City & Guilds
    Level 3
    QN: 501/1585/6
    Curriculum Active

    City & Guilds Level 3 Diploma in ICT Systems Support

    Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 7697 hours.

    Qualification Level
    Level 3
    Awarding Body
    City & Guilds
    Syllabus Units
    144 Units
    Guided Hours
    7697 hrs
    Instant access to interactive lessons, quizzes, and spaced revision.

    Course Syllabus & Study Modules

    Complete breakdown of verified curriculum topics and learning objectives.

    1

    .NET fundamentals

    Verified
    Key Learning Objectives:
    • Know .NET frame
    • work concepts
    • Know key components in the .Net frame
    • Know the requirements of .Net code compilation
    • Know Input/Output (I/O) classes in the .NET frame
    • Know how to secure a .NET application
    • Know key aspect of .NET languages
    • Know what is involved in memory management
    • Be able to create .NET applications
    2

    Administering a Windows based Server

    Verified
    Key Learning Objectives:
    • Be able to deploy server images
    • Be able to manage Domain Name Systems (DNS)
    • Be able to maintain domain controllers
    • Be able to implement a group policy infrastructure
    • Be able to manage remote access
    • Be able to manage the net
    • Be able to optimise file services
    • Be able to manage group policy
    3

    Administering server databases

    Verified
    Key Learning Objectives:
    • Be able to install SQL Server
    • Be able to use databases
    • Be able to restore SLQ server databases
    • Know how to authorise users
    • Be able to audit SQL Server Environments
    • Be able to automate SQL Server Management
    • Be able to configure security for SQL Server Agent
    • Be able to perform ongoing database maintenance
    • Be able to use tracing options
    • Be able to manage multiple servers
    • Be able to troubleshoot SQL Server administrative issues
    4

    Business Concepts

    Verified
    Key Learning Objectives:
    • be able to explain business structures and key business functions
    • be able to explain legislative issues for business
    • be able to analyse financial information
    • be able to evaluate strategic information
    5

    Business Concepts 2

    Verified
    Key Learning Objectives:
    • Know different types of organisations and the key functions within them
    • Understand how the external environment creates the need for organisations to change
    • Be able to describe the main legal and regulatory issues for organisations
    • Know the essential financial operations within organisations
    6

    Cisco Discovery Designing and Supporting Computer Networks

    Verified
    Key Learning Objectives:
    • Be able to design a net
    • work infrastructure
    • Be able to implement a prototype net
    • Be able to maintain a prototype net
    7

    Cisco Discovery Introducing Routing and Switching in the Enterprise

    Verified
    Key Learning Objectives:
    • Be able to configure a switched infrastructure
    • Be able to test and troubleshoot a routed and switched infrastructure
    • Understand traffic filtering and implement an solution
    8

    Cisco Discovery Networking for Home and Small Business

    Verified
    Key Learning Objectives:
    • Understand the diverse types of net
    • work systems and devices in common use and how the different technologies operate and communicate
    • Understand basic security and its impact on the user
    • Be able to configure and troubleshoot cross net
    • work communication
    9

    Cisco Discovery Working at a Small-to-Medium Business or ISP

    Verified
    Key Learning Objectives:
    • Be able to identify and understand routing protocols, Configure a router to communicate with a WAN infrastructure, Test and troubleshoot a net
    • Implement address management
    10

    Cisco Exploration Accessing the WAN

    Verified
    Key Learning Objectives:
    • Be able to implement a WAN
    • Be able to test and troubleshoot a WAN implementation
    • Be able to plan security for a WAN
    • Know how to evaluate a WAN and implement security and net
    • work address management technologies.
    11

    Cisco Exploration LAN Switching and Wireless

    Verified
    Key Learning Objectives:
    • Be able to configure a switched and trunked VLAN infrastructure
    • Be able to test and troubleshoot a VLAN infrastructure, Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a LAN
    • Understand the operation of wireless systems
    12

    Cisco Exploration Network Fundamentals

    Verified
    Key Learning Objectives:
    • Know the diverse types of net
    • work systems and devices in common use
    • Know how different net
    • work technologies operate and communicate
    • Understand OSI and TCP/IP and their relationship to the operation of networksystems
    • Be able to configure a workstation for connection to a net
    • Be able to design a sub-net
    • Be able to recommend improvements to an existing net
    • work infrastructure.
    13

    Cisco Exploration Routing Protocols and Concepts

    Verified
    Key Learning Objectives:
    • Be able to identify and understand different routing protocols, Configure a router to communicate with a WAN infrastructure, Test and troubleshoot a net
    • work system to identify faults and quality of communication.
    14

