City & Guilds
Level 3
QN: 603/1166/6
Curriculum Active
City & Guilds Level 3 Diploma for Managers
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 172 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
17 Units
Guided Hours
172 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Relationships - Knowledge
Verified
Key Learning Objectives:
- Understand approaches to customer and stakeholder relationship management
- Understand cross team working
- Understand the importance of emotional intelligence in the workplace
- Understand the importance of conflict management in the workplace
2
Building Relationships - Skills
Verified
Key Learning Objectives:
- Be able to build trust across a team
- Be able to negotiate and influence
- Be able to manage conflict
- Be able to provide feedback to cross team discussions
- Be able to build and manage customer relationships
3
Communication - Knowledge
Verified
Key Learning Objectives:
- Understand different forms of communication and their application
- Know how to chair a meeting
- Understand how to manage challenging conversations
4
Communication - Skills
Verified
Key Learning Objectives:
- Be able to communicate effectively
- Be able to chair a meeting and present information
- Be able to actively listen
5
Finance - Skills
Verified
Key Learning Objectives:
- Be able to apply organisational governance and compliance requirements to ensure effective budget controls
- Be able to create accurate financial updates
6
Finance – Knowledge
Verified
Key Learning Objectives:
- Understand finance related governance and compliance
- Know how to deliver value for money
- Know how to set and monitor budgets
7
Leading People - Knowledge
Verified
Key Learning Objectives:
- Understand different leadership styles
- Understand the role coaching plays in the workplace
- Understand the importance of organisational culture
- Understand equality, diversity and inclusion in the workplace
8
Leading People - Skills
Verified
Key Learning Objectives:
- Be able to communicate organisational strategy and team purpose
- Be able to use coaching to support the development of others
- Be able to manage change effectively
9
Management of Self - Knowledge and Skills
Verified
Key Learning Objectives:
- Understand approaches to personal development planning for the workplace
- Be able to create an effective personal development plan
- Be able to maintain a Continuous Professional Development (CPD) log
- Understand time management tools and techniques
- Be able to use time management techniques to manage own workload
10
Managing People - Skills
Verified
Key Learning Objectives:
- Be able to build an effective team
- Be able to set
- monitor and provide feedback on operational objectives for a team
- monitor and provide feedback on personal goals for team members
11
Managing People – Knowledge
Verified
Key Learning Objectives:
- Understand people and team management models
- Understand Human Resource procedures and legal requirements
- Understand performance management methods for individuals
12
Operational Management - Knowledge
Verified
Key Learning Objectives:
- Understand how organisational strategy is developed
- Know how to effectively implement operational/team plans given resources available
- Know how to manage change within a team
- Understand how data is managed in the workplace
13
Operational Management - Skills
Verified
Key Learning Objectives:
- Be able to deliver against an operational plan
- Be able to adapt to change
- Be able to work with data and create reports
14
Problem Solving and Decision Making - Knowledge and Skills
Verified
Key Learning Objectives:
- Understand problem solving and decision making techniques
- Be able to use problem solving techniques to inform decision making
- Be able to escalate issues when required
15
Project Management - Skills
Verified
Key Learning Objectives:
- Be able to plan a project
- Be able to deliver against a project plan
- Be able to use relevant project management tools
16
Project Management – Knowledge
Verified
Key Learning Objectives:
- Understand the project lifecycle and roles within a project
- Know how to deliver a project
- Know how to manage project risks and issues
17
Self-Awareness - Knowledge and Skills
Verified
Key Learning Objectives:
- Know how to be self-aware
- Understand inclusivity and unconscious bias
- Understand different learning styles
- Understand feedback mechanisms
- Be able to seek feedback
- reflect on own performance and make improvements based on feedback
Regulatory & Verification Details
- Qualification Number (QN)
- 603/1166/6
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2017