58
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
59
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts
- Understand the marketing context
60
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
61
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
62
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
63
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
64
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace
65
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace
- Know how to select the right person
66
Understanding sales in the workplace
Verified
Key Learning Objectives:
- Understand the sales process
- Understand the place of the sales team in achieving the organisations’ objectives
67
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
68
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
69
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
70
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
71
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
72
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
73
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
74
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
75
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
76
Using information to solve problems
Verified
Key Learning Objectives:
- Be able to use information to solve problems
77
Using resources effectively and efficiently in the workplace
Verified
Key Learning Objectives:
- Understand the importance of using resources effectively and efficiently in the workplace
78
Working with customers legally
Verified
Key Learning Objectives:
- Understand the customer’s rights in line with current UK legislation
- Understand the responsibilities of the team in line with organisational policy
- Understand the organisation’s complaints procedure
79
Working within organisational and legal guidelines
Verified
Key Learning Objectives:
- Understand employees legal responsibilities
- Understand organisational disciplinary and appeals policy
80
Workplace Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication
- Understand methods of communication
- Understand the importance of maintaining accurate records of communication
81
Workplace records and information systems
Verified
Key Learning Objectives:
- Understand the reasons for keeping records within an organisation
- Understand how data and information is stored, indexed and retrieved
- Understand the importance of ensuring the confidentiality and security of records
82
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3699/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2014