    Cisco IT Essentials Part 1

    Verified
    Key Learning Objectives:
    • Understand the hardware principles of a computer system
    • Be able to safely assemble and maintain a range of computer systems and their components
    • Be able to maintain operating system and security components
    • Be able to maintain net
    • work communication for a computer system
    15

    Cisco IT Essentials Part 2

    Verified
    Key Learning Objectives:
    • Understand the principles managing computer systems
    • Be able to manage the support of operating systems and security requirements
    • Be able to maintain networked system
    16

    CompTIA A+ Essentials

    Verified
    Key Learning Objectives:
    • Use Personal Computer Components
    • Understand Personal Computer Troubleshooting, Repair and Maintenance
    • Understand Operating Systems
    • Understand Basic Networking Fundamentals
    • Understand Security Concepts and Technology
    • Understand Operational Considerations when working with Personal Computers
    17

    CompTIA A+ Practical Application

    Verified
    Key Learning Objectives:
    • Understand Hardware
    • Understand Operating Systems (unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate)
    • Understand Networking
    • Understand Security
    18

    CompTIA Network + 2009

    Verified
    Key Learning Objectives:
    • Understand Net
    • work Technologies
    • work Media and Topologies
    • work Devices
    • work Management
    • work Security
    19

    CompTIA Security+ 2008

    Verified
    Key Learning Objectives:
    • Understand Systems Security
    • Understand Net
    • work Infrastructure
    • Understand Access Control
    • Understand Assessments & Audits
    • Understand Cryptography
    • Understand Organizational Security
    20

    Configure and manage Linux based operating systems

    Verified
    Key Learning Objectives:
    • Be able to use shell scripting
    • Be able to configure a user interface
    • Be able to administer systems
    • Be able to manage system services
    • Be able to configure networks
    • Be able to secure networks
    21

    Configuring Advanced Windows Server Services

    Verified
    Key Learning Objectives:
    • Be able to implement advanced net
    • work services
    • Be able to implement advanced file services
    • Be able to implement Dynamic Access control
    • Be able to implement directory services
    • Be able to implement certificate services
    • Be able to implement Rights Management Services (RMS)
    • Be able to implement Federation Services (FS)
    • Be able to implement Net
    • work Load Balancing (NLB)
    • Be able to implement failover clustering
    • Be able to implement disaster recovery
    22

    Configuring Microsoft Exchange Server 2007

    Verified
    Key Learning Objectives:
    • Install and Configure Microsoft Exchange Servers, Configure Recipients and Public Folders, Configure the Exchange Infrastructure
    • Monitor and Report, Configure Disaster Recovery
    23

    Configuring Microsoft Internet Security and Acceleration Server 2006

    Verified
    Key Learning Objectives:
    • Plan and Install ISA Server 2006
    • Install and Configure Client Computers, Configure and Manage ISA Server 2006, Configure Web Caching
    • Configuring Firewall Policy, Configure and Manage Remote Net
    • work Connectivity
    24

    Configuring Microsoft Office Communications Server 2007

    Verified
    Key Learning Objectives:
    • Install and Manage Office Communications Server (Communications Server) 2007 R2, Deploy and Configure Communications Server 2007 R2 Clients, Configure Conferencing, Configure Enterprise Voice Functionality, Configure External Connectivity
    • Monitor and Maintain Communications Server 2007 R2
    25

    Configuring Microsoft Office Project Server 2007

    Verified
    Key Learning Objectives:
    • Configure Microsoft SQL Server 2005 and Analysis Services 2005 for Project Server 2007, Configure Microsoft SharePoint for Project Server 2007, Deploy
    • Project Server, Administer
    • Project Web Access
    26

    Configuring Microsoft System Center Operations Manager 2007

    Verified
    Key Learning Objectives:
    • Configure System Center Operations Manager 2007, Deploy and Configure Management Packs, Build and Deploy Custom Management Packs
    • Maintain System Center Operations Manager, Configure Client Monitoring
    27

    Configuring Microsoft Windows Vista Client

    Verified
    Key Learning Objectives:
    • Install and upgrade Windows Vista, Configure and troubleshoot Post-installation system settings, Configure Windows security features, Configure net
    • work connectivity, Configure applications included with Windows Vista
    • Maintain and optimize systems that run Windows Vista, Configure and troubleshoot mobile computing
    28

    Configuring Windows based systems

    Verified
    Key Learning Objectives:
    • Be able to install Windows
    • Be able to manage user state
    • Be able to use Windows tools
    • Be able to configure net
    • work connections
    • Be able to configure resource access
    • Be able to secure networks
    • Be able to manage file access
    • Be able to secure Windows devices
    • Be able to maintain Windows client computers
    • Be able to configure applications for Windows
    • Be able to configure remote access
    • Be able to configure desktop virtualisation
    • Be able to recover a Windows based operating system
    29

    Configuring Windows Server 2008 Active Directory

    Verified
    Key Learning Objectives:
    • Configure Domain Name System (DNS) for Active Directory, Configure the Active Directory infrastructure, Configure additional Active Directory server roles
    • Create and maintain Active Directory objects
    • Maintain the Active Directory environment, Configure Active Directory Certificate Services
    30

    Configuring Windows Server 2008 Applications Infrastructure

    Verified
    Key Learning Objectives:
    • Deploy Servers, Configure Terminal Services, Configure a Web Services Infrastructure, Configure Net
    • work Application Services
    31

    Configuring Windows Server 2008 Network Infrastructure

    Verified
    Key Learning Objectives:
    • Configure IP Addressing and Services, Configure Name Resolution, Configure Net
    • Configuring File and Print Services
    • Monitor and Manage a Net
    • work Infrastructure
    32

    Connecting networks

    Verified
    Key Learning Objectives:
    • Understand hierarchical net
    • Understand Wide Area Net
    • work (WAN) access technologies for small to medium sized networks
    • Be able to configure a serial interface to enable WAN communication
    • Be able to configure an Ethernet interface to enable broadband communication
    • Be able to implement net
    • work address translation (NAT) for IP conservation
    • Be able to configure a tunnelling protocol to enable site to site communication
    • Be able to configure net
    • work monitoring
    • Be able to troubleshoot data networks
    33

    Copper Cabling in an internal environment

    Verified
    Key Learning Objectives:
    • work safely with copper cabling in an internal environment
    • understand basic electrical theory and safety when installing data communications cabling
    • install copper communication cabling following recommended installation procedures and current applicable standards, terminate copper communication cabling, Test FTP, UTP and multicore copper links
    34

    Create automated procedures for ICT operating systems

    Verified
    Key Learning Objectives:
    • Explain the functions of an operating system
    • Describe multiprogramming/multitasking systems concepts
    • Describe file management concepts
    • Describe the software development environment
    • Create automated procedures
    35

    Creating a procedural computer program

    Verified
    Key Learning Objectives:
    • Implement software using procedural programming, Refine a procedural programme to improve quality, Test the operation of a procedural programme
    36

    Creating an event driven computer program

    Verified
    Key Learning Objectives:
    • Implement a software design using event driven programming, Refine an event driven program to improve quality, Test the operation of an event driven program, Document an event driven program
    37

    Creating an object oriented computer program

    Verified
    Key Learning Objectives:
    • Implement software using object oriented programming, Refine an object oriented program to improve quality, Test the operation of an object oriented driven program
    38

    Creative Problem Solving

    Verified
    Key Learning Objectives:
    • Be able to identify and analyse a problem
    • Be able to plan
    • monitor and evaluate an implementation/a problem solution
    • Review their approach to problem solving and the proposed problem solution
    39

    Customer Support Provision for the ICT Professional

    Verified
    Key Learning Objectives:
    • Provide technical support to customers, Gather and evaluate feedback from customers on improving technical support provision
    • Implement recommended action plan, Provide remote technical customer support, Provide coaching in technical skills for customers
    40

    Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops

    Verified
    Key Learning Objectives:
    • Deploy the 2007 Microsoft Office System, Configure Windows Vista Automated Installation Settings, Deploy Windows Vista
    • Use Business Desktop Deployment (BDD) Workbench
    • Use the Application Compatibility Toolkit
    • Managing User State Migration
    41

    Design and plan for an external overhead network cabling infrastructure

    Verified
    Key Learning Objectives:
    • Know how to survey a site for the provision of an external overhead telecoms infrastructure., Survey a site for the provision of an external overhead telecoms infrastructure.
    • Know how to produce preliminary designs for the provision of an external overhead communications cabling infrastructure and select an optimum solution.
    • Produce preliminary designs for the provision of an external overhead Communications cabling infrastructure and select an optimum solution.
    • Know how to produce a design for the provision of an external overhead communications cabling infrastructure.
    • Produce a design for the provision of an external overhead communications cabling infrastructure
    42

    Design and plan for an external underground network cabling infrastructure

    Verified
    Key Learning Objectives:
    • Know how to do a preliminary site survey for the provision of an external underground communications infrastructure., Survey a site for the provision of an external underground communications cabling infrastructure
    • Know how to produce preliminary designs for the provision of an external underground communications cabling infrastructure and select an optimum solution
    • Produce preliminary designs for the provision of an external underground Communications cabling infrastructure and select an optimum solution.
    • Produce a design for the provision of an external underground communications cabling infrastructure
    • Plan and produce a design for the provision of an external underground communications cabling infrastructure
    43

    Design and plan for an internal network cabling infrastructure _QCF_

    Verified
    Key Learning Objectives:
    • Know how to survey a site for the provision of an internal net
    • work cabling infrastructure., Survey a site for the provision of an internal net
    • work cabling infrastructure.
    • Identify a range of options for the provision of an internal net
    • work cabling infrastructure and select the optimum solution
    • Produce schematic designs and detailed plans for the provision of an internal net
    • work cabling infrastructure, Co-ordinate the provision of an internal net
    44

    Design Software

    Verified
    Key Learning Objectives:
    • Obtain, insert and combine information for designs
    • Use design software tools to create, manipulate and edit designs
    45

    Desktop Publishing Software

    Verified
    Key Learning Objectives:
    • Select and use appropriate designs and page layouts for publications, Input and combine text and other information within publications
    • Use desktop publishing software techniques to edit and format publications
    46

    Developing security for mobile apps on android

    Verified
    Key Learning Objectives:
    • Understand application security
    • Understand application security features
    • Understand net
    • work security
    • Understand data security
    • Understand secure Java coding
    47

    Developing security for mobile apps on iOS

    Verified
    Key Learning Objectives:
    • Understand application security
    • Understand Objective C coding, Understanding application security features
    • Understand net
    • work security
    • Understand data security
    • Understand application hardening
    48

    Drawing and Planning Software

    Verified
    Key Learning Objectives:
    • organise and combine information for drawings or plans
    • Use tools and techniques to edit, manipulate, format and present drawings or plans
    49

    Fibre optic cabling in an external environment QCF

    Verified
    Key Learning Objectives:
    • Know the safety rules for working with optical fibres in an external environment
    • Follow recommended installation procedures and current standards
    • Prepare fibre optic cable for fibre splicing, Joint fibre optic cables by splicing, terminate fibre optic cables by splicing on pre-terminated pigtails, Test fibre optic links
    50

    Fibre optic cabling in an internal environment QCF

    Verified
    Key Learning Objectives:
    • 1Know the safety rules for working with optical fibres in an internal environment.
    • Work safely with optical fibres in an internal environment
    51

    Fundamentals of Database administration

    Verified
    Key Learning Objectives:
    • Know core database concepts
    • Know how to create database objects
    • Know how to manipulate data
    • Know how data is stored in a database
    • Know database administration
    • Be able to create and configure a database
    52

    Fundamentals of Linux based operating systems

    Verified
    Key Learning Objectives:
    • Be able to operate Linux based operating systems
    • Be able to use package management
    • Be able to use Linux based operating system commands
    • Be able to manage files
    53

    Fundamentals of Windows based operating systems

    Verified
    Key Learning Objectives:
    • Know operating system configurations
    • Know the requirements for installing client systems
    • Know how to manage applications
    • Know how to manage file systems
    • Know how to manage devices
    • Know operating system maintenance
    • Be able to configure Windows based operating systems
    54

    Fundamentals of Windows based server administration

    Verified
    Key Learning Objectives:
    • Know the fundamentals of a server
    • Know the roles of a server
    • Know types of server storage
    • Know what active directory does
    • Know what is involve in server performance management
    • Know what is involve in server maintenance
    • Be able to administer windows based servers
    55

    Gaming development fundamentals

    Verified
    Key Learning Objectives:
    • Know key aspects of game design
    • Know types of gaming hardware and their management
    • Know how to create gaming graphics
    • Know how to implement gaming animation
    • Be able to create games
    56

    HTML5 application development fundamentals

    Verified
    Key Learning Objectives:
    • Know how to manage the application life cycle
    • Know how to build the user interface using HTML5
    • Know how to format the user interface using CSS
    • Know how to code using JavaScript
    • Be able to create HTML5 based web applications
    57

    ICT fundamentals

    Verified
    Key Learning Objectives:
    • Understand application security
    • Be able to assemble a desktop computer to meet requirements
    • Be able to use preventative maintenance techniques
    • Be able to install operating systems
    • Know networks and networking technologies
    • Understand the components of a basic laptop
    • Understand the capabilities of mobile devices
    • Be able to net
    • work computers and mobile devices
    • Be able to configure printers
    • Know security requirements
    • Understand the roles and responsibilities of the IT professional
    • Be able to troubleshoot problems
    58

    ICT Repair centre procedure

    Verified
    Key Learning Objectives:
    • Describe legislative requirements for repair centre operations, Detail specific technical resource requirements for repair centre operations
    • Develop a repair centre specification, Provide technical support to others
    59

    ICT repair centre procedure 2

    Verified
    Key Learning Objectives:
    • Use test equipment and diagnostic software to determine the condition of equipment, Dismantle and re-assemble common types of ICT hardware
    • Identify and apply remedial solutions for failures in equipment
    60

    ICT Systems and network management QCF

    Verified
    Key Learning Objectives:
    • be able to monitor and control the operation and performance of IT systems
    • be able to recommend improvements in the use of IT systems, Control the routine maintenance of IT systems and resources, Administer IT system resources and user profiles
    61

    ICT Systems monitoring and operation QCF

    Verified
    Key Learning Objectives:
    • Monitor the operation of ICT systems
    • Operate and maintain systems and peripherals
    • Perform back-up and restoration of data
    62

    Imaging Software

    Verified
    Key Learning Objectives:
    • Obtain, insert and combine information for images
    • Use imaging software tools to create, manipulate and edit images
    63

    Implement and manage a mobile computing environment

    Verified
    Key Learning Objectives:
    • Be able to implement over the air technologies
    • Understand net
    • work infrastructure
    • Be able to manage mobile devices
    • Understand mobile security issues
    • Be able to troubleshoot mobile problems
    64

    Implement and manage a network

    Verified
    Key Learning Objectives:
    • Understand networking concepts
    • Be able to implement networks
    • Understand net
    • work infrastructure
    • Be able to manage networks
    • Be able to secure networks
    65

    Implementing a Microsoft SQL Server 2008 Database

    Verified
    Key Learning Objectives:
    • Implement Tables and Views
    • Implement Programming Objects
    • Work with Query Fundamentals
    • Apply Additional Query Techniques
    • Work with Additional SQL Server Components
    • Work with XML Data, Gather Performance Information
    66

    Implementing a Windows based data warehouse

    Verified
    Key Learning Objectives:
    • Understand the requirements for data wareho
    • use hardware
    • Be able to implement a data wareho
    • use, Be abale to create an Extract, Transform and Load (ETL) Solution
    • Be able to implement an incremental ETL process
    • Be able to use a cloud data warehousing solution
    • Be able to use Data QualityServices (DQS)
    • Be able to use Master Data Services
    • Be able to use SSIS packages
    • Understand Business Intelligence
    67

    Implementing and maintaining Cloud technologies and infrastructure

    Verified
    Key Learning Objectives:
    • Understand cloud concepts
    • Be able to create a cloud infrastructure
    • Be able to manage networks associated with cloud computing
    • Be able to undertake systems management
    68

    Implementing and Maintaining Microsoft SQL Server 2008

    Verified
    Key Learning Objectives:
    • Install and Configure SQL Server 2008
    • Maintain SQL Server Instances
    • Manage SQL Server Security
    • Maintain a SQL Server Database
    • Perform Data Management Tasks
    • Monitor and Troubleshoot SQL Server, Optimize SQL Server Performance
    • Implement High Availability
    69

    Implementing, Managing, and Troubleshooting Microsoft Office Live Communications Server 2005

    Verified
    Key Learning Objectives:
    • Prepare the Infrastructure to Deploy Live Communications Server 2005
    • Install Live Communications Server 2005
    • Implement Remote User Access and Federation
    • Manage a Live Communication Server Infrastructure, Configure Microsoft Office Communicator 2005
    70

    Install and configure a server

    Verified
    Key Learning Objectives:
    • Be able to install system hardware
    • Be able to implement Net
    • work Operating System (NOS) software
    • Be able to configure storage
    • Be able to implement server access
    • Be able to implement disaster recovery
    • Be able to troubleshoot server problems
    71

    Install and configure ICT equipment and operating systems

    Verified
    Key Learning Objectives:
    • be able to prepare hardware/equipment for installation
    • Install and configure hardware/equipment, will be able to test installed hardware/equipment
    • carry out and document the installationand upgrade of an operating system, will be able to configure and test an installed operating system
    72

    Install, configure and integrate networked hardware and software

    Verified
    Key Learning Objectives:
    • Carry out risk assessment and ensure health and safety procedures are followed
    • be able to survey the user environment for installation of hardware equipment and systems
    • be able to install hardware equipment and systems
    • be able to install and configure systems software, Expand (by integration) ICT systems to allowadditional facilities
    73

    Install, configure and maintain software

    Verified
    Key Learning Objectives:
    • carry out and document the installation of software
    • be able to configure installed software
    • be able to test and install software and re
    • solve problems
    • be able to operate installed software, Un
    • install standard application software
    74

    Install, configure and test ICT Networks

    Verified
    Key Learning Objectives:
    • Identify net
    • work concepts and terminology, Configure installed software, Test and install software and re
    • solve problems
    • Operate installed software, Un
    • install standard application software
    75

    Install, configure and upgrade ICT software

    Verified
    Key Learning Objectives:
    • Prepare for the installation of software
    • Install and configure a range of system and application software
    • be able to check the system operates as planned during and after installation of system and application software, Re
    • solve unwanted changes to the system caused by installation and configuration of system and application software
    76

    Installing and configuring Windows based servers

    Verified
    Key Learning Objectives:
    • Be able to deploy Windows based servers
    • Understand domain controllers
    • Be able to manage user accounts
    • Be able to implement Internet Protocol (IP)
    • Be able to implement dynamic host configuration protocols (DHCP)
    • Be able to implement domain name systems (DNS)
    • Be able to configure server storage
    • Be able to manage group policy
    • Be able to implement server virtualization
    77

    Introduction to networks

    Verified
    Key Learning Objectives:
    • Understand networking within business
    • Understand how standardisation supports interoperable end to end communications
    • Understand the process by which devices access resources using the TCP/IP suite
    • Be able to design an IP addressing scheme to provide net
    • work connectivity
    • Be able to implement net
    • work connectivity between devices
    • Be able to configure net
    • Be able to configure initial Inter Net
    • work Operating System (IOS) device settings
    78

    Investigating and defining customer requirements for ICT systems

    Verified
    Key Learning Objectives:
    • Investigate existing systems and processes
    • Analyse information to identify needs and constraints
    79

    IT Consulting Skills

    Verified
    Key Learning Objectives:
    • understand the role that the consultant plays in helping to bring about technology driven organisational change, structure a client assignment and specify the key management deliverables involved, capture, document and present back the functional requirements of business users, agree and document the manner in which the success of an assignment will be judged
    • use standard techniques to plan and control the work involved in producing the products associated with a consulting assignment
    • manage the client during an assignment and develop an appreciation of the challenges faced when dealing with difficult clients.
    80

    IT security fundamentals

    Verified
    Key Learning Objectives:
    • Know key aspect of security layers
    • Know requirements and issues of operating systems security
    • Know requirements to establish net
    • work security
    • Know protection options of system security
    • Be able to configure security for IT systems
    81

    Maintain equipment and systems

    Verified
    Key Learning Objectives:
    • identify hazards associated with ICT equipment and reduce risks to systems and personnel
    • identify failures in ICT equipment and apply appropriate fixes
    • apply preventative maintenance to ICT systems
    82

    Maintain ICT equipment and systems 3 QCF

    Verified
    Key Learning Objectives:
    • identify types of system maintenance, collect information on technical problems with ICT systems
    • evaluate technical problems and implement solutions
    83

    Managing a Windows based system

    Verified
    Key Learning Objectives:
    • Be able to implement management of a Windows based operating system
    • Be able to implement an installation strategy
    • Be able to implement Windows authentication
    • Be able to implement intranet connectivity
    • Be able to implement an application strategy for Windows
    • Be able to implement a solution for user settings
    • Be able to configure access to cloud service
    • Be able to implement access to file and print services
    • Be able to implement encryption for Windows
    • Be able to implement endpoint security
    • Be able to implement extranet connectivity
    • Be able to implement recovery solutions
    84

    Microsoft Office Project 2007, Managing Projects

    Verified
    Key Learning Objectives:
    • Configure Tools and Options, Set Up a Project, Estimate, Schedule, and Budget Tasks, Resource
    • Project Plans, Update and Report on Project Performance
    85

    Microsoft Office Project Server 2007, Managing Projects

    Verified
    Key Learning Objectives:
    • Initiate Projects
    • Plan Projects, Execute Projects
    • Monitor and Control Projects
    • Project Professional and PWA Environments
    86

    Mobile development fundamentals

    Verified
    Key Learning Objectives:
    • Understand mobile phone capabilities
    • Understand the use of data with mobile devices
    • Understand the mobile application developemnt environment
    • Understand how to develop mobile applications
    • Be able to create mobile applications
    87

    Networking fundamentals

    Verified
    Key Learning Objectives:
    • Know key aspects of net
    • work infrastrucyures
    • work hardware
    • Know networking protocols
    • Know networking services
    • Be able to set up networks
    88

    Networking principles

    Verified
    Key Learning Objectives:
    • Understand physical and logical topologies and systems
    • Understand the Open System Interconnection (OSI) model
    • Understand the Internet Protocol Suite
    89

    Presentation Software

    Verified
    Key Learning Objectives:
    • Input and combine text and other information within presentation slides
    • Use presentation software tools to structure, edit and format slides
    • Prepare slides for presentation to meet needs
    90

    Principles and concepts of Cloud computing

    Verified
    Key Learning Objectives:
    • Understand the characteristics of cloud services
    • Be able to create a cloud infrastructure
    • Understand the technical perspectives of cloud computing
    • Understand how cloud services are adopted
    • Understand the impact of cloud computing on organisations
    91

    Principles of ICT system and data security

    Verified
    Key Learning Objectives:
    • Know the common types of threat to ICT systems and data
    • Know how to protect ICT systems, Be aware of the applications of cryptography to ICT systems and data
    92

    Principles of planning telecommunications services QCF

    Verified
    Key Learning Objectives:
    • Prepare for and carry out a site survey for the provision of telecoms services
    • Identify a range of options for the provision of telecoms services and select the optimum solution
    • Produce designs for the provision of telecoms services
    • Produce detailed plans for telecoms services, Co-ordinate the provision of telecoms services
    93

    Programming in HTML5 with JavaScript and CSS3

    Verified
    Key Learning Objectives:
    • Be able to create HTML5 pages
    • Be able to code using JavaScript
    • Be able to create forms using HTML5
    • Be able to communicate with a remote data source
    • Be able to style HTML5 by using CSS3
    • Be able to create interactive pages using HTML5 Application Programming Interfaces (APIs)
    • Be able to add offline support web applications
    • Be able to implement an adaptive User Interface (UI)
    • Be able to create graphics
    • Be able to animate the User Interface (UI)
    • Be able to implement Real Time communications by using Web sockets
    • Be able to create a Web Worker Process
    94

    Scaling networks

    Verified
    Key Learning Objectives:
    • Be able to configure switching hardware that facilitates net
    • Be able to implement wireless Local Area Networks (LANs) to provide net
    • Be able to implement Open Shortest Path First (OSPF) to enable end-to-end connectivity
    • Be able to implement Enhanced Interior Gateway Routing Protocol (EIGRP)
    • Be able to manage Inter Net
    • work Operating System (IOS) system image files
    95

    Securing ICT systems and networks

    Verified
    Key Learning Objectives:
    • Be able to implement net
    • work security
    • Be able to implement operational security in an ICT environment
    • Be able to dicover threats and vulnerabilities
    • Be able to implement data host security
    • Be able to configure access control
    • Be able to implement cryptography
    96

    Software development fundamentals

    Verified
    Key Learning Objectives:
    • Know the fundamentals of core programming
    • Know what is involved in object orientated programming
    • Know requirements for software development
    • Know requirements for web application development
    • Know the requirements to create desktop applications
    • Know databases know how to store and use data
    • Be able to apply knowledge to create applications and store data
    97

    Software testing fundamentals

    Verified
    Key Learning Objectives:
    • Know what are the testing fundamentals
    • Know what is meant by testing methodology
    • Know how to create software tests
    • Know how to manage software testing projects
    • Know how to manage bugs
    • Know how to automate software testing
    • Be able to test software
    98

    Spreadsheet Software

    Verified
    Key Learning Objectives:
    • Use a spreadsheet to enter, edit and organise numerical and other data
    • Use appropriate formulas and tools to summarise and display spreadsheet information
    • Select and use appropriate tools and techniques to present spreadsheet information effectively
    99

    Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

    Verified
    Key Learning Objectives:
    • Install and upgrade Windows Vista
    • Customise and configure settings; post-installation, Configure Windows Vista security, Configure
    • troubleshoot and repair networking
    • Install, configure and troubleshoot devices
    • Troubleshoot and repair Windows Vista
    100

    Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

    Verified
    Key Learning Objectives:
    • Configuring and Troubleshooting Applications, Resolving Issues Related to Usability, Resolving Issues Related to Application Customization
    • Configuring and Troubleshooting Connectivity for Applications
    • Configuring Application Security
    101

    Systems Architecture

    Verified
    Key Learning Objectives:
    • Know the representation of information within a computer
    • Know and use and operating environment, Be aware of the communication processes in distributed operating systems and computer networks
    102

    Telecommunications principles

    Verified
    Key Learning Objectives:
    • Understand the principals of alternating current (AC) circuits
    • Understand the effects of line impairments on a transmitted signal
    • Apply the characteristics of transmission lines
    • Understand the transmission of digital signals over transmission media
    • Understand the process of modulating an analogue carrier frequency using digital signals
    • Be able to apply the process of multiplexing digital and analogue signals over transmission media
    103

    Testing ICT Systems

    Verified
    Key Learning Objectives:
    • Use typical diagnostic and test procedures
    • Apply standard test procedures to PC systems and peripherals
    • Interpret test results to identify faulty components and apply simple fixes
    104

    The Technologies of the Internet

    Verified
    Key Learning Objectives:
    • be able to explain the concepts behind the internet, its history and purpose
    • know the technologies that allow communication across the internet
    • be able to explain the technologies behind the World Wide Web and how to make information available
    • understand the additional services available on the internet, their function and use
    • understand the security implications of making information available on the internet
    105

    Unix Operating System

    Verified
    Key Learning Objectives:
    • Introduction to the UNIX operating system environment, Configure and apply Shell environment and write shell scripts, Control data flow using redirection and pipes, Interrogate and manipulate UNIX processes, Control file and directory access and use find
    • Operate within Transport Control Protocol/Internet Protocol (TCP/IP) net
    • work environment
    • Use advanced tools
    106

    Using Email

    Verified
    Key Learning Objectives:
    • Use e-mail software tools and techniques to compose and send messages
    • Manage incoming email effectively
    107

    Using the Internet

    Verified
    Key Learning Objectives:
    • Connect to the Internet
    • Use browser software to navigate webpages effectively
    • Use browser tools to search for information from the Internet
    • Use browser software to communicate information online
    • Understand the need for safety and security practices when working online
    108

    Web development

    Verified
    Key Learning Objectives:
    • Understand web architecture and components
    • Understand the technologies that can be used to built and operate a website
    • Develop a web-site specification
    • Implement elements of a web-site
    109

    Web development fundamentals

    Verified
    Key Learning Objectives:
    • Know how to programme web applications
    • Know how to use data for webpages
    • Know how to troubleshoot web applications
    • Know client side scripting code and it's purpose
    • Know how to configure web applications
    • Be able to create a web based application
    110

    Web Fundamentals

    Verified
    Key Learning Objectives:
    • Know web architecture and components
    • Know about the technologies used to build and operate websites
    • Implement specified components of a web-site
    111

    Website Software

    Verified
    Key Learning Objectives:
    • Plan and create web pages
    • Use website software tools to structure and format web pages, Publish web pages to the Internet or an intranet
    112

    Windows 7, Configuring

    Verified
    Key Learning Objectives:
    • Installing, Upgrading, and Migrating to Windows 7, Deploying Windows 7
    • Configuring Hardware and Applications
    • Configuring Net
    • work Connectivity
    • Configuring Access to Resources
    • Configuring Mobile Computing, Monitoring and Maintaining Systems that Run Windows 7
    113

    Windows 7, Enterprise Desktop Support Technician

    Verified
    Key Learning Objectives:
    • Identifying Ca
    • use of and Resolving Desktop Application Issues, Identifying Ca
    • use of and Resolving Networking Issues
    • Managing and Maintaining Systems That Run Windows 7 Client, Supporting Mobile Users
    114

    Windows development fundamentals

    Verified
    Key Learning Objectives:
    • Know how to create Windows applications
    • Know how to create Windows Form applications
    • Know how to create Windows Services applications
    • Know how to access data in Windows form applications
    • Know how to deploy Windows applications
    • Be able to create Windows applications
    115

    Windows Server 2008, Enterprise Administrator

    Verified
    Key Learning Objectives:
    • work and application services, Design core identity and access management components, Design support identity and access management components, Design for business continuity and data availability
    116

    Windows Server 2008, Server Administrator

    Verified
    Key Learning Objectives:
    • Plan for Server Deployment
    • Plan for Server Management
    • Monitor and Maintain Servers
    • Plan Application and Data Provisioning
    • Plan for Business Continuity and High Availability
    117

    Word Processing Software

    Verified
    Key Learning Objectives:
    • Enter, edit and combine text and other information accurately within word processing documents, Structure information within word processing documents
    • Use word processing software tools to format and present documents

    Regulatory & Verification Details

    Qualification Number (QN)
    501/1585/6
    Regulated Status
    Available to learners
    Awarding Body
    City & Guilds
    Qualification Type
    Vocationally-Related Qualification
    Operational Start
    Sept 2010

    Cookies on MasteryMind

    Essential cookies keep you signed in.

    Analytics and advertising cookies stay off unless you accept.

    Read our Privacy Policy.